Seats and Sofas - Almere Avis 

Onlangs zijn we bij Seats and Sofas Almere fantastisch geholpen door verkoper Simon.
We dachten een goede deal te hebben gesloten, maar de teleurstelling volgde bij de bezorging: de bank is geleverd met een verkeerde binnenmaat.
Aan de servicebalie in Almere hebben de medewerkers alle begrip voor de situatie, maar zij kunnen of mogen niks voor ons betekenen. Volgens de balie blokkeert het hoofdkantoor elke vorm van een fatsoenlijke oplossing. Omdat Seats and Sofas weigert de fout te herstellen, zijn we nu genoodzaakt om de juridische weg in te slaan.

Een waarschuwing voor anderen: Teken nooit voor de ontvangst of ga niet zomaar akkoord totdat je alles tot op de millimeter hebt nagedacht en gecontroleerd. Zodra het binnen is, laat de klantenservice van het hoofdkantoor je helaas volledig in de kou staan.

As soon as you walk into the Almere store, the salespeople are enthusiastic and eager to close a deal. A lot was promised: the quality would be top notch and everything would work out fine. Perhaps that's how sales works, but those words fall flat once you need the service department.

I bought a Dubai corner sofa in January 2026 and collected it in February. Within two weeks I reported a first defect: two hinges that would not lock. The service team promised that a technician would call me, but nobody did. I had to chase them before a repair visit was finally planned at the end of April, almost two months after my report.

In August, after about five months of normal use, new defects appeared. The headrest foam had collapsed and a seat cushion had come loose from the frame. The sofa was collected for repair on 25 August. On the phone I was told this could take 4 to 8 weeks.

In the meantime I was given a loan couch that sits almost on the floor and gives no support for the back or legs. I can't sit on it for more than 15 minutes. When I raised this, the answer was that they have only one standard loan model. The only alternative they offered was to take the loan couch away.

It has now been more than six weeks. Despite emails and phone calls, I have had no update on the repair and no date for when my sofa will come back. There is simply no transparency. Yes, I knew it would take time for the couch to be repaired but we are living in 2026, every single product and service has track and trace. If a company says we work with international suppliers and we don’t know where is your couch or what’s happening , am sorry that doesn’t cut it. Where is that enthusiasm in helping the customers that was shown when the couch was sold when someone walks into a showroom.

My advice:Just think before buying, think carefully about what happens if something goes wrong. In my experience you can expect to be without your sofa for months, with very little communication or no communication.

Aardige mensen die met je mee denken, bank nog niet ontvangen maar tot nu toe is de ervaring prima

Bijzonder goed geholpen door verkoper met prima
kennis van zaken.

De verkoper met kennis en ervaring was heel geduldig en heeft mij goed geadviseerd over de mogelijkheden en stof voor de bank.

Amazing experience and Pooya did a great job with the pricing, experience and explanation

Super vriendelijk geholpen!
Meedenkend personeel.

Wij werden geholpen door Niko, wat een fantastische man is dat, denkt met je mee, is eerlijk! Deze man krijgt een 10

Tim onze verkoper was eerlijk en direct.
Daar houden wij samen erg van.
Ga vooral zo door en bedankt voor het helpen van onze bank.

We hebben een ontzettend fijne ervaring gehad bij Seats and Sofas Almere!

Vanaf binnenkomst voelden we ons meteen welkom. We werden geholpen door Pooya, die alle tijd voor ons nam, goed naar onze wensen luisterde en verschillende banken liet zien die bij ons pasten. Ook gaf hij ons alle ruimte om rustig na te denken over onze twijfels, zonder enige druk. Dat vonden we echt heel prettig!

Dit was ons eerste bezoek en we zijn meteen geslaagd met een prachtige bank voor een mooie prijs! De winkel is ruim en heeft enorm veel keuze.

Kortom: super tevreden en zeker een aanrader!

De prijs was goed

We kwamen even checken of we een mooi hoekbankje konden vinden bij Seats en Sofa's.
We werden geholpen door Simon super leuke verkoper niets was Simon teveel.
Het werd echt een fantastisce beleving met koffie en alle stofjes die we konden kiezen, de betaling mocht ik ook verspreiden wel zo fijn na de vakantie en nu alles zo duur is vind je daar echt mooie aandbieding!

Niko was a super salesman
He advised really good and were really feeling in home to build our home.
Ask for Niko really good guy and such a good personality
Thanks !

super behulpzaam en meedenkend

Fantastisch goed geholpen door Aswieta & Tim.

Disappointing experience with how the pricing was presented

We recently purchased a Loretta sofa configuration from Seats & Sofas for €2,600. We have decided to keep the order, so this review is not about the quality of the sofa itself. Our concern is specifically about the way the price was presented and negotiated in the showroom.

We chose a 2-seater and a 3-seater, with the 3-seater having the full electric relax function, including the electric footrest and headrest, as well as the upholstery/material we selected.

After making our selections, the salesperson initially told us that the price would be over €4,000 if the sofa needed to be custom ordered, or approximately €3,300 if it was available from stock. We explained that this was far beyond what we wanted to spend.

The salesperson then asked us what our maximum budget was. We said €2,600. She went to speak to her manager and came back with a price of exactly €2,600.

At the time, we accepted this because we believed we were being offered a significant deal by the manager. However, after leaving the store and researching the sofa and its pricing ourselves, we became uncomfortable with the way the price had been presented.

Our concern is not that we agreed to €2,600. We understand that we agreed to the purchase. Our concern is that we were first presented with figures of €4,000+ and approximately €3,300, and then, after telling the salesperson our maximum budget, the price suddenly became exactly €2,600. We were never given a clear breakdown showing how the original prices were calculated, how much the different configurations/functions/materials cost, or what discount was actually being given.

When we subsequently asked about cancelling the order, we were told that cancellation would involve a substantial percentage of the purchase price. After speaking to the store again, we were given more information suggesting that, considering the two sofas, the electric relax functions and the material we selected, €2,600 may in fact be a reasonable price.

For that reason, we have decided to keep the order.

However, we still feel that the pricing should have been communicated much more transparently from the beginning. If €2,600 was genuinely a good price for our particular configuration, we would have preferred to be shown a clear calculation rather than being given a very high initial price, followed by another price, and then arriving at exactly the maximum budget we had disclosed.

Our advice to anyone shopping at Seats & Sofas would be to ask for a full written breakdown of the price, including the base price, configuration, electric functions, materials and any discounts, before agreeing to the purchase seeing as they did not provide this to us.

We hope the sofa itself is good quality and meets our expectations, and we will be happy to update this review once we have received it.

Very happy with out experience! Aswieta helped us alot and explained everything very well!

Goede service, vriendelijk geholpen en een fijne ervaring!

Goed geholpen door Pooya, dacht heel fijn met ons mee en had goede kennis over het assortiment. Zeker een aanrader!