The Shankly Hotel Avis 100

We paid almost £400 for one night for a family room (room only, no food included) and it was one of the worst hotel stays we’ve ever had.

The hotel itself feels grim and very run down. While the room was large, it was extremely dated and clearly not cleaned to a high standard. For the price they charge, the condition of the room was completely unacceptable.

Our floor was mostly occupied by hen party groups, making it incredibly noisy. To make matters worse, our room was directly underneath an events room where very loud music continued past midnight. Even after the music stopped, furniture was being dragged around above us. This kept both me and my children awake for most of the night.

When we did eventually get some sleep, we were woken again by guests shouting and screaming in the corridors. By the morning we couldn’t wait to leave. The state of the hotel corridors summed up the whole experience – leftover takeaway containers and kebabs scattered along the hallways, which was disgusting.

When I raised these issues at checkout, the manager, Chris, showed very little interest. I was told it was apparently my fault for not complaining during the night. I was also told the hotel mainly caters for stag and hen parties, which raises the obvious question: why are they charging nearly £400 for a family room if that’s the case?

If the hotel is designed for party groups, they should at the very least separate them from families trying to sleep. With multiple floors in the building, this seems like basic common sense.

This hotel is massively overpriced, poorly managed, and not suitable for families. We were not the only guests complaining in the morning, which suggests these issues are well known. The staff seemed very used to complaints and didn’t appear particularly bothered about resolving them.

Save your money and stay somewhere reliable like Premier Inn or Travelodge instead.

This place is falling apart, there is no good reason to stay at this hotel other than its central, I’ve got a video with the shower water coming out the of ceiling, the bath knobs is a screw, the vanity unit draw has no bottom, the light switches has not button, pillows are as flat as a pancake.

We went for Christmas dinner paid £140pp for adults & £100 for child’s we was a party of 16
They was serving the room from table 1-40 , we was table 36 so everyone at the top end had ate there 3 course meal as we was still waiting for ours , the service was shocking as well as the actual food
. We reached out to shankly hotel and there response was so rude basically saying because the cost of the day regardless of the service and food we will not be getting any type of refund or compensation

Temmelig slidt hotel. Mange ting på værelset var i stykker. Et vindue kunne ikke lukke ordentligt, vandhaner løse, beskidte gardiner, beskidt sengetøj. Men morgenmaden og personalet var i topklasse.

The Dj, Lee, was AMAZING definitely the highlight of me and my girls weekend.
Johno (sorry if spelt wrong) our cocktail making master class teacher, hilarious.
I can not remember all the staffs name now who helped make our weekend amazing...
But the room we was very disappointed. The windows are nailed shut, balcony door had no door handle, the temperature gage for the shower was broken... the pictures are not a representation of the room we stayed in, the price definitely does not match.... I would visit again but not to stay the room was definitely not 5*

Don’t waste your money on events here. We booked 8 tickets for the 80s rooftop party. It was raining fair enough we went inside. When the sun came out we all went on the rooftop but no music. I asked the security staff on floor 6 who referred me to the ground floor staff. I spoke to Holly on reception who said she was the duty manager for the Shankly Hotel. Who advised me all events are private and nothing to do with the hotel and there was only an email address for me to contact, nobody at all I could speak to about it. I said this is terrible customer service. Holly was rude, abrupt and clearly a training need here in customer service skills. As I walked away she said have a nice evening in a really smarmy condescending manner. To which I replied I won’t as your customer service skills are zero. Here is how to respond to a customer so you know for future use Holly, I’m sorry to hear your experience at the Shankley Hotel has not been a good one and I will send a message to the company coordinator to see if we can get the music on the terrace for you. Not a smarmy zero empathy it’s nothing to do with us. No wonder people were leaving by the dozen.

DO NOT STAY HERE!

I warn everyone thinking about booking the shankly hotel not too!
We came for my best friends hen do, paid nearly £5000.
Rooms were shabby, wallpaper falling off the walls, fixtures and fittings falling off the wall.
Last night we had a bath, filled just past the jets on the jacuzzi bath as advised on the wall, everything was fine. Got a knock on the door from reception to say there as a leak in the room below, came in with an engineer to have a look. She was very reassuring it was nothing to worry about and they just needed to check where the leak was coming from. She gave us clean towels to have a bath the next day also. We woke up on this morning to find £500 had been taken from my bank with no notification previous to this. I went down to reception crying as I couldn’t understand why they would take an additional £500. They told me they had a letter for us and it was to explain there was extensive damage to the room below because of the leak on our bath?!
We asked to view the room that was damaged and was refused, asked for photos of the damage and was refused. Was told by the receptionist NYA that it was ONLY £500. As though £500 was nothing. To us it is!
We were threatened with the police when we tried to challenge them on the issue. I’ve read reviews which I wish I did previous to this about leaking baths and leaking ceilings. DO NOT BOOK THIS HOTEL, they are all scammers!!
I’ve read the hotel owner has actually been bankrupt and the hotel is administration, sounds like they’re trying to get money any which way and means. It’s a hovel!

Windows were so unstable once you opened them they’d be hanging off the hinges! Went out and came back a few hours later and the bathroom was flooded from water leaking from the roof! Everything was soaked and the staff member who came up didn’t even seem surprised that it had happened.
Was told this has happened before, and that someone above us must be having a bath.. ? Had to move rooms 9:30 at night, and were told we weren’t supposed to be in the that room. Seems there is no communication among staff. Never again

Disgusting. Room was filth, dirty floors and walls, tap fell off the wall. No bottled water in rooms. Carpets in hall not even fitted properly and also filthy. Friendly but not very helpful reception staff. Would never stay here again.

