Shurgard Self Storage - Herne Hill Avis 

A Company Driven by Greed and Poor Customer Service
If I could give zero stars, I would. My experience with Shurgard has been nothing short of appalling, and I feel compelled to warn others about their exploitative practices.

Over the course of my rental, Shurgard has shown no regard for loyal customers. I downsized my unit a year ago to reduce costs to £122/month. Since then, my fees have inexplicably doubled, with the most recent charge jumping to £225/month—this, for a smaller unit. How does Shurgard justify hiking prices every six months? The lack of transparency and fairness is shocking.

Adding insult to injury, I was double-charged last December, yet the promised refund has still not been credited to my account. Despite repeated efforts to resolve this, their customer service has been unresponsive and dismissive. It seems like Shurgard is far more interested in draining your wallet than addressing legitimate concerns.

To top it off, I recently vacated my unit and requested confirmation of my final account balance and refund. Once again, I was met with silence. My trust in this company has been completely eroded.

If you're considering using Shurgard, I urge you to think twice. The relentless price increases, poor communication, and lack of accountability make them one of the worst storage providers I’ve ever encountered.

Avoid at all costs—there are far better and more ethical options out there.

Your staff were incredibly helpful and friendly

Semira, The Manager at the Herne Hill store was really helpful, professional and super efficient. Excellent customer service which made the whole process of moving in seamless and pleasant. Thank you.

You guys are very attentive and professional. Everything is very clean and organized in the storage. I am happy.

The online booking process was easy. Farid was very helpful when I checked in to the office & showed me how to use the facility.

Farid was very helpful when I discussed my renewal options re Shurgard Herne Hill.

Open on time, service, professional, detail explained thoroughly. All advice as to the unit was explained perfectly. Roy Thomas Jr

Very useful and well located self storage but I think they should open the access to the locks until late night.

I had to find a storage solution urgently and whilst there are lots of options, it is not easy to choose based on price, space and proximity.

The registration process was easy to do online or on site and the staff were very efficient, professional and compassionate and they seemed to enjoy working there.

The facility was secure, clean and up to date and that gives me peace of mind regarding my storage.

Thank you Shurgard

Michael

Spoke to sales rep Shan who was extremely unhelpful and couldn't tell me anything about the units that I wanted to rent. Suggest using Access Storage as their customer service is extremely good!

Easy and quick. Feels very secure.

Very pleasant to deal with and all very straightforward.

Caroline was really friendly and she made sure to answer all our questions, was a very great help!

Very happy with the service. Simple booking process. Caroline at reception is extremely helpful! The units are always clean and bright. Easy access.

Kayla was great. Very helpful. Credit to the company

I don’t like that you have to buy a lock! What’s wrong with us just having a padlock system?

Hi my experience here is very good I will recommend to others very good customer services well done to Corline and kayla