Shaadi.com Avis 

AVOID VIP SHAADI — A COMPLETE WASTE OF MONEY!

My parents were already paying Shaadi.com customers when their sales team began aggressively contacting them, sometimes calling twice every hour, pressuring them to upgrade to VIP Shaadi.

To convince us to purchase the membership, they made several promises:

A dedicated relationship manager available 24/7.

Complete account management without my parents having to search for matches themselves.

Access to additional exclusive and suitable profiles.

Assistance in finding a suitable match by November 2026.

A refund if we were dissatisfied with the service.

All matchmaking communication handled through WhatsApp.

Unfortunately, our experience was completely different from what was promised.

The assigned relationship manager repeatedly asked my parents to search for profiles themselves and send them over. Our clearly communicated matchmaking preferences were not properly respected, and the supposedly premium service offered little additional value compared to the regular subscription.

When we requested a full refund because the service did not meet the commitments made during the sales process, our concerns were not satisfactorily addressed.

This is an unacceptable way to treat paying customers.

We have now filed a formal grievance with India's National Consumer Helpline (NCH) and publicly raised our concerns on social media, including bringing the matter to the attention of Shaadi.com founder Anupam Mittal.

It is deeply disappointing that a well-known company can make such significant promises during the sales process but fail to provide an acceptable resolution when customers raise legitimate concerns.

My advice to anyone considering VIP Shaadi: Think very carefully before paying. Request every sales commitment and refund condition in writing.

Based on our personal experience, the service did not justify its price, customer support was extremely disappointing, and resolving our refund complaint has been unnecessarily difficult.

We are still demanding a full refund and will continue pursuing our consumer rights through the appropriate channels.

Shaadi.com management needs to take responsibility for customer complaints and ensure that the services advertised are actually delivered.

Overall: 1/5 stars. Extremely disappointing and not recommended.

Extremely Disappointing VIP Shaadi Experience | £650 Refund Refused

I deeply regret purchasing Shaadi.com’s VIP personalised matchmaking membership. My experience with their sales team, customer support and refund process has been extremely disappointing.

On 19 October 2026, I paid £650 for a six-month VIP Shaadi Plus membership. Pruthvi Harsora was the Product Advisor involved in selling me this service.

I emailed the company requesting cancellation and a full refund due to personal family circumstances.

Despite my cancellation request being made within 14 days, Shaadi.com refused to refund me, repeatedly referring to its company policy.

I contacted customer support several times. Vivek Shrivastav from the Priority Support Desk handled my complaint, but instead of offering a refund, the company repeatedly offered to extend, convert or transfer my membership.

I did not ask for another membership. I asked for my £650 back.

What disappoints me most is the difference between the attention I received when purchasing the membership and the way my cancellation request has been handled.

I understand that a company has terms and conditions, but I believe customers deserve fair consideration when they request cancellation just four days after purchasing an expensive service.

The company has now described its refusal and alternative offers as its final decision. I have consequently opened a PayPal dispute and contacted the UK International Consumer Centre for assistance.

I am not asking for a guaranteed marriage match. I am asking the company to fairly review my cancellation request, which I made just four days after purchasing the membership.

My warning to potential customers: Think very carefully before paying hundreds of pounds for VIP Shaadi. Read every cancellation and refund condition before making payment. Do not assume you will receive a refund if your family circumstances change shortly after purchase.

Based on my experience, I have lost confidence in this service and would not recommend its VIP membership.

I am still requesting a full £650 refund and hope the company will reconsider its decision.

This app clearly seems more interested in extracting money from customers than providing genuine matrimonial services. It completely lacks transparency and business ethics.
As long as you are a paid member, you can view messages and see profiles that have accepted your interest. However, once your membership expires, the app restricts access and keeps prompting you to upgrade again just to view messages and accepted profiles.
This is extremely frustrating and feels like customers are being forced to pay repeatedly just to access basic information and continue conversations.
A matrimonial platform should help people find life partners, not exploit their emotions and expectations for commercial gain.
Horrible experience. I would strongly advise others to think twice before purchasing a membership.

opened a account, they deactivated it saying i broke their terms of usage - when I have not logged on....account was used years ago and it got cancelled then too on this email address. I have a feeling it was hacked with the password on the dark web....no explanation

What the shit huh so many profiles msged me on shadi app why the hell,r yu people hilarious you shadi team not letting me see the messages of the profiles what the hell is this seriously terrible working for what purpose

This is my review of Shaadi.com's sales people and their tactics. I was called three times today back to back in the middle of my work day, thinking it could be an emergency I had to end my call with my manager and pick up the call. The person on the other side is a shaadi.com sales woman, I tell her I am in a meeting and this is not the right time to which she responds that she won't take much of my time. This shows a complete lack of empathy and shows a pure sales target driven approach that Shaadi.com employs. She requests a call back after a few hours. She was very prompt in calling back in exactly three hours, gave her pitch about why I should use shaadi.com VIP, I told her about 20 times that I am not interested, I don't see the value in the services being offered and I would not upgrade to Shaadi VIP. She was super persistent, tried reducing the price by about 50% and threw in extra 15 days, tried inducing FOMO saying that I am already a certain age and that if I don't get vip service now I'll potentially miss out my perfect match. There was another salesman who had also called a few weeks ago and said "let's see how many matches you'll get with your current approach".

