Shurgard Self Storage - Romford Avis 

Fantastic experience customer service topnotch..felt very welcome was served by shona In romford .Thank you for the .great customer service.

William (aka Billy) and Terence (Terry) were absolutely brilliant! Very welcoming, very helpful and ready to put you at ease....which is very much needed in these stressful times.
They made the entire process as painless as possible! Thanks!

Have to mention about the exceptional service I received from Billy in Romford shurgard, he was extremely helpful as I didnt have my phone to complete the registration and Billy went out of his way to facilitate the procedure and found every solutions to my problems, plus he automatically adjusted the new promotion to my next month subscription, overall, very happy to have chosen this storage

Staff have been patient and helpful throughout, from the first call back to signing the papers today

Billy, Terry and shona are amazing
made everything very simple and easy very helpful through process

Billy and Terry were fantastic from start to finish, couldn't of been more helpful, positive attitudes, facilities are well kept would recommend

Great customer service from the guys terry billie and Shona thank you for your help 👍

Terry Billie and Shona all very helpful. Building always immaculate, feel very safe. Would highly recommend

Thank you 🫶

Great service from Shona and Terry! Would highly recommend.

Terry was very helpful explaining everything I needed to know. The unit was very clean and tidy and facilities very easy to use.

I took all my things to the unit on move in day (it was a Sunday & offices and phone lines were closed), only to find my unit was locked and I was stuck there with all my things, I had to put them in a random empty unit until offices opened the next day and could resolve the issue. Hats off to them, they did resolve it quickly for me but it was just a headache the unit being locked on move in day. Can’t fault them any other way

I cannot trust this company. They have recently changed the terms and condition of access at the units and yet deny they have. You MUST now have a smartphone, you must have their app and you must allow location or else you cannot access. Nothing of this sort is in the contract, not what i signed up to. Also the app tells me I can continue to use the PIN code to access, sadly they have riveted a plate over the pin pad so no, I cant. See, not trustworthy. I have personally called the police when the site has been broken into. Easy to get into when busy without entering any codes. Further to this they have increased the cost of storage by nearly 50 per cent in 2 and a half years. The staff are incredibly incompetent and clueless at all levels (not to mention illiterate) unless trying to flog you more space. Maybe I expect too much from a box salesman? Gets 1 star for being on my doorstep, hence the only reason i continue to use them.

Very clear pricing, every part of the booking process and access was explained clearly, and with no delays, it was so easy it was hard to believe! It’s unusual now days for a company to do what they say they will and do it, but our move was so much easier with this all being in place! Highly recommended

Staff are so friendly helpful and knowledgeable.
Easy to use at great Value.

Quickness and helpfulness. In particularly I believe his name is Terry, made sure everything was ok, showed exactly what to do..

Excellent smooth easy service
Booked on line easy
Support at reception was excellent
Units easy to use find
Trolleys provided
Clean tidy and secure
Puts all worries aside of storing belongings
Totally recommend these units .

Really poor experience with Shurgard Romford, namely the store manager, Terry, who is incredibly rude, unprofessional and abrupt. Terry's level of English is also not what you would expect for the role and as a result the customer service is appalling. Terry has used threatening behaviour, does not listen and talks over customers. His behaviour comes across as bullying and as a result, they have lost my custom despite paying every single invoice on a monthly basis. They lure you in with their discounted initial fees and then treat you like dirt thereafter. Totally unacceptable and no one should be made to feel like this.

All good. Very impressed with the facilities and the security. Everything explained. Communication good. Staff polite and helpful. Good value for money