Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... Voir plus
L'entreprise a répondu
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Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... Voir plus
Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... Voir plus
L'entreprise a répondu
Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de produits de beauté
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
- Parfumerie
- Boutique d'articles de toilette
À propos de Sense42
Écrit par l'entreprise
We are an online beauty, cosmetics and fragrance retailer in the UK
Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.
Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.
We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts Shop FragrancesCoordonnées de contact
Royaume-Uni
- sales@sense42.co.uk
- sense42.co.uk
2,6
Bas
342 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They just waste your time
Ordered a aftershave, they took payment then after 5 working days they emailed some excuse about how the courier had damaged the product and that it was the last one they had blah blah.....so after waiting a total of 6 days I had to seek a refund, Waste of time ordering with them as I never got what i ordered.
19 août 2022
Réponse de Sense42
Hi Nav, I'm sorry to hear that you had a bad experience with Sense42. We take pride in our products and service and are disappointed to hear that you did not have a positive experience. If you'd like, please email me at help@sense42.co.uk and I'll be happy to help resolve the situation. Thanks for your time,
Great item fast delivery.
18 août 2022
Reasonable price
Reasonable price, order processed quickly, prompt delivery and well packaged
7 août 2022
To order or not to order.......
Ordered perfume.
Confirmation given.
2 days later email stating refund in process. No explanation given.
Day 5 still awaiting refund.
Enough said.
Well, despite respone below I HAVE STILL NOT RECEIVED MY REFUND.
1 août 2022
Réponse de Sense42
Thanks for bringing this to our attention. It seems there is a technical error in our refund system. This is now fixed and a full refund of the transactions has been refunded to you. Please allow 3 days for the refund to appear back in the bank.
Réponse de Sense42
Thank you for your review, Sense42! We're so happy to hear that you're enjoying our products and services. We appreciate your feedback and will continue working hard to bring you the best possible experience.
Great service and very reasonable…
Great service and very reasonable prices. Delighted with the product
28 juillet 2022
Product out of stock and we still await…
Product out of stock and we still await refund
27 juillet 2022
Réponse de Sense42
Thanks for brining this to our attention. It seems there is a technical error in our refund system. This is now fixed and full reund of both transactions has been refunded to you. Please allow 5 days for the refund to appear back into bank.
Ordered aftershave took money out…
Ordered aftershave took money out account straight away they said get refund 21st july 3days still waiting this 27 july still waiting cowboys
27 juillet 2022
Réponse de Sense42
Hi Robert, it was an honest mistake we have moved to a new system and we realised the refunds are not pushing through. I issued you a refund today. If there's anything else I can do let me know
Unsatisfied customer
I received notification my order had been cancelled and refunded which it hasn’t with no explanation as to why. I’m still waiting for my money back so al in all a bad shopping experience. Please refund my money.
26 juillet 2022
Réponse de Sense42
Hi Ann, it was an honest mistake we have moved to a new system and we realized the refunds are not pushing through. A refund has been already issued and our system has now been fixed. If there's anything else I can do let me know.
Great service
25 juillet 2022
Very disappointed
The perfume that I ordered and confirmed the payment wasn't in stock and they take me charge twice the same amount telling me that they already give me the refund only for one payment not double that even received yet....😡
24 juillet 2022
Réponse de Sense42
Thanks for brining this to our attention. It seems there is a technical error in our refund system. This is now fixed and full reund of both transactions has been refunded to you. Please allow 5 days for the refund to appear back into bank
Excellent service
Excellent service. Perfume arrived on time and tracking was accurate.
22 juillet 2022
Réponse de Sense42
Thank you for your review, Sense42! We're so happy to hear that you're enjoying our products and services. We appreciate your feedback and will continue working hard to bring you the best possible experience.
Experience using this site
Easy site to use, order products & secure checkout process.
Competitive prices & value for money.
Speedy delivery & securely packaged.
Would use again.
21 juillet 2022
Réponse de Sense42
Thank you for your review, Sense42! We're so happy to hear that you're enjoying our products and services. We appreciate your feedback and will continue working hard to bring you the best possible experience.
Automatic cancellation of an order
After more than a week of my purchase, and being charged, I received an email saying that my order was ready and awaiting fulfillment, but only a few days after that, another email saying my money had been refunded, when I had not asked for a refund nor received any money back. I contacted support, and had a response without an explanation. I finally got my money back, but I never asked for it as I wanted the product.
20 juillet 2022
Réponse de Sense42
Hi,
I'm sorry to hear that you had a negative experience with our company. We strive to provide the best possible customer service and would love to help rectify the situation. Can you please contact us at help@sense42.co.uk so we can assist you further?
Thank you,
Sense42
Excellent service from start to finish
Excellent service from start to finish. Will definitely order from this company again.
20 juillet 2022
very good prompt service
19 juillet 2022
Easy to use website
Easy to use website, great prices, happy with my purchase as it was the cheapest after researching other sites 😁😁
18 juillet 2022
Very quick delivery after ordering my…
Very quick delivery after ordering my product . Very happy how it was packaged and prompt delivery .
Very satisfied with Sense42Beauty definitely use this website again 👍🏻
18 juillet 2022
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