SECURICO CCTV Avis 

THE TECHNICIAN WAS VERY EFFICIENT. HE REALISED THAT THE DVR WAS NOT CONNECTED - 3 WIRES HAD INSULATING TAPE AROUND THEM! ALSO DVR WAS NOT SYNCED WITH MY PHONE.
SOON REMEDEED AND ALL WORKING WELL.
THANK YOU.

Here we go again. Had the system 6 years and its generally been 50% without problems. I had a spate of not receiving the alerts over emails which has never really been sorted - the last went off line about 2 months ago and I just gave up. Now the cameras wont play back and wont load although the system seems fine. Its just been one thing after another. Tbf most issues do get sorted but only to repeat themselves a few weeks later. I wish I'd gone elsewhere.

I am writing to express my frustration regarding the lack of proper service and communication related to our CCTV DVR issue. Despite numerous attempts, I have not been able to get an engineer to come and check the DVR properly. People do not pick up the phone, and the DVR has not even been taken out of the cage for investigation.

Our machine has been faulty for over two months, and we still do not have an engineer to fix the issue or provide a replacement as agreed. Instead of sending an engineer, I only received calls asking me, as a customer, to open the DVR myself and try to take out the hard disk. I have already refused this and demanded a proper engineer to come and investigate, but there has been no further update.

We need a proper functioning continuous working CCTV ASAP as we need to check stock movements and other information.

Considering the distance between our location and your London office is only 30-40 minutes, I find this delay unacceptable. Please address this matter urgently and ensure an engineer is dispatched promptly to resolve the issue.

I am very happy I chose to fit CCTV cameras at my property with Securico CCTV. Customer service was excellent from them. I would like to thank Michael as he was great in helping me to choose the right package within my budget I was looking for. On the day of installation everything was explained to me nicely by James and he even cleaned as he went when installing the cameras.

I made a few internet enquiries and waited for companies to contact me. Securico were the only ones to call me back. I liked that the initial sales person asked about my current system & what had gone wrong. From that initial consultation I was given a price to fix my current system. Their price was a quarter of what a local firm quoted me! I had a think and later made contact & paid a deposit. They came the next day and did exactly what they said they would. I have a great system up and running that I can see on all my devices and TVs.

From the Start to the Finish, First class service.

Professional and very knowledgeable team.

Really great service. Mike was very accommodating when we had to reschedule our appointment. Will recommend to family/friends.

The Engineer was very good and easy to relate with.
Also the initial contact with staff was brilliant

A very big thank you for for your help if it was possible I would like to give 10 stars very much appreciated Barry Wood

We had house cameras installed two weeks ago off the back of a recommendation. Salesman Sam was amazing and helpful, Sergio the installer was tidy and courteous. Installed within 2 days of purchase

I've just had an enquiry as the clocks didn't change with BST, Luke followed up my email enquiry this morning with a telephone call and corrected the system within minutes.

Amazing customer service from start to finish and by the looks of it, for the duration and moving forward.

Cannot recommend highly enough

Well informed , GREAT JOB THE FITTER WAS FIRST CLASS. THANK YOU I WILL USE AGAIN .

ANDY

All was done in a timely manner, engineer was very efficient and polite. A bit disappointed that at no time was the £250 offered which was the offer text we answered that instigated the upgrade, hey ho.

I THINK HAVE BEEN WITH SECURICO CCTV 5 YEARS. SERVICE IS EXCELLENT. THEY PLENTY OF PATIENTS, SPECIALLY WITH ME WHO DON'T UNDERSTAND LAPTOP.MOST TIME I CAN'T UNDERSTAND. EVENTUALLY THEY EXPLAIN IT VERY EASY TO UNDERSTAND ..ALL I CAN SAY EXCELLENT SERVICE. CHEERFULL STAFF FROM MOHAMMED KHAN

Following an email exchange with Securico, I have amended my review to reflect the fact that there has been an acknowledgement that more could be done to support customers - particularly when out of warranty and aside from selling extended warranty. If a customer calls for support for extenuating circumstances and is out of warranty - what should happen is the courtesy of directing them quickly to the relevant guide that will resolve the immediate crisis. In addition, the User Guides should be reviewed by a selection of customers including people with accessibility requirements to ensure they comply with Best Practice. If the customer is given this level of customer service there should be no need for a hard sell on warranty extensions. How a company act towards customers post-sale has the biggest impact on repeat sales and new sales.

After nearly a year I am still trying to get my money back for the terrible experience I have had with this company !!! pls pls do not use them !

Well first the engineer travelled from Telford Shrewsbury area he was very informed he cleared up after himself leaving very little to do..

Michael very patient and helpful after daughter’s apartment broken into - same day fit - fantastic people - fantastic product- can’t recommend enough

Excellent service- friendly - perfect placement of great cctv - really grateful they managed to sort my daughters CCTV the same day as calling after she was broken into - highly recommend- thank you