Shuperb Avis 4

Tried to send boots back as there was damage on one of the toes at the front.

Firstly, they refused to accept a refund without a charge, which is illegal (sale of goods act / distance seller regulations), so I left a negative review on here.

I then got a polite phone call suggesting it was a misunderstanding.... so I removed the review in good faith.

After waiting a week for the to look at the returned boots, I'm then sent this rubbish:

As the pair has been worn and no fault has been identified, we are not able to proceed with a refund or replacement on this occasion. We will be happy to have the item sent back out to you, but would kindly ask for the amount of £5 to be covered for the postage costs included.

I'm not paying to get these boots sent back to me. They are damaged on the front.

This is illegal. I'll claim the money back from my bank if you don't refund the money.

Most reviews on here are fake. Check their Facebook reviews for the truth.

SCAMMERS

Faulty shoes was delivered, then I have to pay for return, unbelievable bad ignoring service, they don’t admit liability at all, never use this company, really bad.

Great product and extremely helpful customer service. I will certainly shop again with this company.

Ordered a pair of boots from this company through Amazon uk. I had to return them for a refund. They took the money from my account immediately, not so quick when you want a refund. The issue I have with them is the refund was over £2.00 to what they charged me. I know its a low amount but its the principle that made be do this review. When I contacted them I got some excuse about Amazon splitting of the Vat. And that the remaining balance will be paid just give it more time and still I haven't got it, wouldn't recommend.