If you guys are so confident about your VIP service, offer it for free and if your client does get married because of you then take a specific amount.

The way you guys conduct your sales calls is horrible, I get that you want to upsell, hit your sales targets and stuff but making a customer feel uncomfortable, trying to induce fomo and not knowing when to take a no are bad sales techniques which ultimately alienate your customer even more.
I have been so frustrated after these two calls now that I will never buy VIP shaadi and you'll probably hear a very angry customer the next time you call. I will make sure to use my call screening feature next time so I can know who I will be speaking to and if it's a shaadi.com sales person I'll immediately cut the call.
After this current subscription ends I'll probably not renew with Shaadi.com anymore, you're shitty sales techniques have caused you to lose a customer. I hope you guys use these reviews for analytics and it gets stored in a CRM or somewhere and know that the reason for customer churn is how your sales people make the customers feel.

I had taken three plans as recommended one after another but no results. Consultants replaced all complaints made but of no effect to anyone. Finally deleted active profiles to hv piece of mind and for not being fooled around after paying good amount. When asked for refund of VIP services not provided they said that is not our company policy.

Very buggy. The support staff respond quickly but are trained to frustrate customers. The support are not knowledgeable.
Jay

SAGNM
Veeraj

Shaadi.con are fraudlent people they change the Premium Members (Paid Members) into non paid members most of the time 20 hours out of 24 hours daily and during that time that paid member can not communicate with others. Chat messages becomes invisible and their service becomes worthless. You may complain then 100 times but they do not care instead of they will force members to Buy VIP package 10 times more expensive than normal yearly membership. Plus most of the profiles are FAKE. Anyone wants a lawsuit against them in USA I will join .

I had the Shaadi app and I paid £98 for VIP and I asked Shaadi to refund me as I didn’t find no matches and there is so many fraudsters on there you don’t know who is real or fake. The Shaadi team just rip you off they take your money and they don’t want to repay you back. So account is closed and they greedy pigs just want take peoples money they don’t want to sort there website out with the fraidsters that’s going on so if I’m searching for people my age it shows me older men’s like what the hell why you showing old men and how are these older men’s in there 50s messaging me like weird! This shaadi app needs to be banned never get this app ever again waste of money! Luckily my bank can sort this out for me! But please people read the reviews first otherwise you can get bankrupt with this dating shitty accounts!

Everytime I create a profile it gets blocked and they don't give any reason. Provided documents and even paid for subscription. They neither gave reason nor refund money. Money minded garbage company. Either give reason for block or give back money. In name of security they are running a scam

VIP Shaadi.com is a waste of money. For nearly $600, you expect proactive, personalized matchmaking—not consultants who do the bare minimum by sending profiles without meaningful follow-up with either party.

In my experience, the service only improves temporarily when I raise concerns with Customer Service during a review. My profile consultant, Sonu Yadav, would reach out to potential matches for a couple of days, leading to actual conversations with interested people. Then the effort would drop off again, with little to no outreach or follow-up, often leaving the service inactive for extended periods.

The biggest issue is the lack of consistent effort and accountability. You're paying a premium for personalized matchmaking, but the service doesn't deliver the level of attention or initiative that justifies the cost.

With my six-month subscription nearing its end, I'd rather take matters into my own hands by selecting profiles and contacting potential matches directly. Save your money and do it yourself. Based on my experience, the VIP service simply isn't worth the price.

⭐ 1 Star – Very Disappointing and Unprofessional Service

Shaadi.com takes your money first and then starts troubling you in the name of verification. They charged me for a paid membership, but after receiving my payment, they put my profile on hold and started asking for additional documents.

Why don’t they verify profiles BEFORE accepting payment? This is completely unacceptable. Customers pay for a service, not to deal with unnecessary stress and endless verification problems after paying.

My experience has been extremely frustrating. If your profile needs verification, do it before taking people’s money. This kind of service is unprofessional and disappointing.

I want my profile activated immediately or my full refund processed. I would not recommend this service based on my experience.

Not worth it. A bunch of no good coordinators/managers who take turns every month try be your manager. No way of pausing or no customer friendly service. The girls who come here choose this as the last option. Do not water your money. I did a mistake and can't get it back

⭐☆☆☆☆ Worst Experience with Shaadi.com – Very Disappointing Service!

I am extremely disappointed with Shaadi.com. I paid ₹4,837 for their service, but my experience was not satisfactory at all. When I requested a refund, the company refused to resolve my issue.

It is very disappointing that customers are expected to pay for the service, but when they face a problem, they do not receive a satisfactory solution. Customer satisfaction should be a priority, not just collecting money.

