Sharecare Avis 

This company is a joke. I tried for weeks to get copies of my MRI and xrays only to get reports (that are not helpful) instead of the actual disk. I was told that a disc would be mailed to me but after waiting weeks nothing arrived. If your medical office is considering outsourcing to this company, just don't.

Total incompetence. Disorganized roadblock between patients and their medical records.

My orthopedic surgeon’s office, North Texas Orthopedic and Spine, outsourced their records to Sharecare, and it has been an absolute nightmare. I requested my records days ago for a time-sensitive appointment with my surgeon, and Sharecare assured me they would be ready. They lied.Their customer service team leaves you on endless holds. Their managers have zero answers, and nobody can seemingly contact the black hole they call their "processing department." They are absolute buffoons. You are dealing with real people's health, surgeries, and lives, yet you treat medical data like a game. It is beyond comprehension why any reputable practice like North Texas Orthopedic and Spine would choose to do business with a company that operates like a complete scam. Avoid at all costs.

This company is absolutely ridiculous, take so long to fill your papers after you pay them they take more than 20 days for just fill 6 lines I don't know why doctors make us to filled with this unless company. Just get your money doesn't care about more

My surgeon and his medical office are stellar. Why they are doing business with ShareCare is beyond my comprehension. $56 to facilitate "faxing" my FMLA paperwork for surgery and they can't even do that. I have enough to worry about.

This "company" is an absolute scam. I can not get my xrays and I get no response from them. This "Adewale Olalere" character refuses to respond to emails, their chat doesnt work and there is no phone number for these clowns.
Absolute garbage. I am not proceeding with a back surgery with Vero Beach Orthopedics simply because they choose to associate with these morons. The fact that any doctor would use this scam is all I need to know about that doctor.

Why do you still have this bs if an app on the website to keep us from getting our medical records im tired of trying to get access to my very own records

If possible I would give this company rocks instead of one star. I needed copies of my medical records from my ortho doctor for an upcoming procedure at a local hospital. After three calls and no return calls, I drove the forty miles to my doctor’s office to request help. I was given a form that I filled out in the doctors office. Watched the lady send the form to Sharecare. I was informed I have the records with 10 workings. After delaying my procedures , 19 working days later the records arrive. This company is just an another medical industry theive!!! Piggy backing on medical companies to provide a service that is not needed with today’s computer capabilities. Companies like this should be outlawed. There’s nothing about Care in this business and the only Sharing is your money to their pockets.

I have had an extremely frustrating experience with Sharecare while trying to get short-term disability paperwork corrected before surgery.

For the past three weeks, my Attending Physician Statement has contained incorrect information, including an inaccurate return-to-work date and work restrictions that do not reflect my actual job duties. I have called multiple times and have physically gone to my physician’s office to explain exactly what needs to be corrected.

Despite repeated follow-up, no one at Sharecare has been able to tell me whether they have the updated information needed to revise my forms or when the corrected paperwork will be submitted. I continue to get vague responses with no clear status update, timeline, or confirmation.

This has created unnecessary stress immediately before a scheduled surgery. Disability paperwork is time-sensitive and directly affects a patient’s income, employment, and benefits. A company handling FMLA and short-term disability forms should be able to provide accurate information and basic status updates.

I’m especially disappointed that my physician’s office relies on this process without more visibility or accountability for patients when errors occur. Patients should not have to repeatedly chase corrections on critical medical leave paperwork with no clear answers.

My experience has been delays, lack of communication, and no ownership of resolving errors on forms that have significant consequences.

Words that come to mind... FRAUD and EXTORTION! This system clearly is broken. Preventing recipients from being able to get back to work because they can't get their processing done. It is time for a class action lawsuit. Literally holding up the ability to go back to work, that they clearly know they have control over, and have done NOTHING to fix, while demanding more payments at $20 per page that they can't manage to get processed... is the true definition of extortion.

Awful, awful awful.
A complete waste of time and I have spent over an hour jumping through their hoops and still no records sent!

This company is awful. Nextcare started using them to request records. All I needed was a specific vaccine record. They didn’t send it to me, they sent me the only other vaccine record from that location… And then I told them I needed the correct record. They never responded. Three weeks later I reached out again. Still never got the correct record. And then I received an invoice for six dollars without anyone saying that there was any kind of charge prior to sending the request. This is crazy.

