Shurgard Self Storage - Farnborough Avis 

We have been using these storage units here for 6 years now and have never had an issue. The staff have always been helpful and reliable. We recently needed to upgrade our storage unit and Sarita was incredibly helpful throughout the whole process. She went out of her way to assist us and took the time to show us the unit sizes beforehand. Our new unit is exactly what we wanted. Thank you Shurgard for an excellent service provided these last 6 years!

My wife and I recently visited the reception area of the
Farnborough site to close our account, as it was only meant to be a temporary measure back in January 2026
Now, in August 26 we decided to sort this out. My wife, who suffers from claustrophobia, asked the receptionist, Carol, if she would mind if she could use the stairs instead of the lift, as we know it's alarmed. Carol was very helpful and understanding and helped my wife with this request, as my wife needed to see what we had stored in our 2nd-floor unit.
After finishing our locker check, we came back down to the office, and Carol sorted out the necessary paperwork to complete the final details.
Overall, a very pleasant and helpful experience.
Thank you.
Kind regards
Mr & Mrs Keith Wales

Incredible customer service and so helpful. I really recommend!!

We have been renting a storage unit for 4 years, and popped in to change our storage needs. Sarita was incredibly helpful in arranging this for us. I’d highly recommend!

The service and attention I received was excellent. Took time to understand my requirements and gave me all available options not just the most expensive.
Friendly and professional through out
The App was explained and set up for me
Outstanding.

Fantastic 5 Star Customer Service received from Sarita at the Farnborough branch. Beyond helpful. Answered all of our questions promptly and assisted us to ensure we had the correct storage. I would not hesitate to use again
Many thanks
Tim & Matt

Very friendly staff and they guide customers from beginning to end.Sarita was very helpful.price was very good and everything was just fine.highly recommended

I walked in today not knowing much about the storage and met Sarita - straight away incredibly helpful , very approachable and made the whole experience super easy and couldn’t ask for better service

Sarita met us at the office and was extremely efficient and explained the entry and exit procedures very clearly. She accompanied us to the unit and was very helpful with all aspects of our questions about the facility. Thank you!

Great service every was well explained

Really helpful on phone and in person. Valter really great when I had trouble with technology! Would really recommend - easy to find and great prices.

I had a great experience moving into my storage unit thanks to Riyad and Sarita. Riyad was extremely helpful on the phone and made sure I had all the information I needed before arriving, which made the whole process much smoother.

When I arrived Sarita was kind, patient, and very welcoming. She took the time to answer my questions and made sure everything was sorted properly. Both provided excellent customer service and made what could have been a stressful move in experience feel easy and straightforward.

Thank you both for your help!

Great experience.The price is very reasonable and great location.
I have transferred my unit twice with Sarita.She has been very helpful,kind and very friendly.I will highly recommend her services.
Thank you so much!

A top rate all round service. We rented a storage unit at Shurgard Farnborough and from start to finish the experience was second to none. The staff there Val, and Sarita were always so helpful and friendly, they are a real asset to the company. We highly recommend Shurgard to anyone thinking of using a storage unit facility.
Once again, Many thanks to the great staff at Farnborough!

Very good service clear and answered all questions by Sarita

Just from customer service alone, I couldn’t recommend Shurgard in Farnborough more. A lady called Sarita helped me over the phone due to me accidentally making a duplicate booking for storage. Sarita explained to me in great detail how the likes of the entrance and use of the storage works and regardless of me accidentally causing her extra work, it wasn’t a problem too big for her and she was ever so friendly, quick to resolve and a happy voice to deal with at the other end of the line.
Very easy company to get through to all in all if assistance is required, though the process overall of making use of the storage facility sounds simple enough!

Serita is fantastic and super helpful. Amazingly easy and she’s so professional. Great security too.

Very professional staff. Easy sign up process. Modern building in great condition. The access app is very good.