Terrible company despite saying you get a full refund that doesn’t happen. This machine is dangerous I have fibromyalgia and the suction left me bruised and couldn’t get it from my leg. Complaining t... Voir plus
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Lisez les avis des autres
I tried the collagen masks for the first time and honestly, my skin felt amazing right after using them, so soft, hydrated, and glowy! I’ve already subscribed to keep them coming because I can’t wait... Voir plus
L'entreprise a répondu
I recently purchased my she vitality massager through Instagram, it took a little bit longer to come than i had hoped for but after seeing the reviews I ease really keen to try it… I’ve been us... Voir plus
L'entreprise a répondu
Awful, blandest of e mails promising to deliver my order which had apparently been 'lost in transit' refused refund at that point .7 days to deliver something now but I'm not holding out much hope. I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Say Goodbye to Cellulite for Good. She Vitality are on a mission to help women worldwide say good bye to cellulite, increase your confidence and become the best version of yourself. Shop our Anti-cellulite Massager and our other products and kick start your journey now.
Coordonnées de contact
Australie
- shevitalityshop.com
2,6
Bas
91 avis
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Be very careful and don't trust this…
Be very careful and don't trust this company, they may be a scam!
I had a confirm order on February 7, and they were very quick to charge my card, but never noticed me that they were back ordered and that there was not enough stock to deliver. Anyway, i decided to give them the benefit of the doubt, and wait until they have enough stock for shipping. last week i saw my package was finally for delivery, and it turns out, i went to track my package and it was marked as delivered when I never received the package.
19 mars 2026
Avis spontané
It does what it says it should.
At first using it was extremely painful to use and I was bruised. I persevered and each time it got easier, with little to no bruising now. The results are great, it works so well. I would recommend but be prepared for pain and bruising. As they say no pain no gain 💯
19 mars 2026
Avis spontané
Avoid this company at all costs
Terrible company despite saying you get a full refund that doesn’t happen. This machine is dangerous I have fibromyalgia and the suction left me bruised and couldn’t get it from my leg.
Complaining to them is like a chocolate tea pot on a radiator, telling me to return it it’s costly as needs to go to china etc weeks later still no refund and have filed a claim with shopify ordered December came January and still no refund
12 janvier 2026
Avis spontané
I’m extremely disappointed with both…
I’m extremely disappointed with both the product quality and the customer service from She Vitality.
The product stopped working after only two uses, which is completely unacceptable. When I contacted customer service, I was told they couldn’t replace it because more than 30 days had passed — even though I explained that I hadn’t started using it until months later. The product was clearly faulty, not worn out or misused.
A company that truly stands behind its products would show some flexibility and fairness in cases like this. Instead, I was met with rigid policies and zero accountability for selling a defective item.
Very poor experience overall. I would not recommend this brand based on their lack of support and unwillingness to resolve legitimate product issues.
10 février 2026
Avis spontané
It’s a scam don’t waste your money item…
It’s a scam don’t waste your money item ordered middle of December and has been “out for delivery “ according to the tracker since 7th Jan several emails sent no response
30 janvier 2026
Avis spontané
Réponse : Shevitalityshop
Hi Douglas,
We sincerely apologize for the delay and the frustration this has caused.
Due to the Christmas and holiday shipping surge, some UK orders experienced longer-than-usual transit times. We only received your first email a few hours ago, which is why there was no earlier response. The latest tracking now shows your order is out for delivery.
Please email us at info@shevitalityshop.com
so we can assist you right away and make sure this is resolved for you.
— SheVitality Support Team
Useful and a girly must have
The product took a while to arrive but it did arrive and while am still in the early stages of using it so far i can say its a decent product with consistency u will definitely see results, its easy to handle and use just would increase the heat settings on it more so we can feel the warmth.
22 janvier 2026
Avis spontané
Réponse : Shevitalityshop
Thank you so much for your honest feedback, Rochelle 💕
We’re really glad to hear you’re finding the product easy to use and are already seeing its potential with consistency. Your note about the heat settings is very helpful, and we’ll be sharing it with our product team as we continue to improve. Thanks again for giving it a try and for taking the time to leave a thoughtful review!
Arrived today
13 janvier 2026
Avis spontané
Réponse : Shevitalityshop
Thank you for the update, Vanessa 💕
We’re happy to hear your order arrived today! We hope you enjoy using it, and we’d love to hear your thoughts once you’ve had a chance to try it.
No Charger, but excellent device
Unfortunately I didn't receive the charger in my package, however after using the device, I was really happy with the results until the device died and even after trying to charge it myself, the suction was just not the same. Fortunately, they will be replacing the device for me, so there after sales service is excellent and email follow up are great. Well done and I hope to receive my new device really soon.
12 janvier 2026
Avis spontané
Réponse : Shevitalityshop
Thank you so much for taking the time to share your experience.
