Senix Tools Avis 6

I purchased an X6 snowblower from Senix through Amazon. Three and a half weeks later I STILL do not have the batteries for this battery-powered snowblower. It's sitting in my garage like a useless paper weight. I contacted Amazon about this on March 3 and they sent a message to Senix. Their rep responded the next day and apologized stating that the batteries are sent separately and that the tracking information for the batteries would be available in 3 to 5 days. Having received not further information from Senix over the proceeding days, and getting no tracking information for the batteries, I called Senix directly on March 6. Their customer services rep told me that the batteries had been sent out, but were returned due to some shipping label error on their part. I asked to speak with his supervisor since he showed no empathy towards my situation. His supervisor, Frank, was very sympathetic to me and told me that he would expedite my batteries and that I should receive tracking information on Monday (since it was a Friday). NEARLY A WEEK LATER and receiving NO TRACKING information or emails from Senix, I called them back again on March 12 and spoke with Mike, Frank's supervisor. He told me that my situation concerning the batteries was "in the hands of the warehouse management" and that he would try to contact them to see what was going on and send me an email. Ultimately, I bought a $600 snowblower three and a half weeks ago, have not been able to use it because of Senix's error with shipping my batteries, and now I've been giving the run-around while my new, expensive, snowblower sits idly in my garage during the winter season. This is ridiculous, frustrating, and totally unacceptable.

I have been dealing with their customer service since November 25 over a purchase that has to date not been shipped. All I have gotten so far is runaround. Let this be a warning, no matter how good the equipment is, if the customer service sucks, so will your experience. Caveat emptor. I will never do business with them again.

Works great—until it doesn’t.

I purchased the Sinex snow blower in late November and initially was pleased. Unfortunately, after very limited use (three times, each with less than five inches of snow), the directional rod broke.

I attempted to reach customer service multiple times by phone and email without success. When I finally connected today, the interaction was disappointing and more confrontational than helpful. I provided photos and a detailed explanation and was told the issue would be “reviewed.”

I was also told that replacement parts are not available, so if the claim is approved, they would replace the entire unit.

Hopefully others have a better experience, but based on mine, both durability and customer support were lacking.

QFake online purchase never receive the blade and the charger scam

Received a good response from senix tool representative Mr M Torres for solving a problem with a senix tool that I bought. Great service.

Unable to mow 1/5 of an acre with a single charge...

Only used the “Senix 60V, 21” Self Propelled Battery Powered Mower” once, just to find out that the battery charge is very iffy to say the least. My house has less than 1/5 of an acre to mow, lawn was not dense or particularly tall.

Upon starting with the self-propelled mode on, the charge dropped two bars in less than 5 minutes; so it was clear that was a no go. Then, I turned the self propelled mode off and went on mowing… the problem is that even with the self propelled mode off, I was unable to mow the entire yard and had to give another partial charge in order to be able to finish. That is far cry from the advertised 1/2 to 1 acre cutting range. Either the battery is bad, something is wrong with the mower itself, or the specs are completely misleading.

Contact Lowes (where I bought the unit), and was told to contact the manufacturer. Contacted the manufacturer, received a standard script with information, responded to the script and got no further response.

Bottom line, customer services at Lowes is a useless disgrace. And their manufacture/brand (Senix) warranty service is non-existent.