Ordered 3 rolls of Duralay Timbercare Excel late afternoon on Friday 28/11 and order processed and despatched yesterday 01/12. Amazingly, delivered today at 4pm. Great product at a good price,... Voir plus
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A carefully curated selection of stylish and interesting products at sensible prices displayed via a very clear website. Efficient communication, rapid delivery and good packaging. The Simply U... Voir plus
After an initial simple mix up, the companies response has been outstanding. They have put measures in place to prevent it occurring again and gone over and above to leave me feeling like a valued cu... Voir plus
L'entreprise a répondu
Huge range to suit every combination of floor coverings, clear descriptions and advice and the threshold arrived quickly and well packed. I’ve used before and will do again.
À propos de l'entreprise
Écrit par l'entreprise
UK supplier of high quality carpet, wood flooring and LVT underlay online. We stock the very best underlays from all the leading manufacturers - including Cloud 9, Tredaire and Duralay - for the lowest prices online.
Coordonnées de contact
1 Meridian South, Meridian Business Park, LE19 1WY, Leicester, Royaume-Uni
- contact@simplyunderlay.co.uk
- simplyunderlay.co.uk
4,7
Excellent
315 avis
N'a pas répondu aux avis négatifs
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Great service
Great service. High tog underlay with next day delivery at a fraction of the high street retailers.
8 mai 2024
Réponse de Simply Underlay
Thank you for your review. We offer the best price we can on all our products to make them affordable for all - way below the big-name high street shops!
Underlay for laminate
Really good underlay, easy to order and dispatched and arrived promptly. Good service all round.
10 mai 2024
Réponse de Simply Underlay
Thank you for your review. We're glad you're happy with the quality of the product and speed of service.
Very rude delivery driver.
Delivery driver phoned and asked me to meet him at the end of the road. This was Not possible, I am elderly and underlay is heavy. I explained this and Then he threatened to leave the underlay there at the.
End of the road. I told him I had paid a high delivery charge and therefore i would like my underlay brought to my door please. He did so, with no problem other than that he reversed but he was rude and sulky on arrival. Not a pleasant experience at all.
7 mai 2024
Réponse de Simply Underlay
We're very disappointed to read this review and hear about your experience with DX Freight. We pay a lot of money for delivery, and this level of service is clearly unacceptable. We've lodged a formal complaint with the courier.
Hopefully, others will see that this star rating doesn't reflect the quality of our products or the level of service we provide. As we weren't aware of the issue in this instance, we couldn't advocate on your behalf.
Very Pleased With My Underlay.
Very Pleased With My Underlay.
Extremely Soft & Was Kept Updated Regarding Delivery.
7 mai 2024
Réponse de Simply Underlay
Thank you for your review and we're glad you're pleased with the product chosen.
Website easy to use
Website easy to use. Product seems good and was easy to lay. Bought to make a suspended floor warmer in winter months.
Although I left a written message with the order it arrived the day before when we were not there, a neighbour kindly took it in.
29 avril 2024
Réponse de Simply Underlay
Thank you for your review and your neighbour being so accommodating! Unfortunately we don't have control over the courier routes, which means on our standard service we cannot request a delivery date. However, we do provide a tracking link that updates each morning to try and help alleviate missed deliveries.
10 / 10 service
29 avril 2024
Réponse de Simply Underlay
Thank you for your review, we always strive for 10/10.
Réponse de Simply Underlay
Thank you for your review.
Exactly what i needed
Exactly what i needed, no fuss, good price and turned up when it said it would
16 avril 2024
Réponse de Simply Underlay
Thank you for your review. We pride ourselves on our service so this is nice to hear.
Competitive pricing and a good range of goods.
Competitive pricing and a good range of goods I was interested in.
Item arrived well packaged, with good communication about the delivery which was very useful.
Good quality items delivered timely.
10 avril 2024
Réponse de Simply Underlay
Thank you for your review. We're glad we lived up to our own expectations.
Second purchase
Second purchase, great communication and fast delivery. Would highly recommend.
15 avril 2024
Réponse de Simply Underlay
Thank you for your review and choosing us again. I hope we get to serve you again the future.
Réponse de Simply Underlay
Thank you for your review and we hope to serve you again in the future.
Simply the best
As the name of the company says its simple. From ordering to delivery it took 3 days. Great choice for all budgets at competitive prices. Can't wait to see what the plushwalk feels like in the bedroom. Do not hesitate to use this company.
10 avril 2024
Réponse de Simply Underlay
Thank you for your review, we really appreciate it. You won't be disappointed with Plushwalk - we all have it in our own bedrooms!
Fast delivery
Fast delivery, courier called ahead to confirm delivery address, will definitely use this company again.
28 mars 2024
Réponse de Simply Underlay
Thank you for your review. This is the level of service we expect to deliver for our customers.
Unfortunately i would have given a 5…
Unfortunately i would have given a 5 star rating but the courier delivered the order to another address and then attempted to say that i had signer for the order? After a delay with fantastic communication Simply Underlay re-sent the order and it arrived within a few days.
25 mars 2024
Réponse de Simply Underlay
Thank you for your review, Steven. Sometimes the courier can inevitably let us down, but we always try to put the customer first when rectifying the issue. We appreciate you being so understanding and patient while we sorted it out.
Réponse de Simply Underlay
Thank you for the positive review, we appreciate it.
Réponse de Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Speedy delivery and great product
Speedy delivery. Excellent product. Have recommended to friends! Thank you!
19 mars 2024
Réponse de Simply Underlay
Thank you for your review and recommendation, we greatly appreciate it.
Réponse de Simply Underlay
Thank you for your review. We hope to serve you again in the future.
Underlay is good quality thanks
8 mars 2024
Réponse de Simply Underlay
Thank you for your review. Each underlay we stock is handpicked due to its quality so we're glad to hear this.
Dirty wrapping
Our order was processed and delivered perfectly and without any trouble. Our only negative was that the polythene bags that wrapped each roll were covered in a thick layer of dust. You would end up getting quite dirty when you unwrapped a roll
6 mars 2024
Réponse de Simply Underlay
Thank you for your review, we're glad the service lived up to expectations. We apologise for the dust on the packaging, this would have occurred during the courier process and is likely the way they stored or transported them unfortunately.
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