I was really unhappy with the customer service on the day that we used the facility. Katia at the Hanworth centre was extremely unhelpful and rude. She did not know how the unit works and asked us t... Voir plus
L'entreprise a répondu
Popham Close, TW13 6JE Hanworth, GB
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I was really unhappy with the customer service on the day that we used the facility. Katia at the Hanworth centre was extremely unhelpful and rude. She did not know how the unit works and asked us t... Voir plus
L'entreprise a répondu
I have been given the information I needed today. Kaz was very polite and informative and attended to all off my needs in a professonal and polite manner.
Moving is always stressful. However, Val and Alfonso made it so much easier than expected. They could not have been more helpful. Friendly, transparent, clear, exceptional service. Nothing was too... Voir plus
Great service and really patient with me as it’s my first ever unit during a busy and stressful time moving. Went through all the paperwork with me so I understood the details, showed me how to use al... Voir plus
Écrit par l'entreprise
Écrit par l'entreprise

Popham Close, TW13 6JE, Hanworth, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The efficiency of the system is very good.
I just booked the storage from another country, made the ID validation online and after that everything was settle and I was free to go without needing to go by the office which makes everything super easy because you can go in from 6am to 11pm which gives you a big range of times.
With the app you can unlock the door without even getting out of the car.
The instructions were clear and everything was as expected.
Everything was perfect, easy and comfortable.
Moving is always stressful. However, Val and Alfonso made it so much easier than expected. They could not have been more helpful.
Friendly, transparent, clear, exceptional service. Nothing was too much trouble and they clearly enjoy their jobs. A big thank you guys.
Pete Crouch.
Great customer service from Val & Afonso! Really helpful guys, would definitely recommend.
I had an issue and Val sorted it out immediately very happy excellent customer service
Val is best very helpful person thank you
iT was very easy to book storage on line as it shows the unit sizes in way to easily understand the volume I need for my needs.
The experience with the staff that helped me on the day to show me how everything works with the app and the location of my unit were amazing and very helpful .
Made everything easy for me .
The best think I liked is the access times and freedom to get in between 06:00am and 11pm everyday of the week.
That’s what made me change from my previous storage.
very easy and straight forward to book and get checks done on line. The only issue is the locks, they are a barrel type that only shurgard do!! The store was very helpful and sorted out the issue without any fuss.
A great place to store your things!
Great service from the guys in the office, really helpful
Excellent customer service, Alphonso was in on the day with impecible customer service and willingness to go the extra mile to help, even stayed after closing time due to my late arrival. All done withing minutes paynig to having keys to the storage.
Alfonso was very helpful.
Explained everything well and showed me around to my storage room. Friendly atmosphere overall.
My 1st time to use a self storage due to delayed completion of my new apartment.
Afonso and his manager team at Shurgard Hanworth was very helpful and friendly advices on my 1st day of storage. Shurgard for Sure 😊
Great service by Alfonso - always so helpful and has a smile on his face which is super welcoming.
Great storage area and location. Happy customer !
The customer service from Alfonso was excellent and the storage facility exceeded my expectations.
I would highly recommend Shurguard to anyone looking for storage space, I can’t speak for the other sites, however Hanworth was a calm and relaxing experience, Alfonso was professional helpful and provided excellent customer service.”
Alfonso was very helpful and professional. Great customer service.
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