Shurgard Self Storage - Chiswick Avis 58

Shurgard Chiswick staff is very decent. We have always great service, especially from Shams and Mani. They are friendly, very knowledgeable and serious professionals. Our unit keys have been lost. They have solved the problem in as short as 5 minutes. It’s a great branch with lovely staff.

Mani and shams were so polite and efficient when finding me a storage unit over at Chiswick. I would highly recommend anyone in the area who needs storage to come and speak with these honest gentlemen!

Very professional service provided, easy access to facilities

Very good service

Very helpful from the start. Was fast and efficient when we needed an additional unit.

Val and Sham were super helpful today, including helping with app access issues from a digital dinosaur!! Can’t thank them enough for their patience

Huge shoutout to Manni at Shurgard Chiswick! He’s been amazing from start to finish. Perfect example of what customer service should be like— super clear with instructions, always consistent, and just a genuinely friendly, helpful guy. Made the whole storage process really easy.

The place itself is great too, and the fact you can manage access through the app (no more pin codes) makes life so much simpler. Thanks again Manni.

Super organised . Easy instructions and easy flow. Great customer experience. I would highly recommend it .

Good quality storage centre, easy to use, and good customer service.

Very helpful staff, thank you!!

The whole process with Shurgard Chiswick was super easy and straightforward. Shams was fantastic — very friendly, supportive, and made our move-in seamless. The facility is also super clean and well maintained, which gave us real peace of mind. Highly recommend!

From the first contact everything went very well and efficiently. Communication was great and arrangements were straightforward and all online.
Moving in was simple and easy.
The storage is very clean and dry.
We are very pleased with Shurgard.

Smooth experience from beginning to end! Super clean space too. Easy to access when staff aren’t there, yet the security is well thought through. I’m also so pleased by how affordable a 95sqm space is monthly. Highly recommend👏🏾

We have been with Shurguard Chiswick for over a year and are very happy with our large storage unit (95sqft), as access is easy, the location is great, security excellent and the cleanliness.
We have a first class service experience each and every time we visit.
Val and Shams went out of their way to help us on our last visit and we cannot them enough. Highly recommend the Chiswick branch - you will not be disappointed. Thank you!!!

The site in Chiswick is ok, good service from the guys at reception. My only reason to give two stars is that after a certain period of time, they simply increased price from £200 to £260 with out any justification. There was no change in the service, no improvement, they just decided to increase it so they did. Ohh I forgot, I think the extra 60 increase was to pay the rent for the mouse I found in my storage room.

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27/08/2025 Reply from Shugard

Thank you for replying.

Most of us would be perfectly happy with the increase in line with inflation for example but an increase of 30% and your justification for this is "improvement in service" (which is every business mantra when it comes to sharp increases) is ridiculous. I have not seen and inch in service or facility improvement, except mice in my room. You have done zero technical or service improvement!

I give you an example of price increase justification: Virgin gym in Chiswick just increased my monthly pay by £20 after the refurb. When I got in the first time, I was shocked - new floor, super new machines from Technogym (best on the market, premium machines), new section with more machines, new cafe to be built... etc., thats an improvement in service, that is justification for £20 increase, you did not move a finger, well, except pressing enter to change the figure on my DD. Thanks

Honest, helpful and clean

My first experience with self-storage. Everything has been good with Chiswick branch. Very helpful staff, easy reservation process and the App is simple to navigate. The facility is well-designed - accessing the unit is easy even with a loaded trolley.

There is no light within my storage compartment, but the corridors are well-lit. It will be useful to bring along a rechargeable LED light when accessing the unit.

I’ve used three storage companies over the past eight years, and I’ve never experienced such pleasant service.
The staff were incredibly considerate, thoughtful, and genuinely helpful throughout. Highly recommended.

Very helpful. Conveniently because of the number of locations. Great value for money and simple set up