Selfridges Avis 

I just wanted to write in here & commend Selfridges on their amazingly quick service, delivery time & packaging.
I have ordered a few times now from Ireland & the speed of the deliveries are second to none & products are pristinely wrapped with care.
Other companies would be doing very well to take note of how they’re doing this & follow suit.

Paid £225 for a very special advent calendar as a treat. Opened it to find product had leaked and ruined it.
Selfridges were terrible in dealing with this. Can’t replace as out of stock ( obviously) offered me £ 20
I can’t afford nor get another calendar as any from anywhere out of stock. Very very disappointed with quality and service
Never again

Update to original post:
I have now reported this incident to the police as the customer service were extremely unhelpful stating they couldn’t do anymore. For a brand like Selfridges’s this is the most unbelievable stance for them to take.

My experience with ordering from Selfridges has been absolutely horrendous and filled with anxiety. I ordered a perfum for £230 and paid for same day delivery. The courier delivered the parcel completely sealed (no signs of damage) however the box was empty, product was completely missing and left was only wrapping paper. I was in touch with Selfridges the same day and was promised an update the same evening as they would start an investigation. Nothing happened, calling back the next day and was asked to patently wait a few days, nothing happened. I’m calling a third time just to find out that the person I spoke to the first time never started an investigation. I was then told that my case will be passed on to another customer representative and I will get an update after a few hours. Again nothing happened, calling back the next day, where I to my surprise find out that they have been in touch with both the courier and the distribution centre and they confirm the parcel has been sent and delivered. The customer representative said, they can’t do anything more for me and my option is to go to the police if I want. So basically someone at their distribution centre is stealing products customers are buying and we have no other option than paying for this. I’m absolutely chocked. Do yourselves a favour and do not order from this company as you might not receive your products but you will still have to pay for them. Now I’m going to do exactly what was suggested, file a police report and also report the case to ombudsman. I will also let my, 650k followers on social media know about this thieving company

Usually buy from Selfridges online, so thought while in London i would go and visit the store in person. I was not disappointed! Online purchasing is a necessity when not living near to the store, however the in store experience was amazing. Friendly staff and the buzz of the Christmas shop made the visit feel special, in particular the guy that served me (Opr 100525) was just brilliant. Looking forward to visiting again soon.

Brilliant online customer service. Item arrived unbelievably quick, wasn’t suitable (no fault of Selfridges) so was returned. Emails keeping me informed of return progress and refund issued super fast. Fantastic.

Stop responding to genuine reviews with the pretense of resolving issues while taking no actual action.

Unfortunately a very similar experience to the other reviews!

I recently purchased a luxury handbag from Selfridges for nearly £1000, only to find out that it didn't meet my needs. I decided to return it for a refund. However, Selfridges has been unwilling to provide me with a refund and they are suggesting that the handbag I returned isn't the same one they initially sent me. This accusation is both unfounded and insulting. The bag I sent was the bag that was shipped to me! Selfridges' refusal to acknowledge this, despite one of their representatives initially acknowledging that the bag returned was indeed the same bag I ordered, is frustrating and unjustifiable.

I sought advice from the Citizens Advice Bureau who recommended pursuing alternative dispute resolution options. It's disappointing to have to go through such lengths to resolve a seemingly straightforward issue.

If you find yourself in a similar predicament with Selfridges, I would highly encourage you to seek assistance from the Citizens Advice Bureau and explore other avenues to resolve your concerns and make sure that you don't accept this as the final outcome.

Overall, my experience with Selfridges has been incredibly disheartening. It's unfortunate that a store as well known as them are doing this to innocent people.

I hope this review sheds light on the difficulties I encountered and serves as a cautionary tale for future customers.

Louis Vuitton Selfridges

I wish I could leave no star. I went today to buy a bag and the lady who gave the appointment slots was so rude. I bought from Dior and Gucci from Selfridges and they were so very nice. dont go to this LV store, I was told my bag was not in the store or anywhere else or the website which I found odd. I asked if they could let me know when it will be next instore and this lady told me NOP. so I went into the Bond Street one and the service was amazing, or by the way, the bag was available to buy. avoid going here if you can. I'm sure is because I wasn't all dressed up but hey I wanted to spend my money.

They now as a reply say to contact their customer services which i did a month ago with no resolution only promises to sort which they dont For 3 years i cannot order online with them as their system does not recognise my email even though it is correct Many emails and phone calls no resolution.Absolutely uncaring

We saw a blue candle holder for sale with no price showing. We asked a member of staff how much it was and he went to the store room wrapped it up and said that's £40. We were taken aback but bought it. When we got home both the box and the candle showed £30. When I phoned customer services they told us to bring it back but we live 400 miles away so it wasn't feasible.
Not happy at all with the service.

I had a severe reaction to a beauty product and customer service were rude, unhelpful and basically told me where to go. It’s a great seamless experience until something goes wrong and then all service goes out the window. John Lewis and other high street retailers are much better. I’d avoid online shopping here.

This company is a scam DO NOT PURCHASE anything you will not receive it and they wont refund you. Their tracking is rubbish. no. courrier. name or any number etc. Avoid at all COST. Waited almost 2 months and nothing SCAM

My experience in the Jimmy Choo concession in the Birmingham store was brilliant. I was served by Max. He was extremely knowledgeable, professional, friendly and welcoming. Nothing was too much trouble for him. He is a credit to Jimmy Choo and Selfridges.

Ordered online. Got an email saying that some items were out of stock. From my bank transactions, I found out that I was fully charged.

Customer support reps were polite and tried their best. After 3 weeks with several chats and emails later, got my money refunded.

However, today I found that my cart is locked. It is as if Im the fraudulent one.

I placed an order last week and didn't receive an order confirmation, but when I logged in to my account the order was all there so I thought it was fine. Fast forward to today (my delivery date), I check the online account for the order status and find it's been cancelled! Again, no email. Contact their live chat only to be told, I don't know why it's cancelled, it could be a stock issue. They also don't know why I haven't received any emails and can't be bothered to look into it. There is no reason to shop here.

Do not buy Vivienne Westwood jewellery from Selfridges. But direct from Vivienne Westwood as they offer a 12 month warranty. Selfridges only give a 6 month warranty on returns

Website was easy to navigate and they had a good selection of items. The apparel piece I was after was easy to order.

Sefridges you’re an utter disgrace. You take peoples money and don’t supply the goods and then any form of refund takes days and days, weeks! Goodness knows how you’re still trading. My family’s mistake for not reading your appalling reviews before ordering from you. Either deliver goods ordered or don’t take online orders! Shameful.

I received a damaged perfume back in February and tried to return for a refund. First I was told that my return was received, then I was told my return was received but not eligible for a refund, then I was told that my return was received but the box it was returned in was empty. I’ve tried communicating with Selfridges via the phone, via live chat, via email, and via social media on at least 16 occasions over the course of 6 months and there has still been no resolution at all!

Selfridges saw cctv and did nothing shame on them looks like the makeup artists are all part of the group otherwise how can someone just come and take the handbag and she doesn't see.Please open your eyes something is wrong in there.