silvercrossus.com Avis 

Marlon was great to work with. I received prompt responses and a follow up phone call. Great customer service!

Marion was very gracious and got the color changed for me. He kept me updated and made me feel they were on it! Thank you for the peace of mind Marion!

Gabriel was so beyond helpful and made sure that we received the part we needed. He answered our emails promptly and answered all questions we had. Would work with him in the future if any issues arise.

I own a couple of items from Silver Cross, the quality and design is top notch. Baby also loves them.

The customer services is also great! One accessory was taking longer to be delivered and I reached out to the team, they were very responsive and attentive.

Marlon from customer support has been amazing help. I had accidentally ordered the same product three times and they called to make sure I meant to do that. They were able to cancel the extra two orders for me and made sure to email me once it was done. I also emailed to check the status of my order and they were extremely helpful to ensure the order got sent before I needed it for my trip. 5 star help for sure!

the interaction with Marlon truly felt like the customer service experience that used to he the standard. Marlon was kind and provided updates(even when i could not respond due to tending to my newborn). fantastic customer service.

Marlon was wonderful to work with! Our reef 2 in ganache was delayed in delivery and we moved addresses before it could be delivered. He was able to adjust our shipping address and make sure everything would get to our new address! We are so appreciative and can’t wait to receive our stroller set!

Lyca was exceptionally helpful in modifying my pre-order prior to shipping.

After a frustrating experience with shipment delays, Lyca went above and beyond to keep me updated at all times and answer all of my questions in a timely manner.

Very clear support by Gabriel for our warranty registration.

Great product and wonderful service. They contacted me the next morning after I had a glitch with my order which caused me to double order.

Great company with amazing products.

I encountered repeated frustrations dealing with Silver Cross, especially surrounding repeatedly delayed delivery. My stroller arrived 5-6 weeks late, and Silver Cross customer service was terrible at communicating the delays. The product is okay, though not overly premium for the price and the frustrations. I would not purchase again... if you need a stroller, you need to know when it will arrive.

I rarely leave reviews, but Silver Cross USA has by far the worst customer service I have ever experienced.

The product itself is actually very good, which makes this entire experience even more frustrating. We were originally told our order would be delivered within one month, but we ended up waiting nearly three months with poor communication and little transparency.

On top of that, they disabled my account and never restored it, even though they kept assuring me they were “working on it.” Every email response took three to four days, and every time I called, the same person answered the phone, which honestly made it feel like only one person works there.

For a premium brand with premium pricing, this level of customer service is unacceptable. A great product cannot make up for missed timelines, poor communication, account issues, and an overall terrible customer experience.

Such a shame, because the product deserves better support than what Silver Cross USA provides. If I could go back and make the decision again, I would simply choose Nuna and avoid this entire experience.

I was so excited to purchase the Breeze bundle for my grandchild . When I had a concerns about my order they were promptly answered .i would like to mention Gabriel he was so helpful. He is a great representative for your company

Great support team

Marlon is amazing to work with and their customer service is top notch! It’s a high quality product and expensive but the support and communication that ive gotten has been worth every penny!

Because lyca used her thinking to help solve my problem it was solved. Without her suggestion getting the stroller on time for the baby would not have happened. I thank you for hiring an employee that is so smart. You don’t find any employees that way anymore. She’s a keeper.

Silvercross was easy to work with and helpful via email!

I contacted Silver Cross to enquire about sun protection for the Reef Basinet and pushchair in the US. I had great communications with Marlon on the Customer care team. Incredibly helpful, knowledgeable and was able to source exactly what was required. I was then directed through to the sales team and within a week I had the Sunsail to use on our system. It is a great product, doing the job well to protect a newborn lying in the Basinet and then when older in the pushchair.
Both the initial phone call and then email correspondence were fantastic. Thank you Marlon and Silver Cross.