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Réponse de .

13 juil. 2024

Jeg beklager virkelig, at du har haft en dårlig oplevelse med din ordre. Det er frustrerende at vente og ikke få svar fra kundeservice. Jeg vil anbefale at kontrollere din spam- eller junk-e-mail-mappe, hvis du ikke allerede har gjort det, da nogle gange vigtige e-mails kan ende der. Hvis du stadig ikke har fået nogen opdatering, kan du prøve at kontakte dem via sociale medier, hvor de muligvis er mere responsive. Hvis du stadig ikke får svar, kan du overveje at anmelde din oplevelse for at advare andre og eventuelt tage kontakt til din bank for at diskutere mulighederne for at få dine penge tilbage.

Réponse de .

Actualisé le 9 août 2024

Dear Diana

Thank you for reaching out, and I sincerely apologize for the frustration and inconvenience you've experienced. I want to address your concerns as quickly as possible.

1. Order Status #1116:I understand that you've been trying to contact us via chat and email without a response, which is completely unacceptable. I'm truly sorry for the delay.

2. Refund Issue: According to our records, your refund was processed on July 3, 2024. However, I understand that you have not yet received it, which is extremely concerning. I'll be escalating this issue immediately to our finance team to ensure the refund is processed correctly.

3. Next Steps: I will personally follow up with our team to expedite your refund and make sure you receive it as soon as possible. You can expect an update from me within the next 24 hours.

I genuinely apologize for the lack of communication and the inconvenience caused. We value your business, and I'm committed to resolving this issue to your satisfaction.

Thank you for your patience, and please don't hesitate to reach out if you have any further concerns.

Best regards,
Secret Steady

Réponse de .

11 juil. 2024

Kære Casper

Jeg beklager dybt, at du har haft en så dårlig oplevelse med din fødselsdagsgave. Det er virkelig skuffende, især når det handler om noget så særligt som en fødselsdagsgave.

Jeg vil gerne hjælpe med at løse dette problem så hurtigt som muligt:

Kan du venligst oplyse ordrenummeret og den e-mailadresse, der blev brugt til købet? Dette vil hjælpe os med at finde din ordre hurtigt.

Vi undskylder for manglende svar på e-mails og andre kommunikationskanaler. Vi vil straks undersøge dette og sikre, at du får en opdatering.

Jeg forstår din frustration, og vi tager dette meget alvorligt. Jeg vil personligt sørge for, at vi får løst dette problem, og at du får din t-shirt eller en fuld refundering.

Tak for din tålmodighed, og vi vender tilbage til dig snarest med en løsning.

Med venlig hilsen,
Secret Steady

Réponse de .

2 juil. 2024

Dear Miguel

Thank you for sharing your experience. I'm very sorry to hear about the trouble you've encountered with your Corteiz tracksuit order. It's disappointing to learn that they did not fulfill your order or process your refund as promised and have now been ignoring your communications.

I understand that you have now received your refund. Thank you for bringing this to our attention, and we appreciate your cautionary tale. We will be more vigilant in reviewing feedback and reviews before making any purchases.

If you need further assistance or advice on how to proceed, please let us know.

Best regards,
Secret Steady