Based on my personal experience, I would not recommend Shaadi.com to others. Think carefully before purchasing a membership, and read the refund policy thoroughly before making any payment.

Very poor customer service, disappointing experience, and no satisfactory resolution to my refund request. I expect the company to take responsibility and provide a fair resolution.

They don't stop phoning you despite you telling them to stop. I will block one number, they will call from another number and harass you late at night. Might be worth reporting to the police!

My Disappointing Experience with Shaadi.com – Paid Membership, Profile Deactivation & Unresolved Grievance

I am sharing my experience with Shaadi.com so that other users can make an informed decision before purchasing a paid membership.

I had been using my Shaadi.com profile as a free member for more than five years. During this period, Shaadi.com representatives repeatedly contacted and encouraged me to purchase a paid membership.

After being repeatedly contacted and encouraged to purchase a paid membership, I purchased Diamond Plus Membership for Rs 3,890 on 6th September, which included 300 contacts/SMS.

Immediately after i purchased the Diamond Plus Membership, One of Their VIP Consultant Mr. Mohd Yusuf contacted me by phone and email and encouraged me to purchase a additional VIP Membership, I was asked to pay approximately Rs 65,000, with a discounted offer of approximately Rs 32,500 for VIP Membership.

They are totally money minded, cheap, have no ethics. They interested in sucking more and more money in name of upgrading membership, VIP membership.

However, shortly after making the payment, my profile was deactivated/placed offline citing a verification issue, and I was subsequently asked to complete an ID verification/validation process.

In a written email they stated “we do provide privacy options for your name and date of birth on the platform. Once your details are correctly updated and the profile is activated, you can use the available privacy settings according to your preference.”

Later they start giving contradictory statements regarding this Privacy setting, They are totally money minded, cheap, have no ethics. They interested in sucking more and more money in name of upgrading membership, VIP membership.

I repeatedly request a written and specific explanation for each of the below questions, But They have no answers, they running away from my questions, as they are looters.

1. Why was I permitted and repeatedly encouraged to purchase the Diamond Plus Membership for Rs 3,890 if there was already a validation issue?

2. Why did your VIP Consultant, Mr. Yusuf Mohammad, contact me by telephone/email on, only two days after i purchase Diamond Plus Membership, and ask me to pay approximately Rs 65,000, with a discounted offer of approximately Rs 32,500, for an additional VIP Membership if my existing profile had apparently not completed validation?

3. Why was my profile deactivated/placed offline only after I had made the payment for the Diamond plus Membership?

4. If validation was necessary why was this requirement/issue not identified and communicated before accepting my payment?

5. Why were your representatives repeatedly encouraging me to purchase paid membership without first informing me of any validation issue that could affect my paid service?

As i have used Zero out of 300 Contacts /SMS, and my profile deactivated/Put offline immediately after i made payment. I request them to Refund my Payment Rs3890, but these money suckers/ looters do not want to Refund.

Please be cautious before purchasing a paid membership on Shaadi.com. They are totally money minded, unethical peoples, They themselves do not follow any rules, requirements and basic business ethics. After You make payment, they teach you rules. Overall extremely disappointing experience, customer service and grievance handling.

My purpose in sharing this post is not to make unsupported allegations, but to document my actual experience and alert other users to carefully understand shaadi.com before making a payment.

You Peoples should not loot others money without proving any service / by deactivating profiles.

Shaadi.com / People Interactive — I request a clear and substantive resolution to this matter.

Very disappointing experience with Shaadi.com. I spent money on the service but received no meaningful matches or results. Honestly, it felt like a complete waste of money. The overall experience was not worth the price, and I would not recommend it based on my experience

I purchased a platinum subscription after my premium subscription was expired and the very next day I was facing technical issues where it wouldn't show any profiles. So, I tried to uninstall the app and then reinstall it. Then I tried to reset my password It was saying that we have sent the OTP code to your email and phone number but i wasn't receiving any codes. So, I decided to reach out to support team. First they told me contact us with registered email. Which I was doing. After I sent the screen shot that I'm using the same email if I wasn't the system wouldn't say that we have to email to .... then a week later they asked me to provide them with IDs, job letter and education proof. I submitted them that. At this point two weeks are gone. Then they emailed me asking me for something else for employment proof. When I told support team member Abhay that I have provided you with job employment letter what else you want. The employment letter is a huge proof. But I don't think people working in the support team knows what they are looking at.
I WOULDN'T RECOMMEND SHAADI PLATFORM TO ANYONE.
The service has gone down hill from the last few years. I have heard very bad reputation for this platform.
This was my second time dealing with this platform and both times the service was terrible. I asked for refund because i don't have access to service so why i am getting charged. They are refusing my refund and refusing to solve issue. I wouldn't even give 1 star to there platform
Shaadi.com platform doesn't deserve to exist anymore.
I have approached CBC news channel in Canada to report the platform so people don't become victim of their scams and tricks they play with their customers.