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Noté 1 sur 5 étoiles

Very disappointing experience with ServiceMarket by Smiles. I paid AED 170 for a cleaning service for 2 hours with 2 cleaners. When they started in the kitchen, I asked them to clean the inside... Voir plus

Noté 1 sur 5 étoiles

I am very disappointed with their unprofessional service! I have booked 1 week in advance through the app and called them as well to ensure i get my preferred cleaners which are Zehra and Gemma a... Voir plus

Noté 1 sur 5 étoiles

Service market contractors first came to do an a/c system clean. This was not done properly and the drain tray was soon overflowing and caused damage to my ceiling. They sent another team to clean the... Voir plus

Noté 1 sur 5 étoiles

The worst cleaning company I have used. Where to start, consistently late, and I'm not talking 5/10 mins the most recent was 2 hours. Then when I informed the company I've left but left the door op... Voir plus

À propos de l'entreprise

  1. Service de ménage
  2. aussi dans
  3. Service de ménage à domicile

Informations provenant de diverses sources externes

Looking for movers? A cleaner? A handyman? Car insurance? Get free quotes, book online and get offers for home services in Dubai only from ServiceMarket


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

101 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Tous les avis

(101)

14 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

They are the worst ever

They are the worst ever. I did a deep tissue massage. I never had any allergy in my life as soon I slept on their bed and she started massaging. 10 min later I did a sever allergy and swilling that went inside my body. I am in the hospital since then. I talk to them and they say oh we are sorry

16 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

I booked the clean service and get canceled before the service happens just one hour without Fraser notice

I booked the clean service , before one week and is repeating booking and sadly before booking happens just one hour got cancelled , and when I chat to check why , than I got message said I have complaint , from last booking , which was happening week ago , to understand I said why no one call and the answer is try to reach you out but can’t , which was not happening you have apps you have what’s up and mobile number ,
Unprofessional to handle and try to get clear about complaint , i donot recommended at all ,

15 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolutely terrible customer service

Absolutely terrible customer service. I booked a move through this site with an "insured" mover. They crashed while moving and destroyed my appliances and several pieces of furniture. Turns out the mover had no insurance. Service Market cannot bother to even return a call about this issue. Be wary of dealing with them for any service! Would give 0 stars if possible.

23 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

Extremely bad experience with incompetent staff

Service market contractors first came to do an a/c system clean. This was not done properly and the drain tray was soon overflowing and caused damage to my ceiling. They sent another team to clean the unit properly and this was done. However, they damaged my ceiling panel and left without saying anything. Furthermore their customer service are disorganised and deceitful. Will never use again - stay clear!

24 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

#Servicemarket Pathetic unprofessional incompetent

Pathetic, unprofessional and incompetent staff service market have . First of all they don’t show up , even if they come they make sure service is bad and customer is completely dissatisfied and when we complain they give us standard AED50 discount on future services which are again over priced , so that they earn more money from there cheap tactics. Whoever the marketing heads are , pls get some brain!! You need to improve your quality. Cz customer comes first in every profession. #cheapsters #cheapmarketingtactics #unprofessionalmarketservice

25 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Literally the worst cleaning services…

Literally the worst cleaning services ever!!!!!! A waste of time and money!!! The cleaners are completely terrible at the job! My kitchen was left unclean and done! Booked for a 3 hour service and my kitchen was left exactly the way it was found! I’m appalled! Never ever again will even bother using them because this was literally the second I submitted the same complaint with a different cleaner.

8 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

I booked a cleaning service with…

I booked a cleaning service with Service Market for 5 PM and received a confirmation email. Starting from 4 PM, I tried reaching their call center, but no one answered. By 5 PM, after several attempts to get in touch via online chat, they finally told me that no one was available to come and clean. Instead, they apologized and said they could send someone the next day.

This is completely unacceptable. I have guests coming over tonight, and their failure to deliver has caused me a lot of stress. I don't know how to manage everything now. If you're looking for a reliable service, I highly recommend avoiding Service Market. Their lack of communication and professionalism is truly disappointing.

21 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible Service and Unprofessional…

Terrible Service and Unprofessional Work

The job was extremely disappointing. They didn’t bother to clean the area beforehand, leaving visible dirt and residue. On top of that, they failed to remove the old silicone properly, leading to an uneven and messy finish. When asked to fix it, they refused and demanded extra money for materials, which should have been included in the initial price. Overall, completely unprofessional and unacceptable. Avoid at all costs.

