Shuttercraft - Birmingham Avis 100

**EDIT - in response to this review Andrew visited and fixed the issue with the shutter so thank you to Andrew for that. I still think an after-fitting courtesy call would be a good idea to address anything like this. But still, I can’t fault the response so I have raised the star rating too**

Quick reply and appointment for the measurements etc. Long wait for the shutters - over 3 months.
Fitting was efficient, clean and tidy.
One of the shutters doesn’t close completely flat like the others so it does let more light in on that one.
I was surprised there was no follow up call to check all was well or I would have mentioned it. The shutters were quite expensive - close to £1000 per window so I would have expected something.
But overall no major complaints and I’d recommend generally.

Shutters were installed and there was a series of marks and dents in the newly decorated paintwork underneath the windowsill. When I emailed in to complain, I received a phone call basically telling me that I was wrong and that it couldn’t possibly have been the shutter installation that caused the dents because the paintwork would have been chipped. I’m pretty sure paintwork can be dented without being chipped. I received no apology, no offer of any compensation, I was just told that I must be mistaken and that the dents must have been there before. I can guarantee they weren’t there before the installation- it’s a newly plastered and decorated wall. Most disappointing.

Excellent customer service, very professional throughout. Shutters brilliant quality and look k amazing.

Shuttercraft was recommended to me and I would also now recommend them. Prompt and good service, they kept me informed throughout the process the status of my order.

What a fantastic job well done
Highly recommend the guys came very polite and very professional
Made no mess tidy up and even removed the packaging wouldn’t be able to tell they had been in the house
I’m absolutely wowed with my shutters
The quality of the product is fantastic
The fitting is fantastic
I’m absolutely amazed with the whole experience
I can’t stop looking at them
Well done Shuttercraft

Andrew at Shuttercraft Birmingham was friendly and professional. There was no pressure, no big sell. The fitters were quick and efficient. The shutters are beautiful. Very happy with them.

Great service from start to finish.

Quality blinds, professional fitting, highly recommended

Highly recommend Shuttercraft! Andrew is very knowledgable about the full range of products and came with samples of everything so making a decision on what to order was simple and the ordering process was straightforward. He measured and considered everything.
Steve is a fantastic fitter. He had the shutters installed in no time, his work is meticulous and he was very tidy.
All the staff I encountered (Andrew, Sarah and Steve) are incredibly polite and helpful. Pleasure doing business with them!

After doing lots of research, I came across ShutterCraft, Birmingham. Andrew and his team provided an exceptional service from start to finish. professional, efficient and genuine. Prices were also reasonable and competitive. We are thrilled with our new shutters, they have surpassed our expectations, absolutely stunning. I would not hesitate to order from them again! Highly recommend.

Fantastic service from the whole team at Shuttercraft BIrmingham, My shutters look brilliant. Thank you.

Such an efficient service. Andrew came to measure & explained everything. We were kept us up to date with progress of our order by email. Two lads came to fit no mess excellent work. Thank you all. Would recommend 100 %

The shutters look great and really finish off the room. The whole process was seemless from the measuring to the fitting, and they arrived earlier than expected. Fantastic work

Excellent service all the way through from quote to fitting. Would highly recommend!

Had Shutters fitted today and I am thrilled to bits with them. Fabulous service from Shuttercraft Birmingham. From the survey by Andrew, to the install today by Stephen and Jake. I was kept updated every step of the way. Stephen and Jake did a great job and left the area spotless. Would be pleased to recommend this company and I will use them again.

Fabulous service and finished blinds, couldn’t be happier! Will definitely be ordering more!

Had shutters fitted yesterday by Ben really pleased with the quality and fitting.They look amazing both inside and from the outside.
We would highly recommend shuttercraft.

Excellent service from start to finish. So helpfull when placing order, kept me informed and made shutters exactly how I wanted, fitters were amazing.I would definitely recommend them

Had the amazing Andrew come out to measure all the windows, talked us thru all the styles colours ect, gave a time frame of 14-16 weeks, Andrew was one of the best people we have had in our house, no pressure, so knowledgable, order was then Placed, we had regular updates from Sarah to how order was progressing! Thank you!! Shutters only took 10 weeks which really impressed us and then
Had 5 shutters installed yesterday by Steve and Jake, these guys are just perfectionists, clean and so friendly! Even cleaned up after and talked us thru each shutter as each one was different size and opened differently, from start to finish this company has been one of the best I have ever dealt with! Would recommend these to anyone! Will be coming back next year when we have bi fold doors done! Thank you Andrew and team!!

I would recommend Andrew and his team to anyone , the long lead time was so worth the wait. My shutters fit perfectly and are exactly what I asked for . Overall a joyous experience.

Excellent. It’s been a trying time with covid but these boys never ever used it as an excuse. They were always on time, always cleaned up after them , were polite professional and the shutters are very well made and expertly fitted. The customer service is excellent and we were contacted every step of the way. Highly recommend.