Western Power Steering Avis 

Refurb service A6 C7

Everything from first phone call was open and honest, fully explaining the process.
The shipping box was dispatched to the garage who had my car same day (Monday) and arrived following day. Boxed up Rack was picked up Wednesday and arrived at Western Power Steering Thursday.
Refurbed rack was sent back to garage Monday, arriving Tuesday.
Mechanic fitted and calibrated Wednesday and car was ready to be picked up Thursday.

Feedback from my mechanic was that the rack was as good as new, he checked the serial number to make sure it was actually my rack. He was very impressed at the service and will use them again for other customers.

Thanks Western for your performance and communication throughout this refurb service!!

Possibly the worst experience I’ve ever had whilst buying something of the internet, told repeatedly that the steering rack was leaving TODAY but wasn’t, to eventually be told after over a week late that it was finally on it’s way, then returning the old rack turned out to be just as difficult. I only hope I never have to use you again, which is a shame as the part received worked fine

Overall however, the service and value for money, was good especially when compared to the price of a brand new unit; the delivery and collection of the exchange unit went without a hitch
My order was placed early September (4th) but was not dispatched until October 2nd , a little longer that the estimated 5-6 days? I am still not completely sure why it took so long; I was led to believe that 2 or 3 units failed final inspection followed by a delay in sourcing a suitable unit. I understand that these things happen and are sometimes unavoidable, but feedback regarding the delays was very sporadic and had to be initiated by myself, either by e-mail or a phone call. E-mails requests were not as fruitful as requests over the phone and even then the information and level of details provided was dependant on who I spoke to.

The requirement to return the exchange unit within 14 days can be tight, especially when there is no guaranteed dispatch date until it is ready for dispatch.

This was my first time dealing with Western Power Steering. They are very helpful, my steering rack arrived on time, my garage where very impressed with there quality. Highly recommended. Car Jaguar F-Pace 3.0.

Dean Swift

Great company to deal with very helpful customer service. Fast delivery

Great customer relations/service, quick and easy order and delivery within 1 week.
Very very happy

Quick delivery and product seems great so far. Fitted it and no more steering light, power assistance is back! (Hopefully for good!)
The only downside I would say is the lack of any instructions, for this car (Fiat Panda 169) I'd 100% recommend Youtube videos by Savio Cooper. Italian with English AI over dub. Very clear and helped me with my unit.

impressed with the helpful comunication i had in ordering my component,it arrived as stated wich was very prompt,packed well as to not damage goods,
sent onward postage so i could send old unit back, delivery was very conciderate as was the pick up for returns ,big thank you

Great service, built and dispatched on time. Easy collection for exchange.

Excellent service from start to finish. They did a fantastic job refurbishing my steering rack and went above and beyond by including new tie rods and gaiters. Great communication, quick turnaround, and top-quality workmanship. Highly recommended!

Great service and prompt delivery.

My Nissan electric power unit came on time and boxed securely. Instructions for returning the damaged unit were clear and easily applied. Customer service was very good. Part was
Installed and works fine.
One small concern I had was calling what I thought was Western Power Steering and a gentleman with a foreign accent answered and asked my address for the pick up. Felt this may have been some kind of scam so contacted the office directly. They had no knowledge of who I spoke to from the number obtained from my email link. SO BEWARE!

Very pleasant customer services and good product so far so good

Excellent service, extremely helpful staff and a reasonable price.

Good communication. Process to longer than expected.

Great service. Plug and play, no issues. recommended

The whole process was easy, quick and painless. My rack was overhauled and repaired to a high standard and came back looking like brand new. The communication was top class and would definitely use them again.

Great communication and information given. The item was quickly dispatched.

Quick and simple to use
Arrived in good time

Great service all round from first phone call to the part being delivered to my door when they said it would be and a fair price for part