Placed my order Sunday evening and delivered Tuesday morning! Great communication throughout and groceries well packaged. First time placing an order with this company will definitely be ordering agai... Voir plus
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From ordering to delivery only took 48h, I had no problems at all, everything just worked fantastic. If I was going to give constructive criticism I would say that an acknowledgment email of my order... Voir plus
L'entreprise a répondu
Purchased one of those ready prepared in a coconut drink that comes in a fancy plastic packaging with straw included . Got home and removed the wrapping to find that it was covered in fungal moul... Voir plus
I had been on the hunt for dried unripe mangoes to use in pickling, but they seemed impossible to find. Just when I was losing hope, a friend recommended Siras. Trying out their online ordering for th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Épicerie asiatique
- aussi dans
- Épicier en gros
Écrit par l'entreprise
Sira, Cash & Carry is your one-stop shop for all your grocery needs, offering a wide range of products from fresh produce and dairy to household essentials and international foods. With a focus on quality, affordability, and customer satisfaction, Sira Cash and Carry provides a shopping experience that caters to all members of the community. We pride ourselves on our clean, well-organised store layout, making shopping easy and enjoyable. Whether you're planning a big family dinner, restocking your pantry, or just picking up a few things for the week, you can find everything you need at competitive prices. Our friendly staff are always on hand to help you find what you need and to ensure a pleasant visit every time. Join the many happy customers who have made Sira Cash and Carry their preferred shopping destination!
Coordonnées de contact
Amrit House, Springfield Rd, Hayes, UB4 0JT, UB4 0JT, Hayes, Royaume-Uni
- 020 4614 9362
- support@siras.co.uk
- sirasonline.co.uk
3,9
Bien
22 avis
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Delivery of wrong items and lack of accountability. We ordered 10 large tins of the Natco…
We ordered 10 large tins of the Natco kesar mango pulp ‘NO added sugar variety’ but instead received a delivery of the ‘sweet added sugar’ variety.
The whole reason for ordering 10 large tins was because the website said that the ‘NO added sugar’ variety was available in stock.
I tried to call customer services and was advised to put my complaint in writing via email however received no response.
I followed it up again with another email after a fortnight and still received NO response.
I am now left with 10 large tins of sweet ‘added sugar’ mango pulp that go against my health needs and trying to give it out to friends for free.
I refuse to return these and incur heavy postage charges for no fault of mine.
I am so furious with the lack of accountability on part of SIRAS that I would never ever recommend to trade or give any business to them.
Anyone from Siras reading this, shame on you for misleading customers and then refusing to own up to your mistakes and turning a blind eye.
12 octobre 2022
Avis spontané
Réponse de sirasonline.co.uk
Dear Jwell,
Thank you for reaching out and sharing your feedback. I am truly sorry to hear about the mix-up with your order of Natco kesar mango pulp and the frustration this has caused. We aim to provide accurate and efficient service, and it's clear we fell short in this instance.
I understand that our response to your emails was not timely, and I apologize for the lack of communication. This is not the level of service we strive to provide, and we are taking steps to ensure our customer service processes are improved.
Our website and processes have recently been revamped and improved to better serve your needs. This update is part of our commitment to ensure smoother, more efficient customer experiences and responsive support. We are certain that the new features and enhancements will better serve your needs next time you visit us online.
We value your business and would like to regain your trust. If there is anything more we can do to rectify this situation or if you would like to discuss this further, please do not hesitate to contact me directly at info@siras.co.uk or 020 4614 9362.
Thank you for your patience and understanding.
Warm regards,
Customer Service Manager
Sira Cash & Carry
I would not use again.
In my opinion the service was not good, as there were many issues..
Firstly they sent items minus several and just said "by the way we will refund those" and I said you're supposed to ask first especially if more than half the order is missing and also I would not have agreed and paid postage also. So they refunded postage and to be fair I did receive the remaining items.
However, that is not how businesses should operate in my opinion.
The remaining items were also incomplete (no surprises there)
Couldn't even be bothered to request a refund for those, not worth it, fed up of dealing with them.
The website looks good and professional, but again, it seems items showing in stock are blatantly not in stock. I have seen other companies use this process to get sales, in my opinion it is deceptive and should be illegal.
they don't offer paypal or other payment with safety in my opinion and that speaks for itself I think.
26 octobre 2021
Avis spontané
Réponse de sirasonline.co.uk
Dear Joseph,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the difficulties you experienced with your recent order and understand your frustration with how the situation was managed. We strive to ensure that all orders are fulfilled accurately and completely, and it is clear we did not meet these standards in your case. The issues you mentioned regarding stock availability and communication about missing items are concerning, and I want to assure you that we took immediate steps to address these problems to prevent them from occurring in the future.
Regarding the stock discrepancies and our website listings, we have reviewed our inventory management system to ensure that our online stock levels are updated in real-time, reflecting true availability to avoid any future misunderstandings.
We also acknowledge your concerns regarding our payment options and understand the importance of providing secure and trusted methods for our customers. We currently offer various payment platforms, including PayPal, to offer a safer and more versatile shopping experience.
Your feedback is valuable to us as it helps us to improve our service Additionally, if there are any unresolved issues with your previous order, I encourage you to reach out directly to me so that I can personally ensure they are promptly addressed.
Our website and processes have recently been revamped and improved to better serve your needs. This update is part of our commitment to ensure smoother, more efficient customer experiences and responsive support. We are certain that the new features and enhancements will better serve your needs next time you visit us online.
We value your business and would like to regain your trust. If there is anything more we can do to rectify this situation or if you would like to discuss this further, please do not hesitate to contact me directly at info@siras.co.uk or 020 4614 9362.
Warm Regards,
Sira's Customer Service Team
Sira Cash and Carry
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