Shurgard Self Storage - Stevenage Avis 

Disappointed by Shurgard’s pricing practices! After just 6 months, I was hit with a 25% price increase on my unit. In today’s economic climate, that felt excessive and hard to justify — especially when inflation is in single digits.

I raised my concerns with management, hoping for a fair compromise. The response? A temporary discount for 3 months, followed by the full increase. It felt more like a token gesture than a genuine attempt to support loyal customers.

What’s most frustrating is how difficult it is to move providers — customers are effectively locked in, and that power imbalance doesn’t seem to be handled with fairness.

I hope others who’ve had similar experiences will speak up. Businesses should treat customers with transparency and respect, especially when they hold the upper hand.

Update: Shurgard responded with a generic offer to ‘discuss options’ at the centre. Unfortunately, this doesn’t address the core issue — a 25% price hike after 6 months with no clear justification. I’ve already tried to resolve this directly with senior management and was offered only a temporary discount. Disappointed that they’re not engaging more seriously.

Very easy and accommodating.

Great choice for storage options .
Easy to apply, friendly staff with everything accessible via app
Will definitely recommend as much more cost effective in comparison to other storage companies.

Easy to book and access great and cheapest.

I spoke first with a member of staff at the storage unit. He was very informative and guided me through the rental application process and the app. He also showed me a couple of different sized units so that I could judge which one I needed and assured me that if I discovered that I needed a bigger or smaller unit, that I would be able to switch easily. Downloading the app was very straightforward. On the first day of rental, I spoke again with the same member of staff who finalised what I needed on the app and showed me how to use it. In a nutshell, access to the building and the lifts can only be gained through the app or a member of staff. The app’s very easy to use. It has your storage unit number, so if you press the wrong floor number in the lift, it won’t move! Having checked out all the storage units in the area, Shurgard is by far the most technically advanced in its security. You would think that this would lead to higher pricing, but I found them to be the most competitively priced. Very impressed with the whole shebang.

Easy to book online and the staff were so helpful when it came to me to take taking charge of my unit.

Seamless experience because everything was well organised, made the move effortless

Great communications, easy service to access.

Went to unload today, during opening hours, and there is a sign on the door saying ‘Staff away from office, will be back soon’.

All doors padlocked, cant unload anything into our storage unit, after travelling here to unload a car full of furniture.

The guy finally turned up after waiting, and we’ve been told that they no longer open the large shutter doors, so we now need to take everything in and up through a small door.

Now considering moving to a different company before we fill the unit fully.

Easy to use,Staff polite and informative.Communication Excellent

Could not be more pleased. Easy to book via App. Very good lighting, easy access.

Chelsea and Luke are very helpful at guiding me through the process of getting around the storage and usage of their App. The storage facility is clean, airy and well lit. Their website provides detailed info on how to choose the suitable size of unit, and I picked my unit based on that which turned out to be perfect. Highly recommend.

The Manager was jx brilliant

From the first visit to the storage facility I could tell this was a good company to deal with, all the staff at the storage unit and the call center have been very informative and helpful and everything has gone smoothly so far.
I would highly Recommend Surgard.

Booked everything online. Was so simple and easy to do. Good price for a good space. Staff friendly and helpful. Very happy with everything.

This is the first time that i have used a storage service and truthfully i was attracted by the £1 offer fr the first month. I am glad to have this opportunity to give a review because the manager on site, if that is his title because I didn't get his name, is absolutely fantastic and a huge credit to your company. He made the whole experience simple and extremely pleasant. His customer service skills are second to none and what an extremely personable man, I was impressed. I hope you pass my thanks on to him but as I said, unfortunately I didn't get his name. All I know is he is a slim guy with glasses, possibly in his forties. Outstanding and many thanks.