Your team is quite reliable and they met my expectations. The items were delivered to the address I provided within time after I emailed the customer service. Sebamed is an entirely great product over... Voir plus
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Lisez les avis des autres
First time I have purchased from your company. Absolutely no problems from start to finish. I would highly recommend your company to friends & family. Many thanks, E.K
Sebamed soap and other of its products never destroys sensitive skin, like so many commercial products have a tendency to do. Try the trusty soap bar as well as the Sebamed Liquid Face & Body Wash -... Voir plus
The Sebamed nappy change cream really helped my baby to heal a bad rash and protects her skin as well. I tried many other creams, but nothing helped. I used to use Ointment Matanium, the yellow one( t... Voir plus
À propos de l'entreprise
À propos de sebamed UK
Écrit par l'entreprise
We are a medicinal skincare brand creating gentle, soap-free products with a pH value of 5.5 to protect and maintain healthy skin.
Sebamed values making skincare products accessible to everyone.
Suitable for the whole family: From babies and children to those over 50+ and for various skin and hair types, including sensitive and problematic skin conditions.
Coordonnées de contact
21 Commerce Way, BN15 8TA, Lancing, Royaume-Uni
- 01903753844
- e-commerce@pasantehealthcare.com
- sebamed.co.uk
4,8
Excellent
344 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Easy to order
Easy to order. Excellent, quick delivery service and some bonus shampoo satchels to try - what’s not to love?
15 avril 2025
very good with my skin
15 avril 2025
It’s nice packaging and still using…
It’s nice packaging and still using first time .. so will know but the smell of the baby is nice .
14 avril 2025
Effective
It was very easy to order and the stock was available to purchase. And fairly quick delivery. Love the product and very safe to use
14 avril 2025
Great product
Great product. My baby’s skin looks beautiful. I would defo recommend to every mama.
14 avril 2025
Sebamed is really a valuable product!
From the first moment I started using Sebamed for my Child, eczema became history.
11 avril 2025
Excellent value
Excellent value, prompt delivery, and no plastic packaging whatsoever which is the biggest plus for me.
11 avril 2025
Good service
Good service, arrived as scheduled
Excellent product, I’ve been using the body and face wash for years
3 avril 2025
Poor customer service and no support after placing an order
I placed an order on the Sebamed website yesterday (SEBA33879) and quickly realised that the confirmation email showed an incomplete delivery address — the house number was missing. I called customer service first thing this morning to fix the issue, but the experience was disappointing.
The representative I spoke to was unhelpful and seemed unable to assist in any way. She told me someone might call me back but couldn’t say when. I asked to cancel the order since I couldn’t update the address, but was told that wasn’t possible either. There was no solution offered, no follow-up, and no urgency, and the lady on the phone simply hang up on me.
At this point, I have no idea if my order will arrive or if it will go missing. There is no way to amend the delivery details or cancel the order through the website, and customer support doesn’t seem equipped or willing to help.
This kind of service is unacceptable. If you're going to sell products online, you need a functional customer support process to help customers fix basic issues like address errors or order cancellations.
15 avril 2025
Avis spontané
Réponse de sebamed UK
Thank you for taking the time to leave your review.
Please accept our apologies for the unacceptable level of customer service you experienced.
We are disappointed that we failed to meet your expectations and understand your dissatisfaction.
Your feedback is very important to us, and we are committed to providing excellent customer service.
Please be assured that we are currently conducting a thorough investigation into this matter and will take the necessary steps to prevent it from happening again.
In the meantime, we understand that we were able to resolve your issue and your order is now on its way to you.
It is an excellent product
31 mars 2025
Protects and heal rashes
The Sebamed nappy change cream really helped my baby to heal a bad rash and protects her skin as well. I tried many other creams, but nothing helped. I used to use Ointment Matanium, the yellow one( the best cream for healing and protecting) but now was discontinued and couldn't find anything that could help my baby girl with her rash. This cream till now really helped us and I will buy more for sure . Hope this review will help other parents that are struggling with finding a healing cream for their babies. 🥰
31 mars 2025
I could monitor my delivery which made…
I could monitor my delivery which made it easier.
25 mars 2025
Efficient Service
Efficient service and the addition of a free tester was a nice surprise.
19 mars 2025
User friendly website and prompt and…
User friendly website and prompt and efficient home delivery
21 mars 2025
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