ServevastDirect.co.uk Avis 

I was able to speak to a human being to confirm part would fit my cooker. Delivery was next day as paid for!

Really good customer service when I needed a smeg fridge spare.Very helpful on phone and dispatched part swiftly.

Excellent service and communication I have used them twice as short term rental guests can be a bit heavy handed and they are my number one choice to solve this type of problem

Good points. Ordering parts was straightforward and customer service was excellent.
Bad points. Two out of three items ordered were out of stock and took time to arrive. One of the items was not an exact replacement so necessitated buying a compatible extra item.
Online communications could be improved as information was spread out necessitation much scrolling.

Fast, efficient service... kept informed along the way... couldn't ask for more!

Once correct part located on site, easy ordering. Had to wait a bit for part to arrive from italy, but overall happy with the service. Would use again, but hope i don't have to.... But it is Italian..... poorly designed item.

Went here after B&Q sent me a spare that was defective.

Support were really good, it was well packaged and everything works as it should.

Delivery took a while but that's down to Royal Mail. Worth the wait though.

Extremely efficient and helpful, couldn’t have been a better service.

Urgently needed a replacement filter for my coffee machine. Sourced it with Servevast Direct, and can safely say the whole process was fantastic. The replacement was reasonably priced……communication throughout was excellent…..delivery was quick. I was very impressed indeed and would strongly recommend using this company. Fantastic service all round. And you can get a small discount if you buy from them again.

The best way to get a genuine replacement parts for your Smeg appliance. Delivery took some time but I was informed all the way what was happening and the part arrived in perfect condition. My fridge is like new again.

Reported a problem with a leak in filter of my out-of-warranty espresso machine and was pleased with your, no hesitation, offer to send me replacement filters. When the courier had a problem with delivery of same, you immediately stepped in to problem solve. It is so refreshing (and rare now ) to experience excellence in after sales service and 100% encourages me to chose Smeg for future purchases

There was superb communication with the company. After I had placed the order I was worried that I had ordered the wrong length. After giving the details of the SMEG job model and which burner I needed the part for they responded quickly to reassure me I had ordered the correct part. They then emailed me when the part had been sent, who would deliver it and when and then it was delivered on time.

Excellent customer service. Good range of Smeg spare parts. Easy to order and prompt delivery.

The service I received from Smeg when my coffee machine developed a problem was par excellence. The team were so helpful, the turnaround period was quick and the whole process was smooth and hassle less. The whole outcome exceeded my expectation.

Great service. I couldnt find the model number but with the support of Tom and sending in photos we received the exact fit.

Good communication and reliable updates. Will buy again

Part arrived promptly and fits. Perfect

Amazing service - fast delivery.

I had difficulty finding the correct part for a kitchen utensil. However the lovely assistant, Heidi, bent over backwards to help. All sorted, and happy customer. 5 stars well deserved.

Replacement door seal arrived promptly as requested. Excellent service thanks