We truly appreciate your honest feedback.
We’re sorry again about the missing charger, but we’re very happy to hear that you loved the results from the device and that our after-sales support was able to assist you quickly.
Your kind words about our customer service and follow-up mean a lot to our team. We hope your replacement arrives very soon and that you continue to enjoy great results.
Thank you for choosing us! 💛
AVOID THIS COMPANY
I order the cellulite massager on 20 december. Delivery was stated as 26 December. It is now 4 January. 16 days since I paid and it seems the parcel has only now been despatched.
I live on a 10 month caravan park and the park closed on 2 January 2026. None of my regular neighbours are on the park and we cannot return until 1st March. I am currently living and working in a different county. WHEN/IF my purchase is ever delivered, it will just be dumped because no one remains on site to take it in.
This is sheVitality's fault. Their customer service is ATROCIOUS. They keep trying to placate me. This is their fault and I want my money back. They refuse or just blatantly ignore the fact that I will never get the item I ordered on 20 December. If I had known that it was coming frim CHINA, I would never have ordered it. Before it was finally despatched, I said okay, amend the address and send it to where I am currently living but they could not even get that right.
Please, for your own sanity, DO NOT ORDER FROM THIS COMPANY. DO NOT WASTE YOUR HARD EARNED MONEY.
20 décembre 2025
Avis spontané
Réponse : Shevitalityshop
Hi Jane,
We understand how upsetting this situation has been, and we’re really sorry for the frustration it’s caused.
We did see your message earlier, but to make sure nothing is missed and that the right team can step in, could you please email us again at shevitality@gmail.com
with your order number and current address details? This will allow us to review everything carefully and find a solution together.
We truly want to help resolve this for you and appreciate your patience while we work through it.
— SheVitality Support Team
I placed an order on October 27,2025…
I placed an order on October 27,2025 and it is now middle of December and have not received! I have sent several emails and no response my order number 1027 for $59.99. I am beyond frustrated and would like a full refund since I can not get my order!
27 octobre 2025
Avis spontané
Réponse : Shevitalityshop
Hi Lisa,
I’m so sorry for the delay and the frustration this has caused — I completely understand how upsetting that is. To help resolve this as quickly as possible, could you please contact us directly at shevitality@gmail.com.
This will allow our team to look up your order (#1027) right away and process a refund or provide an update.
Thank you for your patience, and we’ll make sure this is taken care of promptly.
FAIL IN ORDER
FAIL IN ORDER
I ordered a product from the website, it never arrived, and I have been writing emails to support and customer service for about 5 months now, and I have not received a proper response or action about my product.
3 décembre 2025
Avis spontané
Réponse : Shevitalityshop
Hi there,
We’re truly sorry to read about your experience — this is definitely not the level of service we aim to provide. We want to reassure you that this message has come directly from our internal team, and we take your case very seriously.
We have searched our system, and to properly investigate what happened with your order, we kindly ask you to email us again at shevitality@gmail.com
with:
Your full name
The email used to place the order
Your order number
Once we receive these details, we will review your case urgently and make sure you receive a proper resolution right away — whether that means resending your product or arranging a refund if the order was lost in transit.
Thank you for your patience, and we sincerely apologize for the inconvenience caused.
Scam artist
You are scam artists my wife purchase machine and oils never received it always the same email and no straight answers you wil have to answer one day to steel from people have a great day scamers no 7 to 10 work days maybe 7 to 10 yaes
1 novembre 2025
Avis spontané
Réponse : Shevitalityshop
Hi there,
We’re truly sorry to hear about this experience — this definitely isn’t what we want for any of our customers. We would never ignore or mislead anyone, and we want to urgently sort this out for you and your wife.
To help us investigate your order immediately, could you please send us an email at shevitality@gmail.com
with the name and email used to place the order? Our team will check the tracking, confirm the shipping status, and make sure you receive exactly what you paid for.
Thank you for giving us the chance to fix this — we’re here to help and resolve this as quickly as possible.
Shevitality Customer Service
I got a Shevitality message a few months ago and now it has stopped working. I looked through all my information and saw that I had a Lifetime Warranty. I was so happy. I reached out to them and after submitting required information my new massager is on its way to me. I appreciate the good customer service because I really do like the product. Joe Taylor was a big help.
28 novembre 2025
Avis spontané
Réponse : Shevitalityshop
Hi Heidi,
Thank you so much for your wonderful feedback! We’re really happy to hear that your warranty process went smoothly and that your replacement massager is already on the way. We truly appreciate your trust in SheVitality and we’re glad Joe could assist you so well.
If you ever need anything else, we’re always here to help. Enjoy your new massager! 💛
Order did not arrive!
