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YHE is a wearable health technology brand focused on making everyday health tracking more accessible and convenient. Our BP Doctor smartwatch series combines wearable technology with an inflatable wrist cuff design, allowing users to take blood pressure measurements directly from the wrist when needed. Depending on the model, YHE smartwatches also support everyday health and activity features such as heart rate tracking, blood oxygen monitoring, sleep tracking, exercise data, and health history through the BP Doctor App. Our current product lineup includes BP Doctor Fit, BP Doctor Ultra, and BP Doctor Med. Fit is designed as an everyday blood pressure smartwatch with a large AMOLED display and long battery life. Ultra adds a redesigned user interface, premium exterior design, and 1-Year Premium App access. Med features a dual-cuff design for customers who place greater emphasis on wrist blood pressure monitoring. YHE products are designed for use at home and in everyday life. We aim to provide clear product information, practical measurement guidance, responsive customer support, and a straightforward shopping experience. Customers shopping through our official store can benefit from free standard U.S. shipping, a 30-day return policy, and a 12-month limited warranty on eligible products. We continuously improve our products and services based on customer feedback. If you have questions about your order, product setup, blood pressure measurement, the BP Doctor App, warranty service, or returns, our support team is available to help. Visit our official store to learn more about YHE BP Doctor smartwatches and compare models to find the option that best fits your needs.
Etats-Unis
3,6
6 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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The watch was a little inconsistent when I first started using it. After learning how to wear it correctly and keep my arm in the right position, the readings became much more consistent. Overall it’s been okay so far.
The watch has been working well so far and the blood pressure feature is useful.it took me a little time to get used to the correct position for measurements, but overall I'm satisfied with it.
Ordering from the website was straightforward and the watch arrived as expected. I’ve been using it regularly and it does what I bought it for. There’s a bit of a learning curve at first, but nothing major.
At first, the blood pressure reading didn't seem very consistent, so I contacted customer service. They explained how to wear the watch correctly and where to position my wrist during the measurement. After following their instructions, the reading became much more consistent. I wish I had known that from the beginning, but the support was helpful and the watch has been working much better for me since then.
I have one and they are remarkably accurate when used properly. I look forward to new stuff from this company.
I bought the YHE BP Doctor Med blood pressure smartwatch directly from the company’s website, and it has been a terrible experience. The watch repeatedly fails to take any blood‑pressure reading at all, even when I follow the instructions exactly and sit perfectly still. For a product heavily marketed as a “medical‑grade” blood‑pressure device, this is completely unacceptable and feels misleading. I contacted their customer service multiple times and have essentially been ignored, with no real help and no resolution. In my opinion, this product does not do what it promises, and the company’s lack of response shows they do not stand behind what they sell. I strongly advise others to avoid this product and this company.
Réponse de Shop Yhetechs
Hi Dawn,
We’re very sorry to hear about your experience with the BP Doctor Med, especially that you were unable to get a blood pressure reading and felt you did not receive the support you expected from us.
BP Doctor Med is designed for on-demand wrist blood pressure measurements using an inflatable cuff. Proper fit and measurement position are important, but repeated measurement failures should still be investigated and supported by our team.
We also take your comments about our customer service seriously. If your previous messages were not handled properly, that is not the experience we want our customers to have.
We would like the opportunity to resolve this for you. Please contact us at support@yhetechs.com with your order number and the serial number from the back of the watch, and use the subject line “Trustpilot Review – Dawn W”. Our team will review the case and help with troubleshooting, warranty service, replacement, or another appropriate solution based on the situation.
We have also been reviewing our product descriptions and support process to make sure our claims are clear and customers can get help more easily.
Thank you for taking the time to share your feedback.
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