7 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

.. looked for movers online and the price did not reflect the service

I looked for movers online,
First of all, the team assigned was 30 minutes late.. I had a long day ahead, and if I was able to be on time, they should as well, and I shouldn't have to wait 30 min in front of the storage unit.
They did what I asked, but instead of taking the initiative, I had to ask them each time to unpack each box one by one.
They did assemble a few furniture pieces, a couch, two tables, and two lights, but because the previous packers and storage misplaced my bed frame, they did not assemble that.
I had to leave for 1 hr to do something at work, I told them ahead of time .. as soon as I left 15 min later they called and told me "They finished". They came at 9:30 and it was 1 pm.. I told them to wait. They stressed me out as I had to drive back immediately through traffic without being able to do what I had for work.
They said they would go for lunch. When I got back to the apartment there was a big puddle of water in the middle of the house and no one was there.
They started installing the washing machine, but one knob was faulty and they did not turn it off .. just left it.. I could have had a flood because of their negligence.
In the end, they asked me for 5-star rating which bothered me as they are far from that.
One of them asked me for money to buy some plug for the washing machine and never gave me the receipt or the rest from 50 ..I tipped them each 100 dh because I am a nice customer, and in this economy, everyone deserves some reward, but I am very disappointed in the price and the service.
They never packed anything, I had to constantly tell them to unpack, the flood.. the "finishing" in under 4 hrs, and the "good rating request" at the end was the cherry on top of the cake for me,,,
Pls don't give high estimates for this kind of service. I don't ever want to deal with this company and no one followed up with me regarding the bed or washing machine .. none of them were installed and no one asked to schedule the cleaner offered as a service the next day.

Overall very dissapointing and I will be sure to share this feedback on trust pilot and every social platform as Service Market did not do me any service.

5 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

They never showed up

I can't believe it. It was supposed that they arrive at 10 o'clock. It's 11:45 now and no-one showed up. All I get is promises that they will be arriving and asking me to be patient. I ended up not getting a service from them or getting the service from someone else during this time. Definitely a waste of time.

30 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Looked like a child did my nails

I had my nails done - the ladies were lovely and tried their best.

The nail varnish was thick, and the brush was not up to much - to summarise when my friend saw my nails she asked if a child had done them.

I had a French finish, and the white bit was so wobblly, thick and uneven - I do think if the ladies had a decent paint and a decent brush it might have been better.

I gave 2 stars to them and pof course they reached out to me, but didn't offer anything to 'make it right'.

I had to ask - they offered a touch up - which was useless as I had taken off the polish, I also had it done for na event.

They then offered credit and 20% discount on a second booking - which I went to use, but hasn't been applied.

I won't use the Women's Salon again - and if you're thinking of it - don't do it if you have an event and you want your nails to look nice

9 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

perfect app we all need

this is the type of app i can rely on, it has lots to offer from cleaning rooms, pet grooming so far i recently done, cant complain as they have lots of professional staff my next will be salon at home service😍 as well as laundry please continue to do good job i salute and respect you guys a lot.

17 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Wish I could give no star at all

Wish I could give no star at all, had an extremely terrible experience with them, booked to helpers to only place kitchen utensils in the cabinets and the result was disasterous: they placed all our cook ware under thr kitchen sink where usually the bin goes, all plastics we scattered together in mess, and when I email the company for feed back, it's an adress not found respond!! Save your money and do not use them.

30 août 2024
Avis spontané
Noté 1 sur 5 étoiles

BE VERY CAREFUL!

BE VERY CAREFUL!! Misleading on the advice given. Technicians took advantage of my wife's inexperience with maintenance issues and charged her double the price of the actual service needed (which was a simple cleaning service for an AC unit).

When I called to question the tactics, I was basically yelled at by someone explaining that they treat everyone equally.. I have also seen other examples of reviews online that don't necessarily reflect the score that they give on their website for reviews.

It is a shame, as the amount was relatively small in comparison to losing a client who was simply seeking a trust-worthy service provider over long period of time. To miss out on repeat business for essentially 130 AED seems a bit silly to me.

Would strongly recommend an alternative company!! I have also read other reviews on the company that represent a score of 1.7 out of 5. It seems that they are trying to set up a different account to distance themselves from a score that is more representative of the level of service actually given.

30 août 2024
Avis spontané

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