I ordered the cellulite device and conductor gel but unfortunately my order never arrived! I must have emailed a dozen times over a few months and after a slow response someone would reply to say it was an issue with shipping and I would receive my order soon but after 8 months I’ve given up. Please be careful not to waste your money like I did! Shame because I was really excited to give this a go.
1 mai 2025
Avis spontané
Réponse : Shevitalityshop
Hi Leanne,
We’re truly sorry to hear about this experience — waiting this long and not receiving your order is absolutely unacceptable, and we want to fix this for you immediately.
This situation clearly shouldn’t have happened, and we understand your frustration. So we can investigate your order urgently and resolve it once and for all, could you please email us at shevitality@gmail.com
with your order number and the email used at checkout?
Our team will prioritize your case and make sure you receive a proper solution right away.
Thank you for bringing this to our attention — we’re here to make it right.
Réponse : Shevitalityshop
Hi Jalil,
Thank you so much for your kind review! We’re really glad to hear you’re happy with the product. If you ever need any help or have questions, we’re always here for you. 💛
I used the SheVitality Collagen mask…
I used the SheVitality Collagen mask and was a little skeptical at first.
However, I was pleasantly surprising.
My skin felt smoother—even though that wasn’t one of the listed benefits—and it definitely had the glow I was hoping for.
It was easy to use, and I’m looking forward to trying another one.
25 novembre 2025
Avis spontané
Réponse : Shevitalityshop
Hi Claudie,
Thank you for sharing your experience! We’re so happy to hear the SheVitality Collagen Mask gave your skin the glow you were hoping for. It means a lot to know you enjoyed using it, and we can’t wait for you to try your next one. 💛✨
If you ever need anything at all, we’re here to help!
Really helped my skin
Shipping was really fast. My skin never felt smother. 10/10 recommend. Just reordered for Christmas presents.
19 novembre 2025
Avis spontané
Réponse : Shevitalityshop
Thank you so much, Olivia!
We’re so happy to hear that your skin feels smoother that’s exactly what we love to hear! And we’re thrilled the shipping was fast for you too.
It means a lot that you’d recommend us and even reordered for Christmas gifts. That’s the best compliment we could receive. 🎁💛
Thank you again for your trust and for choosing us!
I have read all the reviews before I…
I have read all the reviews aft I paid I am worried as my item was on its way days ago with no update and I have emailed with no response
People are paying a lot of money trusting, I expect an update on my order but tracking hasn’t changed
I am not happy with the service and hope I receive my product after reading all these shocking reviews
This company shouldn’t get away with treating customers this way
If I don’t receive my product by the end of the week or at least an update I will be taking this further!
16 novembre 2025
Avis spontané
Réponse : Shevitalityshop
Hi there,
Thank you for sharing your concerns, and we’re truly sorry for the stress this has caused you. We completely understand how frustrating it feels when you’re waiting for an update and things don’t seem to be moving as expected.
Please rest assured — your order is on the way, and delays in tracking updates can sometimes occur while the package is transitioning between carriers. We want to make sure you receive your item safely and as quickly as possible.
We take your feedback seriously, and we’re here to help you personally.
👉 Please email us at shevitality@gmail.com
with your order number so we can check your shipment directly and provide you with an immediate update.
We appreciate your patience, and we promise to make this right for you.
Warm regards,
SheVitality Support Team
Brought the massager and cellulite masks for wife …
Brought the massager and cellulite eye masks as a gift for my wife, she loved them and doesn’t stop raving about them . Only bad thing is she wants more masks ! Quick shipping, notified and good quality products. Impressed and she’s told all her friends about it
2 novembre 2025
Avis spontané
Réponse : Shevitalityshop
Thank you so much, Steven!
We're thrilled to hear that your wife loved the massager and the eye masks — that absolutely makes our day! Knowing she’s enjoying them and even sharing her experience with friends means the world to us.
We’re also happy the shipping and quality met your expectations. And don’t worry — we’ll always be here when she’s ready for more masks! 😊
Thank you again for your support and for choosing us! 💛
Absolutely loved these masks
Absolutely loved these masks! As a busy mum of 3, finding time for self-care is a real challenge - but these make it so easy.
They don’t slip, they don’t slide, and you can wear them while doing chores or when you finally get five minutes to chill with your favourite Netflix series.
Because self-care shouldn’t have to wait until the kids are asleep
12 novembre 2025
Avis spontané
Réponse : Shevitalityshop
Thank you so much, Abby! 💛
We’re so happy to hear that you absolutely loved the masks! As a busy mum of three, you deserve every little moment of self-care, and it means the world to us that our masks make that easier for you.
We designed them exactly for this — no slipping, no sliding, and perfect for multitasking while still getting that little moment of calm. Whether you're doing chores or catching up on Netflix, we’re glad they fit right into your routine.
You’re doing an amazing job, and your self-care shouldn’t have to wait.
Thank you again for sharing your experience and for choosing us! 🌸💛
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