Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 4 sur 5 étoiles

eSIM was supposed to automatically connect but didn’t. The process of activation was more difficult than I expected. If I didn’t have wifi, I would not have been able to troubleshoot. Once finally con... Voir plus

Noté 5 sur 5 étoiles

We bought four esims for our trip to Japan. Unfortunately two of our mobile phones were not compatible. The service in Japan was excellent. We downloaded the esims at home before leaving and when we a... Voir plus

Noté 5 sur 5 étoiles

I found it easy to choose, select and purchase an eSim plan. Although familiar with eSims, I found the instructions to load clear and accurate. When I arrived in UK/EU, I used the free hotel WiFi to a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My husband and I used Simify for our trip to STH Korea and Japan and once we landed we had accidentally used 2 sims on the one phone instead of 1 sim for each of us. We used the apps chat bot which th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de télécommunications

Écrit par l'entreprise

Simify - Travel eSIMs made simple Stay connected wherever you go with Simify. We make it easy for travellers to ditch roaming fees and get fast, reliable data in over 150 countries - including Europe, Asia, the Americas, and more. Trusted by over 500,000 travellers, Simify eSIMs are easy to activate and come with real human support when you need it most. Our mission is simple: make travel feel effortless by keeping you connected every step of the way.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 4 sur 5 étoiles

Turn data roaming on

eSIM was supposed to automatically connect but didn’t. The process of activation was more difficult than I expected. If I didn’t have wifi, I would not have been able to troubleshoot. Once finally connected everything was seem less. Data roaming needed to be turned on manually on my phone so nothing worked until I figured that out.

10 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Appreciate the refund on the esims that we weren't able to use!

We bought four esims for our trip to Japan. Unfortunately two of our mobile phones were not compatible. The service in Japan was excellent. We downloaded the esims at home before leaving and when we arrived in Osaka we had internet connection right away. For the two esims that we did not used I was refunded the money, which I really appreciated. Highly recommend and I would absolutely use Simify when going overseas again.

17 avril 2026
Avis spontané
Noté 4 sur 5 étoiles

My first eSIM

Easy to download the app and purchase and install each eSIM. Activation was Ok but setting the Default Voice Line to the primary SIM could have been explained more clearly. It appears to be working well.

17 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

eSIM Thailand

Instructions easy to use just left one thing off once I arrived in Thailand when I had time fixed it and The eSIM connected .the coverage is great. Once again a happy customer 3 rd time and 3rd different country Simify are great

14 avril 2026
Avis spontané
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Réponse : Simify

Glad to hear you had great coverage in Thailand! Appreciate the review Margaret 🙌✈️⭐

Noté 4 sur 5 étoiles

Check with mobile carrier before travelling with an eSIM

The installation of my eSIM was very easy, however, although I double-checked that I had the settings, as per the instructions, correct, my carrier (Optus) still connected me to global roaming when I landed overseas. Why, I don’t know!
For peace of mind, and to reduce the possibility of additional roaming fees, I have ended up removing my SIM card which now means I am unable to receive calls, or codes by SMS, something that I was hoping to have access to.
On the other hand, I set up my husband’s eSIM with exactly the same settings, and he has had no issues with his carrier (Telstra).
Other than that, the eSIMs are working as advertised - let’s just hope I don’t need any verification codes while travelling!

15 avril 2026
Avis spontané
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Réponse : Simify

Sorry to hear about your experience with your home carrier. Fingers crossed you don't need any verification codes! Appreciate the review Arlyn ✈️📶

Noté 5 sur 5 étoiles

Great coverage

Easy to install and gets great coverage

13 avril 2026
Avis spontané
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Réponse : Simify

Thanks for the great review, Anna-Marie! 🙌⭐🫶

Noté 5 sur 5 étoiles

Best E-sim

My husband and I used Simify for our trip to STH Korea and Japan and once we landed we had accidentally used 2 sims on the one phone instead of 1 sim for each of us. We used the apps chat bot which then connected us to Charmaine who was wonderful in helping us sort this issue and re-sent a new e-sim so we could use it on the second phone. It was an easy process and done very quickly! We have used Simify twice and each time it’s been the best choice!

15 avril 2026
Avis spontané
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Réponse : Simify

So glad Charmaine could get you sorted quickly! Look forward to travelling together again Adriana ✈️📶🙌

Noté 5 sur 5 étoiles

Simply the best

I cannot explain how wonderful it is to receive what is promised from a business. Even better when contacting customer support and I receive prompt replies and assistance. The bonus was that Simify followed up with emails to confirm all is good. This is my third time using them in 3 different countries and never an issue. I look forward to the next holiday and having the pleasure of using a Simify's product. Thank you...

31 mars 2026
Avis spontané
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Réponse : Simify

This review is simply the best! We look forward to travelling with you again too Karen! ✈️🫶🙌

Noté 5 sur 5 étoiles

Esim wasn't compatible with my locked…

Esim wasn't compatible with my locked Testra plan. My fault!

Simify returned my money despite this being my fault.

