Shesbirdie Avis 

As numerous others have written, I too purchased a Birdie+, downloaded and app, paid a subscription only to find that I could not get the app to stay connected. When out and about, one does not have constant wifi, so this device will not send messages to your contacts and all the other things you think you'll get. I paid for a subscription for about 4 months, though I tried to cancel right away. Also the subscription today says about $5 monthly, so i don't know why I paid about double. I decided that I'd still use it as just a loud alarm and hung it on the strap of my purse. The last 2 years, I've walked around, sometimes at night, overseas, alone, thinking that at least I have an alarm. Guess what? I never tested it. The pin in mine won't release. I just decided to test it, as I leave for Europe again tomorrow and I thought I better change the batteries. I don't recall ever testing it. Imagine my surprise when I yanked and yanked and the pin would not release. I'm so disappointed by this, as I was counting on having an alarm as I travel through countries that don't allow pepper spray.

Don’t waste your money. I purchased mine last year with a subscription thinking it’s a great idea/concept for a woman to have a personal alarm. Mind you I downloaded the app and connected, but realized recently that for an entire year, I wasn’t connected. I thought you will always be connected - no, the trick is you’re supposed to have the app open at all times and connected to WiFi. So I’m strutting around the streets doing this and that going here and there with this device, and I was disconnected. Any who, fast forward to October 2024 when my subscription renewed and according to the app, my battery was low. I sent the customer service an email (no phone number) and they told me what type of battery to purchase and where and also included a link to a YouTube video to show me how to change the battery. I purchased the battery from Amazon and it arrived on Saturday. Sunday I opened the email with the video/link to YouTube to change the battery - guess what? The device in the video doesn’t match what I have. So I emailed customer service and they said someone would get back to me. 25-hours later, no on did so I asked for a refund and to cancel my subscription. Why have different models of the device and be a one-trick pony - meaning you only have an instructional video for one device, even though you sell different devices, and no one knows how to change the battery.

I bought the Birdie+ because of the live support and location sharing features. I open the app on my phone then make sure the Birdie is connected. Then I go about my day biking in the woods. I kept sending location notices to my contacts but when I got back home I was told that noone received my notifications. When I went to the app it said my birdie was disconnected. Additionally this happened everytime I've left the house. I reached out to support which is only through email. I get responses in 5-7 days. They don't provide any real support just that I need internet service for it to work. How is it possible to have internet service in the woods or walking at the park? I have cell/data service but they said I need internet service at all times. Reaching out to them is exhausting and I bought 3 of these things and they are useless. Now I have to try and see if I can my money back for the subscriptions. I also purchased these devices through the company website rather than Amazon because I was expecting to get better service and support if there were any issues. I keep asking to speak with someone live but they don't give me that option. The AI autoresponder email is not helpful either. It even gives you links to articles that are supposed to help but the links don't work.

The app has hot functioned in months, which makes it useless. The customer service is awful. I'm paying for a subscription for a service that isn't functioning. It's a shame, because the concept of having a lifeline is wonderful, but if they know their service does not work and they continue to sell subscriptions they are actually putting women at risk.

I liked the idea of the device but the advanced model doesn’t have the flashing light which seems important to locate someone in trouble. The real issue is the subscription. It took a long time to be able to use the app (necessary for security features) when I got a new phone. Then cancelling the subscription was a nightmare. No one would respond to emails. Good luck figuring out how to contact customer service in the app. I finally got someone to respond to the online chat after opening and closing it a few times. This is just a company using scare tactics and I worry they aren’t dependable enough when it matters. Get the basic model or one of the many cheaper alternatives elsewhere.

I bought 3. One for myself and the others as gifts. Got them all set up. The problem is their app continually shuts down. So the thing is nothing but a noise maker. You go to the website and a chat box pops up you try to start a chat and they tell you to email them. Then it shows they are closing in 10 mins. How are they closing if it's a 24 hour service. There is no customer service phone number to call. Ali and Amy Ferber should be ashamed. If you were in a bad situation you'd be in trouble cause this thing is worthless!

I bought this product for my granddaughter because she was taking a trip out of the country and I thought this would be good and easy enough for her to carry on her crossover bag. My daughter and granddaughter worked on it for about an hour they finely got it signed up and working. She was suppose to get the first month free. After owing it for 30 days my daughter was charged a dollar amount that didn't match up to anything. At the same time I was charged for 2 months of the subscription. My daughter could not get a hold of anyone so she just canceled what she had at her end. I contacted Birdie and they requested all of my receipts. I sent all of them and told them I did not set up the app or any of the contact for this Birdie. That was 3 weeks ago. I have heard nothing back from them. Lucky I bought it thru Paypal and explained my situation to them and they reimbursed the 2 auto payments that I did not sign up for and blocked them from my account. I don't know where all the good reviews are coming from because I couldn't get anyone to talk to me about this situation. I would not recommend this product to anyone.

Device did not work out of the box. Activating the alarm does not work. No response when asking for refund or exchange on email or instagram DM. When I posted under an instagram post asking for advice they reported my account. Cheap rubbish. Obviously a scam company.

Where do I begin? The device simply does not work. They advertise that with a push of a button, a safety call can be activated. I spent no less than an hour testing this. What they said is simply not true. The only way the safety call can be activated is if you follow this 5-step process: 1) turn on/activate your phone 2) put in your phone pin, 3) activate the birdie app on your phone, 4) go back to your birdie device to push that button, 5) then a call can be activated. They will tell you that as long as the app is active in the background, the call will go through. I have tested this many times, and this is a lie. If I have to go through all these steps in emergency situations, I may as well just call 911 or a friend. Why would I need a device? Their customer support is no help. Despite me asking for a return of their defective device multiple times, they still have not responded. Worst company ever. They do not support women safety. Don't be fooled. It's a scam.

Bait and switch scam beware!

When I got my devices and one for a friend the ad said there was a deal to get your subscription free for a year. I have the receipt for 2 annual subscriptions for the year- cost 0.

Imagine my surprise when they charged me for an annual subscription for a year 30 days later. Talked to 3 diff reps who said I agreed to the 30 day trial- I have the receipts that say otherwise. Oh and guess what they don’t do refunds on subscriptions.

Ironic that a company supposed to be helping women be safe from predators is one itself.

My mom gave this to me for an international travel. Though cute and TSA-approved, it is a faulty design. I pulled it out of the box while packing for my trip, and the tool was activated. In shock that it was activated so quickly, I had trouble putting the tool back together. Beyond giving me a terrible migraine, I’m even more frustrated that my mom and partner did not hear the birdie sound itself but me yelling for help. Absolutely terrible gift.