Serac Technologies Avis 174

TrustScore 3 sur 5

3,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Great customer service. Selina made the setup process a breeze. Looking forward to working with serac tech. Luke Project Pro Construction

Noté 5 sur 5 étoiles

Hi, Grace was really helpful and went out of her way to help me. I’ve been very busy these last weeks and she’s been very patient and kept ringing and emailing me to get things over the line.

Noté 1 sur 5 étoiles

In my experience,This company promises ypu a effort free service, then during the zoom call demo asks you to log into “your account” which in doing so then triggers there licence with you to be acti... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

These guys are REAL Unscrupulous, unethical company I have ever come across. Sales person doesn't provide any exit terms and conditions when binding you in the contract. PLEASE READ Terms and Cond... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

174 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Set up easy.

The setup process was easy, and the team was incredibly helpful getting us started. Is a great long-term strategy for growing our business.

30 mars 2025
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Réponse : Serac Technologies

Pleasure Alexander

Noté 4 sur 5 étoiles

Overall very happy!

It wasn’t an overnight flood of leads, but I didn’t expect it to be. After a few months, we’re seeing regular inquiries, and I love that the system takes the legwork out of finding projects. Would have given 5 stars if the results had come a little quicker, but overall, very happy

11 mars 2025
Avis spontané
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Réponse : Serac Technologies

Thanks Omar

Noté 1 sur 5 étoiles

These people are conmen

These people are conmen. Avoid at all costs.
Do not get duped by there sales pitch or threats of legal action to extort more money.

24 janvier 2025
Avis spontané
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Réponse : Serac Technologies

Hi Ikramul,

On review of your account, we can't see that you engaged with the platform at all, despite signing up to our standard 12-month licence.

When agreed payments are not received, we pursue the outstanding balance in line with our contractual obligations.

We are always open to resolving concerns professionally, but we stand by our policies and commitments. If you would like to discuss this matter further, please contact us directly. Thanks.

Noté 1 sur 5 étoiles

Avoid Trader Reach (Formerly known as…

Avoid Trader Reach (Formerly known as Serac Tech) – Scam Alert!

This company deleted their old Google business page after a flood of bad reviews and has now rebranded under a new name. Same scam, different name!

I was cold-called with big promises, agreed to a trial, and made a payment. Only after paying did I receive confirmation that I was unknowingly locked into a 12-month contract with ongoing costs. When I questioned this, they bombarded me with threats of legal action, CCJs, and early termination fees. They refused to provide any proof that I had agreed to a contract, simply pointing to terms and conditions that were only given to me after I paid.

Despite receiving absolutely nothing in return, I was forced to pay £3,114 just to stop their constant threats. Their tactics are completely misleading, unethical, and predatory.

Avoid this company at all costs!

14 février 2025
Avis spontané
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Réponse : Serac Technologies

We appreciate all feedback, but we strongly disagree with this characterisation of events. To clarify, we do not offer trial periods. You agreed to a 12-month licence, before requesting a trial once the contract was active.

Customers must accept our terms and conditions before any payment is made. When agreed payments are not received, we pursue the outstanding balance in line with our contractual obligations.

We are always open to resolving concerns professionally, but we stand by our policies and commitments. If you would like to discuss this matter further, please contact us directly. Thanks.

Noté 1 sur 5 étoiles

No return of investment for us.

As contractors looking to target new builds of 2-20 units this did not work for us. The contact information on the platform was mostly planners. Our target is main contractors or surveyors. The majority of the letters ended up being sent to 'land at' or 'land adjacent to' rather than physical addresses. Most of the contact information is also redacted especially client info. You are committed to the full 12 months of paying so beware you can't get out of it. There is no guarantee of ROI and they've made this very clear now we have tried to cancel with them. We've done it solidly for 6 months with no web visits or calls for work. Spend that money on google instead.

10 mars 2025
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Réponse : Serac Technologies

Thank you for your feedback. Our platform connects customers with homeowners using planning data from the planning portals. We provide applicant names when published, but there is no requirement for their address to be included—only the site address.

All our customers are informed of the 12-month licence before signing up and while we can’t guarantee ROI, we strive to offer valuable project insights. We appreciate your feedback and wish you success in your marketing efforts.

Noté 1 sur 5 étoiles

Fraudulent Sales Company

My Data was not processed lawfully, fairly, and transparently.

My Financial Data was not limited to what is necessary and for the purposes originally consented to, misleading sale.

My Data was not kept accurate and up to date

No pre contract written data, they contact business and file CCJS under personal name. All sales calls are via video calls so they don't incriminate themselves, however when taking financial data over the phone a few GDPR laws have been broken, there calls are also not recorded.

10 mars 2025
Avis spontané
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Réponse : Serac Technologies

Hi Sonny,

We often conduct our sign-up calls via video to demo our platform to potential customers, and every customer personally accepts the terms and conditions before we process the first payment. We have acted in full compliance with GDPR in relation to your account and have handled your financial data appropriately.

Please reach out to our Support Team if you’d like to discuss this further.