Made numerous requests and still no records.
Got emails saying they were processed and mailed which was a lie.
Contacted them and got no response.
If you need medical records you won't have much luck from this incompetent company.

Called trying to get more information on a transfer release that I requested several weeks back.

The rep was very rude after we discovered that my name was spelled incorrectly on their end (not on any of the authorization docs I provided them with) and was adamant that it couldn't be an issue for the other office not having gotten the records yet.

She did provide a USPS tracking but told me I could look into it or contact them. She was not willing to support that, I had to ask her several times to stop being rude. I was very calm, just trying to figure out what could have happened to my nearly 100 page of private medical records that were shipped.

Really expected someone to be a bit more understanding -- I've never had to ask a rep to not speak to me rudely before, from any company. Really unimpressed.

As this is my first encounter with Sharecare and being in health care for the last 20 + yrs .Your customer service is POOR. They don't answer questions when asked by clients and whrn asked a question they get quiet on the phone like the line is dead. No one should have to call any business 3 times for service that you are paying to be completed. Your customer service needs classes in customer service .

I will be speaking to my Physcian about your service also .This is not how you treat patients nor is it how you treat paying customers. Again POOR Customer service. If you have any questions my # is 214 -730-6481.

I was directed to Sharecare to complete my FMLA and short-term disability paperwork. I completed the entire submission process, paid the $26 fee, and received an email confirming that my submission had been successfully completed.
Later, instead of contacting me by phone or email (which they had no problem using to collect payment), Sharecare mailed me a letter stating that my submission was incomplete because I had not provided my employer’s physical address. This information was never requested anywhere during the submission process.
When I attempted to resubmit my documents, it was again clear that the system never asked for this information, yet I was prompted to pay the $26 fee a second time. All required information my company needed had already been included in the documentation I originally submitted.
I ultimately contacted my physician’s office directly, and they completed the exact same FMLA and short-term disability paperwork in approximately seven minutes- without my company's physical address.
Because of Sharecare’s unclear process and failure to request necessary information upfront, my paperwork was delayed and resulted in a $3,200 loss in wages during my recovery. Paying $26 for what amounted to a seven-minute task and an inefficient process that caused significant financial harm was extremely frustrating and a complete waste of time and money.

They will say they attempted to reach out for a resolution when they have not.

Shareware DO NOT care and they WILL NOT share your own personal medical records that you are entitled to as a patient. I, as well as the medical facility, has requested records for over a year. We completed the authorization forms more than once so these records could be submitted to the appropriate facility. They DO NOT respond. The last communication I had with Sharecare, last week, was via chat. I threatened seeking an attorney. The woman seemed interested in helping at that point. Once I began uploading screenshots of documents verifying authorizations had been sent, she immediately dropped the chat Who are these CARELESS people?

I am really unclear why medical offices use this service. Hire me, I will do a better job and not charge as much.

-Sharecare is consistently unable to locate a record.
-Sharecare turnaround time delays care, sort of detrimental to patients with critical illnesses.
-Sharecare will mail records 70% of the time despite request for fax or electronic receipt. Records are often sent to the wrong clinic if they mail it. Information is not always complete
-Sharecare does not seem to actually know Hippa.
-Sharecare staff has the unfortunate task of following scripts that have proven unhelpful.
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If this could be a zero it would - I have called 6 times to attempt to get me medical records, resubmitted forms 3 times and still have yet to have all my medical history transferred to my new care. They keep saying previous history is hospital visits, which when I corrected they seem to forget everytime I call this is the case. Then when I submit a changed form based on what they say, their 'processing team' still says it is insufficient after filling out the form in tandem while being on the phone with a support staff member. This has been over 80 days to receive my medical records, I have filed a complaint with U.S. Department of Health and Human Services, Office for Civil Rights.

This is an absolutely worst company. I am currently on hold for my 7th phone call as I write this review.

You are a joke I had to wait for you to submit an invoice 3-5 business day. Haven't even filled out my paper work and say you have another 5-7 days to file the paper work. I asked for a supervisor and left me on hold for over 10 minutes and counting. This program needs to be improved or shut down. Your organization is a mess. Now I just go notice to file my paperwork it is $75 to fill out my leave packet when it states on the paper work that Orthepedic Center of the Rockies in For Collins Colorado gave me I had to pay a one time fee of $25 for all my paper work to be filled out. OCR and any company needs to drop this scam artists of a company.

Wish I can give a zero. Since when do doctors not give you your records. Complete cluster ;()$&