Shurgard Self Storage - Greenford Avis 

I have been renting a unit here for 7 months and in that time my rate has increased twice.
The first time I was not even notified but looked like the insurance had gone up £4 per month. It did not really phase me as it was a small amount and just let it go but now when I think about it, the base value was £20p/m and an extra £4 is a 20% increase. Quite a hike considering I was not informed.
The second increase is about to be incurred where i'll be going from £472 p/m up to £557 p/m. This time I was notified and the reason for the increase was "to provide great service in a clean, convenient and professionally managed facility."
So it would appear that this additional service is going to cost me an extra 15%.
Bearing in mind that I have not even visited my unit in 6 months and the unit can be accessed remotely through an app 24/7 so you may never have the need to actually speak to anyone, it seems that I'm not paying enough for the estate to be kept clean and managed!
When I first moved into the unit, the manager was so keen for me to write a review that they wanted me to stop my move on the day to take time out to do it that minute. I never write reviews on the same day for this exact reason, I can never know what type of service they will offer until I've tested the waters.
I've now tested the waters and here is my review. I'll leave it you you to decide if the increases are justified and if you still want to take on a unit with this company.

I used Shurgard for the first time and found the staff particularly helpful. I need to single out Shan who was charming totally professional and helpful in taking me through the whole process. Also John, at the Watford branch went far beyond what may have been expected of him. Thank you Shurgard.

Great service and excellent customer service
Many thanks

Excellent customer service.
Friendly staff
Storage is clean and secure

I needed storage but wanted somewhere nearby, I'd seen Shurgard in the area as it's local . I arranged to view the facilities and was met at the Reception by Mandy . Although really busy she was happy to show me an example of their storage suitable for my needs. She was also keen to make sure she could get me the best deal . I found her professional, knowlegeable, friendly and willing to go the extra mile . Hence the 5 stars.

Downsized my storage unit hassle free. Mandy was more than helpful, accommodating, friendly and has a beautiful smile. Very happy with the service provided :)

Easy to book unit online and get set up in two days short notice

Mandy- lovely and very helpful receptionist

Shan made today’s visit a real joy…answered all of my enquiries and regained my access to the facility. I’ve been a long-standing customer and his customer service was top-notch.

Great self storage with an excellent customer service, especially from Mandi! Absolutely recommend!

Shan is most brilliant customer adviser, helpful, caring, polite, professional and most welcoming friendly person I got to deal with.
Shurgard Self-Storage Greenford is a nice storage facility, convenient and I would definitely recommend it to anyone.

Thanks Shan for all your help. Exceptional customer service.

Shan was a great help to figure out which unit I needed, despite the very many questions I had. Once I went in store, it was a breeze to walk through everything and get my storage unit ready.

Shan gave me a good service. Quick and efficient. Was able to book storage same day.

Happy with service.
Very nice customer service Shan.

Mandy was so helpful and kind thank you so much! :)

Hi Mandy at reception was fantastically helpful. And gave me great information
Great customer service from all at Greenford Shurgard !

Having someone in the office - Mandy was very helpful

Served by Mandy.Service was very good.Very professional.