Highly recommend

13 avril 2026
Avis spontané
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Réponse : Simify

Appreciate the review, Adam! Hope to travel with you in the future when your phone is unlocked ✈️⭐

Noté 5 sur 5 étoiles

Very helpful support from an Australian company - hooray!

Very helpful support after trying to resolve a few issues, mainly due to poor internet on my end. It was really good to know that no end of support is available.
Thanks to you all at Simify.

15 avril 2026
Avis spontané
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Réponse : Simify

Glad our amazing support team could help get you sorted! Appreciate the review, Jennifer ⭐🙌📶

Noté 2 sur 5 étoiles

Great for internet but intentionally disingenuous for calls & SMS

While this service was wonderful for internet connectivity & speed while travelling in Japan I feel like the promos are intentionally disingenuous. They say keep your own number, this means one thing to the typical person, I will be able to make & receive phone calls & SMS messages.

This is not true, there is no phone or SMS service included. Its a real stretch to draw a line from this to WhatsApp because WhatsApp is an internet service.

Your number is not accessible to people calling you
You can not make phone calls
You can not send SMS messages
You can not receive SMS messages

This marketing spin is intentionally disingenuous and it stinks.

22 mars 2026
Avis spontané
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Réponse : Simify

Thanks for taking the time to share this feedback, and I’m really sorry to hear you feel this way.

I do want to clarify this as clearly as possible because I understand how this could feel confusing if it wasn’t expected.

Our eSIMs are data-only services, which means they provide mobile internet but do not include traditional voice calls or SMS services. When we say you can “keep your number,” this refers to keeping your physical SIM active in your phone for calls and texts, while the eSIM handles your data connection.

So in practice:

Your home SIM can still receive calls and SMS
The eSIM provides your internet connection
Apps like WhatsApp, Messenger, FaceTime, etc. use that data to make calls and messages over the internet

We absolutely don’t intend to mislead anyone, but I’m sorry that the way this was presented didn’t match your expectations. Feedback like this is really important, and I’ll be sure to pass it on to our team.

Thanks again for raising it, and I’m sorry again for the frustration.

Noté 5 sur 5 étoiles

Easy set up process

Easy set up process, not iver priced like some. I always use Simify when im on an international trip

15 avril 2026
Avis spontané
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Réponse : Simify

Thanks for always choosing and trusting us Vanessa! Look forward to the next trip together ✈️⭐🙌

Noté 5 sur 5 étoiles

I have used Simify before and as…

I have used Simify before and as previous experience it was easy to purchase and install

15 avril 2026
Avis spontané
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Réponse : Simify

Appreciate you using us again Denish! Glad to hear you found the process easy. Thanks 🙌⭐

Noté 5 sur 5 étoiles

Ease of installation and operation

Ease of installation and operation. Competitive price, easy to use and toggle between primary eSim and travelling eSim. Convenient regional package of countries.

15 avril 2026
Avis spontané
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Réponse : Simify

Appreciate the review, Colin! Glad to hear you found it easy and convenient 🙌✈️

Noté 5 sur 5 étoiles

rozie was amazing

rozie was amazing. calm and helpful. so grateful after a long flight and my luddite brain.
so happy with her service

15 avril 2026
Avis spontané
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Réponse : Simify

Rozie really is a gem! So glad to hear she was able to help after a long flight ✈️Thanks Kylie ⭐🙌

Noté 5 sur 5 étoiles

amazing service and customer service

I’ve previously had an e-sim via simify and this second time around i couldn’t get it to work, but the team was super helpful and got me up and running as soon as they could, many many thanks to Kyle for assisting me all the way through. I will definitely be a returning customer.

15 avril 2026
Avis spontané
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Réponse : Simify

Glad to hear Kyle could help get you up and running! Look forward to travelling together again in the future, Bella ✈️⭐🫶

Noté 5 sur 5 étoiles

I always use Simify when I travel

I always use Simify when I travel, they are the simplest eSIM to use and their customer service is always incredibly helpful.

25 mars 2026
Avis spontané
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Réponse : Simify

Well this is simply the best review! Thanks so much Nadine ⭐🙌🫶

Noté 5 sur 5 étoiles

EASY TO USE

I found it easy to choose, select and purchase an eSim plan. Although familiar with eSims, I found the instructions to load clear and accurate. When I arrived in UK/EU, I used the free hotel WiFi to access the app before activating. Android activation instructions were also clear and precise; and I had no issues. 7 days into my trip; service in UK, NL, CZ, SK and AT has been a good mix of mostly 5G but occasionally 4G. I have restarted my phone occasionally when the service appeared to drop out but I knew that it was still available.

8 avril 2026
Avis spontané
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Réponse : Simify

Glad to hear you found it easy to use Lindsay! Appreciate the review 🙌⭐

Noté 5 sur 5 étoiles

Great coverage in Phuket

Great coverage in Phuket, easy to install on Samsung S25ultra.

15 avril 2026
Avis spontané
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Réponse : Simify

Appreciate the review, Frank! Glad to hear you had great coverage in Phuket ✈️📶

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