Simplyture Avis 2

What an unfair system. When driving into the drop off area, you are committed to paying, whatever the price. It has now gone up to £7 for up to 10 minutes! We are dropping off for goodness sake. Most of us therefore are only stopping for 2 minutes (like me), giving this company the opportunity to rake in £35 for one space in 10 minutes. Outrageous! I appreciate they are trying to stop people parking there for long periods, but there must be a better way. £7 is far too much!

I dropped off a family member at Gatwick airport and saw its no longer free to drop off. OK I get why, however the process to pay that seems to have been outsourced to SimplyTure.com is not easy or quick and needs to be improved on- first you have to register - ridiculous if its a one off event. Not possibly on my mobile as password chosen was reject despite being 'compliant' - I got home and it took me ages to register, enter card payments, only to discover that the system only takes autopayment for events AFTER you register.

So then I had to do battle with their online payment system again entering all my details again including car reg to settle todays £5 drop off charge. Altogether this has taken me 30 min of my sunday which, on top of the time taking family to airport, I really resent. For a large business to have such a tortuous payment process is really poor. It should take seconds on a mobile device.