Shades Blinds Avis 

Purchased all my blinds from Shades over the past 25 years and have always been entirely satisfied with quality, service and price

Just received a phone call on the day of installation that the blinds we had ordered a week ago are out of stock and wouldn't be coming back in, I understand stand these things happen but I would have expected to have heard before the day of installation, I had already made arrangements for someone to be at the property and now need to go look for an alternative company and start the whole process again.

What a stress free experience we have enjoyed with Shades Blinds? From arranging an appointment to the friendly, professional and efficient measuring by Josh over two large box windows with vertical blinds to two roller blinds to the quick, efficient and clean installation by John.....all within a week.....a company that we could recommend to all.
Thank you Shades Blinds

We ordered blinds from shades in APRIL. Still waiting for the final part to complete, it’s now JUNE.

They came out measured in April and fitted in April - however one of the sizes for our windows was incorrect even after measuring prior to fitting.

They then came out and fitted the right size , however it was the wrong blind. We ordered all wooden slated shutter blinds and they had fitted plastic ones that look a lot cheaper.

Then came out and said that we were correct in what we were saying??

And now 24th June they have phoned to say our scheduled appointment to fix this whole mess has been cancelled.

They haven’t once prioritised this job even though we have waited for several months. Poor customer service to be phoned on the day of the appointment to say it won’t be happening and poorer service to not take this job as priority as it has been their fault numerous times.

When fitter came for the second time i asked him that there was a small fault on last window that was fitted rectified fault straight away

Very friendly staff easy process quick delivery and excellent blinds from start to finish 1st class service.

Great fast reliable service most professional I’ve came across I have had a few companies out and Shades by far the best !

Mark was amazing. Informative,experienced and had helpful suggestions. Not pushy at all.
The fitting went very smoothly and I am very happy with my new bedroom blinds.

The service I received from shades was excellent. On the day of the appointment I was kept up to date on the time they would be arriving. Ryan called me when he was 30 minutes away to let me know he was on his way. When he arrived he was very friendly, professional and knowledgeable. I was happy with the price quoted.

Was quick to get measured up fitting was easy no mess only draw back was price a bit expensive

Excellent service. Fast to install. All sakes were professional and accurate. Price was outstanding! Highly recommended.

I had Anthony from Shades Blinds out on Tuesday 9th of June to check my blinds. They had to be returned as they were faulty. Anthony returned yesterday 16th of June to install my blinds as they had been fixed he checked them, then asked if I was happy with them which I was. He was very friendly and helpful. A would highly recommend Shades Blinds as there customer service is 1st class and there employees

Poor service rude staff waited 15 min no anwser plus payed alot money for blind keep falling apart wont be bk

Blinds supplied and fitted within a couple of weeks of first appointment. A professional friendly service. Would recommend using Shades blinds as I have used them many times due to their service and reasonable costs.

First class blinds & fitting

Shambles of a company!!
Placed an order through the East Kilbride branch .
Ordered five blinds , three of the five blinds were wrong ! One was for a patio door the blind only came halfway down the window , one of the blinds was the wrong colour and the other one was too long for the window!!

Phoned to complain and was told the mistake was human error, how can you get an order so wrong!! There was no apology from Danny who i spoke to he just said no company gives 100% quality control ! I found this astounding coming from a member of staff !

I then asked to speak to a manager and Angela called me and informed me she was a manager, at this point I asked for my complaint to be escalated to someone higher up in the company. I was then told there was no one else I could speak to . I find this hard to believe for such a big company there is no area managers or senior managers?

After speaking to Angela again I was told they would be fitting the blinds for a second time on Tuesday 9th June. They didn't turn up , oh yes they managed to get wrong as well. The answer is got for that from Angela was oh sorry I forgot to hit the save button to confirm your booking !!

At this point I asked again for my complaint to be escalated to someone higher up in the company. Angela then said there is only myself and Larry who are supervisors to deal with any complaints. In the space of five days Angela was seemingly no longer a manager but a supervisor!!

Once this company have your money their attitude and customer service is appalling. If you are looking for great customer service and a stress free experience , think about taking your custom elsewhere .

Had my complaint been taking seriously and dealt with in an appropriate manner I would never have thought about leaving this review . I can only hope this gets brought to the attention of someone higher up in the company for them to realise how customers are being treated .

Sales Rep was on time and tracking service made it easy to see when he would arrive. He was well mannered, professional. I was kept up to date by email that fitting day was on schedule.
Young man who fitted blinds was also pleasant and professional, job was completed quickly. I would highly recommend Shades, they are professional, quality of product is very good, and very reasonably priced.

Excellent service from Shades, kept me well informed each step, also supplied tracking service was really efficient. Can’t fault them. Blinds are perfect.

Have used in past and been delighted with service but this time I am disappointed! Blind hits handle of window when putting down all the time and blind installer never brought a ladder but proceed to stand on my ottoman, which I moved out the way to allow access, and broke it and never said a word but I certainly heard the thud of him falling off it!!!

Very pleased with the guy that came out to measure my windows for my day n night blinds he was so helpfull and very polite