Silvery Jewellery Avis 

The entire experience was ultimately positive with a beautiful outcome.

My request via the website was for the company to contact me once the design had been made so I could approve. This was ultimately done yet I was confused as their automated email’s kept giving me updates that could not have been accurate as I hadn’t received the email for approval yet.

It’s clear that my request for approval slowed down their process adding a couple days to the order yet I was happy to wait due to the final outcome and what I was asking.

Like I say above the experience was ultimately amazing and had a really beautiful and unique gift at the end however the automation caused too much anxiety for me. The company should be cognizant of the automation and in instances like mine they should communicate with the buyer earlier.

I cannot stress enough that my comments are far from negative as I would order from them again without hesitation, hopefully the comments will enable Silvery to be cognizant of this and ease the next persons anxiety.

The communication everyday was appreciated on the progress of my jewelry. And i appreciated that when i needed to make a change for the size it wasn't difficult and was done promptly. It is a present for someone so I hope they will like it as much as I do.

I have ordered from Silvery before and the ring that I received was exactly what I wanted- perfectly made and long lasting at a great price. Sadly, it was taken from me on a trip abroad under some exigent circumstances. I contacted the customer support, and Jenine was so kind in responding to my matter personally and empathised with my situation and helped me place a follow up order. Could not recommend enough

the outcome of what was made, is more than expected. cannot wait for my son to see this

To say I was impressed is an understatement. They were kind, professional, fast and the quality is impeccable. Definitely a 5 star establishment.

Delivery took too long, please do not think it is 3 days, it is more like 8 days.

Top class professionalism and communication at all times. Very personalised and friendly service.

Great customer service, great communications (daily update on my order being made) and best of all quality and the perfect product. Had been looking for an infinity bracelet combined with leather for a few years and there particular one was absolutely perfect and well priced. Certainly returning for more....

I ordered the Generational Copper Bangle and had it personalized with engraving and adding a charm. I am so in love with this bangle! It is stunning and feminine.
Ordering online was easy and smooth, and I was updated every step of the way from when they received my order to chatting about logistics (I ordered the bangle and charm separately and they were very accommodating with the delivery fee).
Overall experience is 10 out of 10!

Fantastic quality

Wonderful! My partner could not be happier with her beautiful custom made rings. Service was personal, like they really cared and took a personal interest. Constantly updated on progress. My happy partner is now going to be ordering the exact same rings with different birth stone for me! 😻

The company is excellent at communicating the whole process. The quality of the products are excellent and it came out perfectly. The delivery was sufficient. I would recommend Silvery to anyone.

I ordered the chain with both the birthstone (within the flower) and engraving on the coin (i.e., rather than separately) as a keepsake for our flowergirl, thinking that she could wear this on another chain at a later stage, if preferred. Opted to have an amethyst (purple) stone, to feature above her name and engraving on the back with our initials and the date of the wedding.

The item was prepared and delivered very efficiently, and beautifully packaged. Decided to open before giving this to the flowergirl, as Silvery had got the colour of leather wrong of an order we'd placed to have a bracelet made a few months back (which they then replaced).

Unfortunately, the size of the birthstone that we selected is too small to be seen or reflected, even with light behind (that it would not have when worn). This is certainly not the way that the pendant was promoted in the image on the website where a yellow stone is used. The dimensions of the coin and stone (although not the flower) are given but the marketing/presentation of the stone is misleading, particularly for an item that is priced at over R1,000.

silvery.co.za product teen-necklace-engraved-name-flower-birthstone-necklace

I contacted Silvery to engage them on this, excerpt from their response (sent by Jenine) below, this does clearly not address the issue of the misleading image used:

'Birthstones are natural materials, and their color is influenced by trace elements (for example, chromium in emeralds or iron in sapphires). As a result, when stones are cut into different sizes even from the same batch, slight variations in shade are to be expected. In addition, a birthstone size affects how light interacts with the stone. Larger stones allow light to travel through more material, increasing absorption of certain wavelengths and creating a deeper, richer appearance. Smaller stones have less depth, allowing light to pass through more easily, which can make their color appear lighter or less intense. This difference in how light is absorbed and reflected, along with natural variation, explains why the color may look slightly different depending on the size of the stone.'

Whilst the reviews logged on this site are mostly positive, Silvery has a trust index of 3.6 on Hello Peter with TWO other complaints (in June 2025 and august 2020) that note the same misrepresentation of the birthstone in their promotional image.

hellopeter.com silvery

I have gone back to Silvery to note these complaints and will address my own to the Advertising Regulatory Board, in addition, if they do not more adequately address the issue of false advertising on this item.

I'm all for supporting independent and small businesses but not if this is the outcome.

Chain broke within a week . How disappointing.

The service was great! The bracelet was perfect! Delivery was super fast. So happy with it all.
Thanks to great product & great service!

Always a pleasure buying gifts from Silvery Jewellery! Quick delivery and stunning quality

Quick efficient

Great service and stunning product quality!

The service was outstanding and then we received it, it was more than we expected. Beautiful thank you

Delivery was spot on time as per your manufacturing timeline. The daily progress notifications were next level. The necklace is so beautiful and the message and packaging so beautifully done. Thank you