Simply Elsie Avis 

Excellent service from the staff. Would highly recommend

Ordered on 19th August now 29th and items not received. Been given two different tracking numbers. Both of which stop and don’t update.
Offered a partial refund. Not received Offered a voucher for another purchase. Never received. Keep saying what a nice little group of ladies they are in the UK so not sure why debit for purchase mentions Miami Florida on my statement.
Furthermore, these reviews are misleading because you are asked about the service and these are all about the service not about the product. There was an update today but the timing was later than the actual time it was so it appears that the product is coming from abroad so I’m not sure where that fits into being told that we’re a small team of women who care a lot and everything is packed very carefully it would appear it isn’t packed in this country at all so if it has got to
go through customs there is no way that the delivery time can be met. The service rating by others is good because you receive numerous and I mean numerous emails of apologies and platitudes
I’m not sure where this bit of information fits in the scenario????
“We are a small group of women and we have been dealing with a surge of orders recently which we prepare and pack by hand ourselves”
So if they are in the UK and the parcel has come from abroad, how does that work?

Gave me the information I needed to order the goods.

Graet service with replacing my tops as needed different size excellent service

It’s a bit hard to find the size I need on the pattern but me not getting a pattern this way before.
It was emailed very fast, & I’m sure I’ll work it out.

My order has not arrived, but Lyn understood how I felt and I feel she is genuinely trying to make things right. I understand the problem is more with the courier, but she’s still trying to help.

I contacted the company to return a vest that seemed the wrong size for me, but there was initially some trouble tracking down my order. However, the problem resolved, and the company offered a replacement in another size, which I have now requested. It seems I don't need to return the original vest, just pay for postage of the replacement.

Don’t be fooled by the lovely tops being advertised it is not what you receive. The 5 star ratings are for the customer service which are excellent(I did get my money back) but that’s where it ends.
They may be designed in the uk but are made in China as the fast shipping takes 3 weeks even though I got an email a few days after ordering with a picture of a package being handed over to Royal Mail saying my package is on its way.
The tops are definitely not premium fabric and look like they have literally been cut out sewn down the side and sent out no hem or stitching around the edges at all including the straps and the bra inserts were folded over.
Very disappointed as it’s a great idea but unfortunately the finished product is not made to a good standard.

Was so looking forward to receiving these. Following their size guide I went for Small. I could hardly get it over my head it was so tight. When I eventually did it the body part felt suffocating and the bra totally flattened my breasts. Couldn't wait to get it off. I was so disappointed. Will be returning.

Super quick, super communications, super friendly and well wishers. Stupendous!!! Thank you. 🤩

Excellent customer service from Simply-Elsie. Very helpful and understanding when they realised the product was not the right one for me. I requested a full refund which was facilitated within a few days. Thank you.

First class service great customer communication a pleasure to do business with.

I ordered the wrong size and they sent me the correct size (which I am waiting for )

The team was most helpful

Thank you

Good customer service with lots of email trackers throughout the order.

The garment was not at all what I was expecting and I did not want to keep it. The refund process was simple and straight forward. Thank you

Contact between myself and the company has been good. I had a query and received a response. This was followed up and eventually ended in a purchase

the Tank Tops are lovely but delivery time was disappointing

Excellent customer service. I ordered wrong size and matter quickly sorted with replacement. Very satisfied.

I was not happy with my purchase and they sorted straight away

very swift and efficient response to my query - thank you