Noté 1 sur 5 étoiles

Avoid biggest scam going

Avoid biggest scam going. After receiving a telephone sales call offering the world I agreed to trail and make a payment, my payment confirmation then told me I had entered a 12 month contract and I was liable for costs 🤣. They try to threaten with escalating to legal and CCJ and include early termination fees when you ask for proof I agreed to enter a contract. There response was this is in your terms and conditions which I was given AFTER I made my initial payment. I am now going to enjoy escalating this in court and recovering my legal fees, fees already paid, plus my hourly rate liaising with my solicitor who is confident this will be laughed out of court based on their correspondence sent 🤣.

26 février 2025
Avis spontané
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Réponse : Serac Technologies

Hi Naomi, we have no record of you as a customer.

Noté 5 sur 5 étoiles

he ability to filter through…

he ability to filter through applications quickly means we’re focusing on better-quality jobs, the links to the portal are really helpful when we want to access the drawings quickly

20 février 2025
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Réponse : Serac Technologies

Thanks Kastriot.

Noté 5 sur 5 étoiles

Time saver.

It does exactly what it says it will. We’ve been able to target bigger renovation jobs, and its saved us time on generating our own letters in the office.

11 février 2025
Avis spontané
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Réponse : Serac Technologies

Thanks Gzim!

Noté 5 sur 5 étoiles

Excellent data.

The planning data is excellent and up to date. We’ve used it to track applications in our area and won a loft conversion a couple of months in

6 février 2025
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Réponse : Serac Technologies

Great stuff! Thanks Karim

Noté 5 sur 5 étoiles

Good system.

Good system, though sometimes the updates take a little longer than expected. That said, we’ve secured two jobs so far, so it’s working well.

21 février 2025
Avis spontané
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Réponse : Serac Technologies

Thanks for bearing with us Leo! Glad to hear it's working well for you so far.

Noté 4 sur 5 étoiles

Useful tool.

Trader Reach has been a useful tool for growing our business. We’ve won an extension and a renovation job, but I’d love to see a mobile app in the future.

10 février 2025
Avis spontané
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Réponse : Serac Technologies

Thanks for your feedback Adrian!

Noté 4 sur 5 étoiles

Does the job well.

Been using Trader Reach for a few months now, and it’s helped us focus on larger projects. It would be great if there were more filtering options, but it does the job well.

9 février 2025
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Réponse : Serac Technologies

Thanks very much

Noté 5 sur 5 étoiles

Done wonders for our pipeline.

Very happy with the service! It’s straightforward to use, and our pipeline is looking healthy!

11 février 2025
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Réponse : Serac Technologies

Great to hear Jonny! Thanks.

Noté 1 sur 5 étoiles

The biggest scam going I agree mislead…

The biggest scam going I agree mislead information & also arguing that I have to pay more that what I was told to pay.

They gave prices in black and white and now trying to add vat.

I have emails to prove this.

Terrible company divert form issued raised.

Paid for over 6months with no positive outcome. Unprofessional

Avoid avoid avoid

18 février 2025
Avis spontané
Noté 1 sur 5 étoiles

THIS COMPANY IS A SCAM!!

THIS COMPANY IS A SCAM!!!

They promised to provide you with Leeds from sending out letters to addresses for planning, that is the disguised sales pitch.

Once they tie you in the contract, you can't back out of it, you will find that you will receive no leads from the company and you want to cancel, they will then proceed with a CCJ this has happened to me and other people I've seen on reviews as well as myself.

This company is currently being investigated by trading stand

1 novembre 2024
Avis spontané
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Réponse : Serac Technologies

Thank you for your feedback Giorgi. We regret that our services did not meet your expectations and would like to address your concerns:

Service Scope: As stated in our terms, our platform provides tools to assist with lead generation but does not guarantee a specific number of leads per month.

Contract Terms: All subscriptions are governed by the agreed terms, including a defined contract period. Early termination policies and payment obligations are clearly outlined in the agreement.

Support: Our team is available to help customers maximise the platform’s potential. We encourage you to reach out if you encounter challenges in using our services.

If you have further questions or unresolved concerns, please get in touch.

Noté 1 sur 5 étoiles

Please avoid this company

Please avoid this company. I have asked several times to cancel my subscription to no avail.

I am being completely ignored for a service I’m not using and paying £200 a month for the privilege

All the 4/5 star reviews are fake as they all have 1 review history.

Please get in touch with me asap.

1 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Disappointing Experience with Lead Generation

I have been using Serac Tech's lead generation service for the past 8 months and have been extremely disappointed. Despite consistently paying for the service, I have not received a single contact or phone call through this marketing tool.

When I reached out to terminate the contract, I discovered that I am locked into a 12-month agreement with no early exit clause. This lack of flexibility, combined with the poor performance of the service, has left me feeling frustrated and trapped.

I do not recommend doing business with Serac Tech unless you are absolutely sure of their effectiveness and have a clear exit clause in your contract.

3 décembre 2024
Avis spontané

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