Shurgard Self Storage - Woolwich Avis 

I was helped by Ashley who was very friendly and made everything very clear and easy. Overall I had an exellent experience 💥💥💥

Great service ! Quick and easy and friendly

Recently took a storage room in the Woolwich branch. The signing up was quick and easy, the guys were very helpful, knowledgeable, professional and friendly. Great price and I would highly recommend them. Thank you.

The staff very helpful and curtious

I recently had an incredibly disheartening experience with Shurgard that I feel compelled to share. My encounter with their services left me feeling extremely dissatisfied due to their misleading advertisement, unexpected payment conditions, and unhelpful customer service.

To begin with, I was lured in by an advertisement that turned out to be utterly deceptive. Shurgard's website failed to disclose crucial information regarding reservation pricing. Consequently, after reserving a storage unit, I received a call from their representative who presented me with entirely new conditions, including an upfront payment of two months. This critical detail was conspicuously absent from their website, leaving me feeling misled and taken advantage of.

The distressing experience didn't end there. When I sought assistance from Shurgard's customer service, I was met with nothing but sarcasm and a dismissive attitude.

In conclusion, my overall experience with Shurgard can only be described as awful. Their advertisement proved to be a sham, concealing important payment conditions that were later sprung upon me. Moreover, their customer service exhibited a complete lack of professionalism and failed to offer any genuine assistance.

I sincerely hope that Shurgard takes this feedback seriously and addresses these issues promptly. As a customer, I value honesty, transparency, and respectful treatment. It is my sincere wish that Shurgard takes steps to rectify these shortcomings and ensures that future customers do not suffer the same negative experience that I did.

Regrettably, I cannot recommend Shurgard based on my personal encounter.

The attention from staff and simplicity of the arrangement

26/06/23
I met Ashley this afternoon, He was really nice and clear in explaining and going through the necessary procedures of renting a storage. Very professional young gentleman man. He really put a smile on my face after a stressful day.
Thank you Ashley

Worth it!

Brilliant positive experience signing up in this branch - Juliet was amazing and helpful. Great prices too.

Juliet was very thorough and lovely in guiding me through the process here at Shurgard, highly recommend !

Dilnaz is very caring and supportive woman, she help people alot with encouragement, i will recommend my friends to come here to store there belonging, thank to have me here, God bless you all amen
Kind regards
Blessing Igweze

Juliet at the Woolwich branch was most accommodating, she gave me great advice that save me near 50% for my unit when I booked online.

Very happy and impressed with Juliet professional service

Affordable, honest pricing info before the start of the rental agreement, helpful staff in particular Ashley

Really friendly staff, smooth and quick process, easy access and everything explained simply. would highly recommend!

Ashley was helpful today in getting my unit

Good reception and great customer service.