Hi John,
Thank you for taking the time to share your concerns. We’re sorry to hear about your experience, and we’d like to clarify a few important points to reassure you.
While it’s true that our beetroot powder is sourced from China, all of our organic ingredients - regardless of country of origin - are certified to EU and UK organic standards. This means they are independently inspected and certified by EU-recognised control bodies, ensuring they meet the same strict requirements applied to organic products grown within Europe. In our case, certification is overseen by the Soil Association.
In addition, every batch undergoes rigorous quality testing in UKAS-accredited laboratories, and is reviewed by our internal Food Safety Team before release. This ensures full compliance with UK and EU regulations, including strict limits for contaminants and heavy metals. We only work with long-term, audited suppliers who provide full traceability and consistently meet these standards.
Regarding packaging, we use a shared label across both UK and EU product lines. Products for the UK market are packed at our facility in Sheffield, while EU orders are packed in Germany. This is why both locations may appear on the packaging.
We appreciate your feedback and understand your concerns. If you would like any further information, including certificates or testing details for your specific batch, we would be happy to provide them.
Kind regards,