Absolutely disgusting experience! Booked themed room well in advance ! Arrived and got a non themed room as our room had “a flood” work in fraud so asked to see “flooded room” erm what erm no erm erm. Requested a refund for difference which they said they would £138 ! This was August 28th 2024 !!!!! Now going to small claims court and adding the 32 emails !

😡 BE CAREFUL when making a party booking. Booked 1 adult, plus 6 17 year olds, received confirmation booking was accepted. Emails even on the day asking if we wanted to upgrade or check in online. Arrived 3pm on my daughters birthday, went to check in & was instantly told “we can’t check you in as there is not enough adults” followed rudely by “read our terms and conditions” They could have rejected the booking prior or emailed prior to make us aware. I was left on the street with my 17 year old crying on her birthday & and upset friends. We had no where to go and a restaurant booked for 6pm!! 😡 Worst hotel & staff who know only one sentence “it’s on our terms & conditions” !! 😡😡

Amazing Staff at the Shankly Hotel.Joe,Tom,Olivia Sue & Christine. Every member of staff who served us were Exceptional.We stayed on 15th October for one night.There were 8 group of friends having a band reunion.Everything was good our room lovely,clean & spacious.Food was delicious from start to finish.Thankyou Chef & staff who we didn't meet.All the staff were Stars that Shone throughout our stay.
We are hoping to return next year for a two night stay.
So a very big Thankyou,lovely Liverpudlians that you are.Keep up the Excellent Work.
I have read the negative reviews but this is my honest review of our experience.Thankyou.

The lobby was very inviting looked like the garden of Eden. The receptionist was very helpful. The restuarant was gorgeous. However the room was very disappointing. Very bland, beige and brown with huge girder like thing Ln the middle of the room running from the ceiling to the floor, with shabby suitcases situated in the room. I think they were going for a lost and found theme, or sub post office. The bathroom was lovely with a gorgeous bath, and American shower.

The lobby on our floor was very shabby with ill fitted carpets and fraying. The next morning we were advised of work going on in the hotel so we decided to stay out as long as we could. However after a couple of ours I had to come back because of taking ill. I knew to expect noise, but didn't realise it was right next to my room, and it was very noisy so i got up to go bk out when I saw lots of bags of cloths and bedding situated all along my hallway. The bags appeared to be
owned by immagrants leaving the hotel. I couldn't use the lift at that time as they had stacked there suitcases in the lift, so no other guests could use it.

Our group booked several rooms for a girls' trip to Liverpool and were looking forward to using the facilities. However, upon arrival, we were informed that we needed to book tables at the rooftop bar and restaurant to be seated. Despite the facility being largely empty, we were refused service for food but not for drinks. We did eventually secure tables and still refused food, the experience left us feeling frustrated. Attached are photos showing the supposedly 'occupied' tables in the restaurant, which were empty and contradict the lack of activity in the venue.

Had the best stay with group of 5 of us ,we was all gobsmacked when we opened the door to our room how beautiful was we all looked at each other and thought they had made a mistake only stayed for one night but none of us wanted to leave

Booked 2 large bedrooms. 10 people stayed 1 room got a breakfast the other didn’t. However email stated with breakfast. Complained also at reception no help other than pay another £17.50 each. Hell no.
Booked the rooftop terrace before our evening out sat for over 1/2hr before anyone came out to us then another 15 before we got a drink. Service was so slow even went in to order to be told they would come to us. Every time they arrived outside the people who were up there all cheered. Very poor organisation.
The room was nice but did smell a little stale bad drain smell.
For anyone staying in the future Wetherspoon is. 6 min walk don’t waste your money.

BATHROOM SINK WAS COMING OFF WALL FRAME AROUND DOOR IN BATHROOM THERE WAS TIMER COMING OUT THE SIDE .STAFF ARE EXCELLENT AND SO WELCOMING

Avoid at all costs! Unless you want an appalling service!
Would never return back to this hotel!

We attended the Shankly Hotel on Saturday 25th May 2024 for our friends Hen Do, as you can appreciate a very special occasion. We were all so excited going to the Shankly Hotel to celebrate, however our mood soon changed. We Sat down at 3.30pm for our supposedly “90 minutes of bottomless drinks” our first drink arrived an 1hr after ordering despite asking the waiter several times when our drinks will arrive. Give the waiter his due he was very apologetic ‘stating it was staff doing bar service’. First drinks finally arrived the second round of drinks took 30 mins to arrive. At this point we asked to speak to the manager, she came across I only wish I got her name as her customer service was disgraceful. The manager did extend our time (whoop whoop) as we only received 3 drinks in 2 hours.
That’s the drinks now on to the afternoon tea.
There were 23 in our party to say the afternoon tea was appalling is too good a comment, rubbish sandwiches, 3 cakes and 2 scones!!!!! There was not enough to go round our party 2 women did not eat. Every single one of us complained it was a disgrace. Again, we spoke to the manager due to lack of food who basically shrugged and stated we have had our paid allocation, this manager would not know customer service if it walked up and smacked them in the face not bothered as we had paid upfront, something I advise anybody wishing to book here not to do. Would the 23 women who attended the Shankly Hotel for bottomless brunch ever go back, 100% not!!!!
Does your hotel need staff training on customer service 100% YES.
Think twice about booking here there are better and less expensive venues across Liverpool offering a fantastic bottomless brunch service.

We booked as a family as 4. We had room 503. Which had two kingsizebeds and 1 single. Lovely spacious room, with lots of coffee and tea. The fridge was a bit noisy. We switched it off before we went to bed. The bath was massive with a really good shower. The location was was brilliant. We parked in the carpark below the hotel. We didn't eat there,so can't comment on the food. We will definitely stay again in the summer. The reception staff were very helpful and friendly.