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Sentier explores the transportive world of scent, blurring the boundaries between real & imagined, past & present, here & elsewhere. Scents draw inspiration from geographical, abstract and poetic spaces ; and have the capacity to make us travel and unlock reveries.
166 college road, ha1 1bh, London, Royaume-Uni
3,1
9 avis
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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What has happened? I used to LOVE Sentier perfume. Oud Gaiac one of the best smells. Bought the advent with 6 perfumes and 6 candles. Can't smell a thing from the candles. The perfume is ok but after 20 minutes max can't smell a thing. What has happened?
Bought the Advent Calendar. The candles aren’t bad but the perfumes are truly awful, smell like cheap copies. Very weak and they don’t last. A complete waste of money.
Réponse de Sentier Fragrance
Hi Mrs Davis,
Thank you for taking the time to share your experience. I’m genuinely sorry that the fragrances didn’t meet your expectations — scent performance is highly personal, and we understand it can be disappointing when a product doesn’t suit you.
Our Advent Calendar features eau de parfum formulations designed for softer wear rather than heavy projection, which many customers prefer — but we fully accept that this isn’t everyone’s taste.
If you’d like, our customer care team would be happy to review your order and see if we can support you further: customerservice@sentierfragrance.com
.
Kind regards,
Sentier Fragrance Team
Love these products. The fragrances in the Advent Calendar are lovely and 10ml enough to know if they are for you. I loved the Advent box with candles and fragrances and can use the box again.
The company use vegan products so can share with vegan friends and family.
Réponse de Sentier Fragrance
Hi Anne,
Thank you so much for your kind words — we’re delighted to hear you enjoyed both the fragrances and the candles. It’s great to know the 10ml format helped you properly experience the scents, and we love that you’re reusing the box too.
We truly appreciate your support.
Warm regards,
Sentier Fragrance Team
Beautiful item lovely packaging iv bought two of the advent calendars for gifts
Réponse de Sentier Fragrance
Hi Yvonne,
Thank you for choosing Sentier for your gifts — that really means a lot to us. We’re so pleased you loved the packaging and presentation.
We hope your recipients enjoy the calendars just as much.
Best wishes,
Sentier Fragrance Team
Can’t fault the website or speed of shipment. The advent calendar however was very disappointing. Beautiful packaging and a unique set up to other advent calendars but for me not worth the cost at all. Poor smelling candles (two of which the wick moved and sunk and couldn’t be used - told I’d let it burn too long, which I hadn’t, they replaced one and said that’s the only time they’d do it) fragrances don’t last longer than an hour and are very weak. Better advents around than this and I should know, I purchase a lot! Won’t be buying again.
Website only seems to accept 5 star reviews so buyer beware.
I recently purchased the Sentier Fragrance Advent Calendar, and I’m genuinely impressed. The presentation was beautiful, and every scent felt carefully crafted — Delivery was smooth, and communication was clear throughout.
My personal favourite so far is Noor Riviera — elegant and truly unique. You can tell a lot of thought goes into their products. Will definitely order again.
Réponse de Sentier Fragrance
Hi Jessica,
Thank you for such a thoughtful review — we’re thrilled to hear you enjoyed the presentation and the scents. Noor Riviera is a favourite of ours too, so it’s lovely to see it mentioned.
We truly appreciate your support and look forward to welcoming you again.
Best regards,
Sentier Fragrance Team
My wife had the "Fragrance Advent
calendar 2025", which can only be described as absolutely awful rubbish & only for use for scenting a toilet (although only 2 of the 6 sprayers work).
Totally overpriced even at the £99 instead of 500+ mark.
The only decent thing was the sliding drawer box that the rubbish came in.
That's where your money has been used (apart from the majority which is no doubt described as Profit).
3 words - DO NOT BUY.
Réponse de Sentier Fragrance
Hi John,
We’re sorry to hear that the Advent Calendar didn’t meet your expectations. While we respect differing opinions, we’re disappointed to see the language used, as we always aim to keep feedback constructive and respectful.
Our fragrances and candles are produced in small batches using vegan formulations, and many customers enjoy their softer, more refined profile — though we understand this style isn’t for everyone.
If you’d like to discuss your experience in more detail, please contact: customerservice@sentierfragrance.com
.
Kind regards,
Sentier Fragrance Team
Spent £100 for an eau de parfum that doesn't last more than 1h.. waste of money
Réponse de Sentier Fragrance
Hi Cosmina,
Thank you for your feedback. I’m sorry the longevity didn’t meet your expectations.
Our eau de parfum range is designed to sit closer to the skin rather than project heavily, which creates a more subtle experience — but we fully understand that some customers prefer stronger performance.
If you’d like help choosing a fragrance with more staying power, our team can advise: customerservice@sentierfragrance.com
.
Best regards,
Sentier Fragrance Team
Purchased the 2024 advent calendar which included 6 x 10ml perfume and 6 X candles for £100. I was looking forward to trying a new brand and the different scents but they literally smelt of cheap knock-off watery perfume. I think I would have got better smelling products shopping at poundland (and that's no exaggeration). The whole returns process also turned into a nightmare as couriers don't accept perfumes. Beware of this seller!
Réponse de Sentier Fragrance
Hi Zoe,
I’m truly sorry to hear about your experience — both with the products and the returns process. That’s certainly not the impression we ever want to leave.
Fragrance preferences are very personal, and while many customers enjoy our scents, we understand that they weren’t right for you.
Regarding returns: couriers do have restrictions on shipping alcohol-based perfumes, which can make the process more complicated — but we agree this should be clearer and smoother, and we’re working to improve it.
If you’re open to it, please contact us so we can review what happened: customerservice@sentierfragrance.com
.
Kind regards,
Sentier Fragrance Team
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