Callawaygolf Avis 71

I would not recommend to buy anything from Callaway.com. I put an order in for set of Callaway big Bertha in July 2nd 2021 directly on Callaway.com. The site said it will take 1 to 2 weeks to be delivered. It has been almost three months it has not been delivered. Callaway has changed delivery time three times so far now the site say it will be in November before it’s delivered. The funny things is the charged my credit card right after I put the order in most company will charge right before delivery but Callaway doesn’t. The customer service is one of the worst. So far they have promised me Three times a date and so far it hasn’t happened.

Customer Service at both Callaway preowned and new is horrible to non existent. Nine months ago I purchased three clubs from Callaway preowned 5 days ago my 5 wood shaft broke in the driving range. I called about the warranty and how to ship it back (need a box for the return). I was told it would take 2 weeks to replace the club, I play 2-3 times a week (Fri-Sun). I decided to buy a new club to get it by the weekend. They agreed to refund me for the club once they receive it. Since I need a box I’m waiting for the new club to arrive this week. I immediately orders the club (website said I would get two day shipping for any purchase over $200) . Well it’s five days later and I haven’t received a club, in fact, my order status moved to Backordered which is infuriated since the exact same club is available at several local stores in the area. I’ve called and left messages and sent order feedback, zero response. They did charge my credit card for the club 5 days ago. I DO NOT RECOMMEND either Callaway golf website…it’s sad, I think I will be moving to another brand going forward and will tell my story to everyone I golf with. A little customer service would go a long way.

Hi,

I would 100% not recommend ordering anything from Callaway!

I ordered a set of Callaway Apex Iorns back in May and I am still waiting for them. I understand things take time but I have been unable to get any form of update. I was told 6 weeks from the day I placed my order which was fine but since then nothing which is unacceptable. I work for a BMW Retailer and if I was to treat my customers how Callaway have treated me I wouldn’t have a job!

I have sold my Callaway XR irons on the basis I received my new clubs in the 6 weeks quoted. I have not been able to play golf as I now have no Irons. Paying for a golf membership that I cannot use is also adding to my anger regarding this poor service!

I have been giving a set of Taylormade irons to use by Discount Golf due to the shocking service I have received. However I cannot hit these clubs at all which is a big problem. My golf feels like it’s going backwards and I will not be using these clubs. I played 1 round and it was awful which also made me angry as I have spent a lot of money for my new clubs.

So the question is what is going to be done to sort out this complete shambles??

I hope to hear from someone regarding this shocking experience ASAP but I am not holding my breath!!

Kind regards,

Scott Warman

I would just like to thank Sean at Callaway Golf Europe for the exceptional service I received from him in dealing with a query. Your willingness to be honest and helpful has restored my faith in Callaway.

I like the consistent quality that comes with this brand. The driver feels nice in my hand and I am able to grip it firmly without my hand slipping. I am in love with their products. Their golf clubs last very well and have a good design to them. I even have their golf bag and balls to accessorize with the clubs. The products are more costly than other brands, but you get what you pay for. I would like to see more sales on these items. I feel proud carrying this brand. This brand is very easy to use. The clubs do what they are supposed to do. I love my putter the best. I feel like I am in complete control of the ball when using it

The chrome on the shafts of my 18 month old Callaway Rouge irons started to bubble, peel and then rust appeared. Sent back to Callaway who did not quibble and replaced the shafts FOC. Really pleased as the clubs are the best irons I have ever had.

Prior to lockdown I spent approx £700 on a new Callaway Mavrik Driver and Fairway wood. Big investment in what I believed were quality products. Alas after just the first use I noticed deep scratches to the head of the driver. I accept clubs are to be used but would also expect to withstand reasonable wear and tear. Contacted Callaway who asked I return via the retailer which I did. Have just got club back after lockdown and Callaway refuse to do anything saying 'no fault'. Very very poor service indeed. Bitterly disappointed with the reaction by Callaway. Certainly will not be purchasing this brand again. Will likely stick to Titleist as I have their irons and they have been brilliant and still look good after over 2 years of use

Bought shoes from a Callaway retailer and received exceptional service from Sean Campbell at Callaway Europe HQ when I had a small query.
Cannot speak too highly of the attention received.

If you do like golf like mr. Donald Trump you are really in the right space for that matter anyway. Everything should be done in a very correct way so all will be working fine anyway for the time being. Why else it's really needs to be done there ?

The most amazing customer service you will find in a company ... well trained staff to fitting to finding the best products for the best golf product in the world....Team Callaway for life....go Phil