Bought a product via cosmetify from Sense 42. Product sent wasn’t same as item displayed on web. It was eventually agreed I could return for a refund. Sent product back with return label, product stil... Voir plus
L'entreprise a répondu
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Great website, delivers on price, goods despatched promptly and love the product. I have been using the earlier Ceramide product because that was all I could obtain. However this improved version i... Voir plus
Order was cancelled after over a week. No reason given. Awaiting refund. Edited: thanks for your response, but didn’t you think to call or email before sending a system generated cancellation? The... Voir plus
L'entreprise a répondu
Overall - happy with the general process of acquiring my fragrance. Pricing - good. Service from sense42 - good. Just Royal Mail delivered on the fifth day. Even though to royal mails credit the times... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de produits de beauté
- Magasin de cosmétiques
- Fournisseur d'arômes et de parfums
- Magasin de produits capillaires
- Parfumerie
- Boutique d'articles de toilette
À propos de Sense42
Écrit par l'entreprise
We are an online beauty, cosmetics and fragrance retailer in the UK
Stocking products from well-known designer brands such as Hugo Boss, Tom Ford, Calvin Klein and Marc Jacobs, whilst placing importance on stocking your cosmetic essentials.
Our stock covers all areas we love; Fragrances, Makeup, Hair, Skincare, Bath & Body, Men's and Gifts.
We are passionate about giving our customers a luxury, stress-free experience in purchasing the products they need, making them feel and smell incredible..
Shop Gifts Shop FragrancesCoordonnées de contact
Royaume-Uni
- sales@sense42.co.uk
- sense42.co.uk
2,6
Bas
342 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Lipgloss …
I bought a lipgloss which wasn’t the one I ordered but I didn’t get a full refund at first but after contacting them I did receive it in full I will buy from these again because even though I didn’t get my lipgloss they was prompt on getting back to me and sorting out the problem
28 octobre 2021
Avis spontané
Réponse de Sense42
sorry about this just refunded your £2.99 shipping you paid us. Will speak to my customer support team to make sure we avoid these issues. Have a great day
My item arrived in a badly packaged…
My item arrived in a badly packaged damaged box. When opened it was not the item I'd ordered.
Upon contacting sense42 initially they seemed to be efficient and offered to send me a replacement straightaway but this changed to only when I'd returned their wrong item to them and they'd received it. I'm still unsure why? They didn't trust me to send it back even though they'd messed up the order?
The 'free returns' label provided was not accepted by the post office so currently I have to pay the costs and deal with the inconvenience if there is any chance of me getting my refund/correct item back.
With all this correspondence I'm so unhappy with this company's attitude and spiel. Actions speak louder than words. One very unhappy customer.
I've been made to feel as if I'm not to be trusted and dealt with until they have their item back! I will not use this company again.
12 octobre 2021
Réponse de Sense42
Hi Cheryl Paterson,
We are sorry for your disappointment and we do apologize for the inconvenience and for this matter.
Upon checking from our system, we have responded to your inquiry we have provided you with the solutions for us to resolve this one right away.
We do not compromise trading standards and our customers are our first priority. Please contact customer support for further assistance.
Please contact our customer service team to assist you further.
Sincerely,
Sense42
I can't recommend this website…
I can't recommend this website enough!..I'd never heard of them but was googling a fragrance I'd been wanting for some time.They had what I wanted at the best price,delivery was very quick and was kept informed via text.Brilliant!..
5 octobre 2021
Avis spontané
Réponse de Sense42
Hi Jude11,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
First Class Company
Excellent service and ridiculously quick delivery!
Wonderful choice of products at great prices. Will certainly shop here again.
HIGHLY RECOMMENDED.
4 octobre 2021
Réponse de Sense42
Hi Amelia Noble-Brown,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Saved money, great service
Easy ordering, quick delivery and I saved money on the perfume I wanted, great!
4 octobre 2021
Great level of service and great price!!
4 octobre 2021
Excellent service and very very quick…
Excellent service and very very quick deliveryWell packed and arrived in perfect condition.
3 octobre 2021
I did not receive my goods and will be…
I did not receive my goods and will be reporting you to PayPal to open a case!
2 octobre 2021
Réponse de Sense42
Hi Christine Andrews,
Upon checking from the tracking information it says it has been delivered to a neighbour and to my knowledge you choose that option.
Please contact Customer Service so that we can assist you further.
Sincerely,
Sense42
Easy to order and pay
2 octobre 2021
Very good company and very competitive…
Very good company and very competitive prices to the high street. Will definitely shop here again
8 septembre 2021
Réponse de Sense42
Hi Alison Finnegan,
Thank you for taking the time to leave a 5-star review, we really appreciate your wonderful feedback.
We are very delighted to hear that you have already received your parcel and your experience with our service. We are also doing our very best to be at the top of all our items and to make sure that the parcel is well packed so that all our customers will be happy. We hope to see you on your next visit.
Stay safe always.
Regards,
Sense42
Speedy delivery and great prices with…
Speedy delivery and great prices with lots to choose from
7 septembre 2021
Very pleased
5 septembre 2021
Fab service and price
3 septembre 2021
Poor communication but trustworthy
Didn't have the product but didn't inform me, so didn't ship it for a week and I had to enquire after it. They said they didn't have any stock because of Covid and asked me to cancel my order on my account. I wasn’t able to log in and so requested they cancel it for me. They did so but didn’t communicate it, I had to email a second time to ask to find this out. I got my refund, but I’d say that they could have been more communicative.
26 août 2021
Réponse de Sense42
whats your order number so we can help you?
Fantastic product indeed.And the…
Fantastic product indeed.And the sense24 sales/service was really outstanding.Kudos to them in that regard.I would recommend this perfume outfit to all my friends and family.What a joyful discount indeed.Nice.
11 août 2021
Réponse de Sense42
Hi Ezra Jibunoh,
Thank you for taking the time to leave a 5-star review, we really appreciate your feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure the goods are well packed. We hope to see you on your next visit.
Stay safe always.
Sincerely,
Sense42
Hassle free purchase
Item was packaged well.. Turned up on time.. A hassle free purchase..
Will definitely use again.
10 août 2021
Réponse de Sense42
Hi Marie,
Thank you for taking the time to leave a 5-star review, we really appreciate your wonderful feedback.
We are very delighted to learn that you have received your parcel in a good condition. We are also doing our very best to deliver the item as promised so that all our customers will be very happy and will come back to us.
We hope to see you on your next visit.
Stay safe always.
Regards,
Sense42
Great job fast delivery good price
9 août 2021
Réponse de Sense42
Hi Samantha,
Thank you for taking the time to leave a 5-star review, we really appreciate your wonderful feedback.
We are very delighted to hear about your experience with our service. We are also doing our very best to deliver all items as we promise and to make sure that the parcel is well packed so that all our customers will be happy. We hope to see you on your next visit.
Stay safe always.
Regards,
Sense42
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