Sky New Zealand Avis 150

The sky sport now app is garbage. As of 21 march they will be charging $54.99 each month for this pathetic service. The last 4 years the chime cast quality is rubbish. Plenty of buffering. If you are watching a game an hour delayed sometimes the app will freeze then take you toward to the live broadcast completely tuning the score for you. And now they have fallen to even worse standards. They can not be bothered uploading replays. They reduced the playback option so you can only go back 6 hours now instead of 24. Thank you for ruining sport for me sky.

I have had no sky since 26th Dec 2024.have had numerous appts for sky tech to come, never do they turn up.Happened last week and again yesterday last week after another time arranged , no show asked to be put through to nz crew.
He couldn't of given a shit he said you have
been rescheduled 5th march as expected another no show.
Today another 2 hrs on phone to sky yet another date arranged I again asked to speak to a nz operator.
As you can imagine iam starting to get very angry and frustrated.
Today 6.3.2025 the NZ sky operator told me the TRUTH why has this not been told me every other time I have spoken to sky in the last 3 months.
I was told SKY will NOT be sending any technician until after April they believe the issue is caused by their old satellite which is being replaced in April 2025. If there is an issue after they will look at sending out a technician.
I HAVE BEEN WITH SKY FOR NEARLY 30
YEARS.
Sky obviously has no respect or loyalty to me as a valued customer
I am disgusted they have lied deceived and showed no integrity.
I DO NOT BELIEVE I CAN STAY A CUSTOMER OF SKY due to their appalling treatment of me over the last 3 months.
I wish I could go higher to be heard, I do not believe Iam the only one who has been treated like this.
SKY are quick enough to offer a credit, Honesty would of been the right thing to do when I called around Christmas 2024.
It became extremely stressful dealing with sky as it always proved difficult with their ducking, diving lies deceit and dishonesty. Also blaming me for there not coming to my property.
When in fact SKY had no intention of coming to the property at any of the appointment dates that had been made. I was given this information today.
A BIG THANK YOU TO THE NZ OPERATOR WHO AT LAST TOLD ME THE TRUTH.

Honesty would of been more acceptable.
Sky you should feel ashamed of such despicable behaviour to your clients.

Oh wow, SKY TV, what a shining example of top-tier service! I mean, who doesn’t love paying for a service that barely works? Moved into a new house, got a brand-new dish installed, and—surprise, surprise—endless pixelation and blank screens! Truly cutting-edge technology at its finest.

Of course, after calling them, they replaced the dish—because, you know, why actually fix the problem when you can just swap things around and hope for the best? And yet, here we are, still experiencing the same issues. But don’t worry, a technician is on the way—which, given SKY’s track record, probably means they’ll show up, shrug a bit, and leave without actually fixing anything.

Honestly, how is this company still operating in this day and age? With all the advancements in technology, you’d think they’d have at least some idea of how to provide a functioning service. But no, it seems like SKY hires only the best and brightest from the Clown Academy, specializing in ‘guesswork and delays.’ Truly impressive levels of incompetence!

So many things! 11 days ago I asked whether Sky was going to play the 12th season of a show, having played all previous 11. A simple yes/no question. I received a reply 5 days later saying the matter had been referred to the programming department. Today I received a response asking me to clarify things. I’m none the wiser!
With Sky Starter + Entertainment costing about the same as Apple, Neon, Netflix and Prime combined it’s rapidly becoming a no-brainer. I’m getting ready to leave after 38 years!

Terrible terrible service. I cancelled my service last year, and they requested I return my equipment. I was out of the country for a few weeks. I called when I got back (still in the 1 months return policy) and informed them I would be posting the next day and that I was out of the country hence the delay. I received a charge to my account for the equipment, which was cleared 5 days later (due to returning of the equipment). I then CALLED to confirm the charge was removed and check I had nothing owing on the account. They confirmed I was all good (when in fact I actually was in CREDIT on the account which they did not inform me of). 3 months later I am getting messages from BayCorp. When I contacted Sky they informed me it was a mistake and they would remove the charge. Bay Corp then inform me that there is in fact a 50$ collection fee. This is the worst customer processes and service I have ever encountered. When a customer is clearly asking whether there is anything on the account to settle - a company should be required to give you the full picture. Furious. Will NEVER go back and will NEVER recommend.

Terrible service from this company and its staff, the customer service appalling!

Probably the worst service from a company I ever had, no wonder they are going backwards.
Obviously the company is not listening to the customers, go AI

Sky over all has failed in many parts. Their customer services is terrible and their website is useless in many areas. I wanted to double check what credit card I had setup as my bill payment. When you go into edit credit card, it comes up asking for credit card details and implying what you enter you will be paying .01c. I do realize this is verification of your card, but why do I have to enter it and why does it not just show my credit card which is registered. The customer services person is appalling and there is no logic behind their questioning and logic. He keeps asking what my email address is for logging in as I might have logged into wrong account. How can I have logged into wrong account, when I can see all my details, and bills, payment set . But he insisted that I have to tell him my email address. He even says what my email address is, and asks me to validate. I question this line of questioning. I just wanted to verify that a credit card was setup for my account. He then tells me that I should have got an email telling me when it was setup. This might have been done several years ago yet he insists this is the way to verify my credit card. I tell him I may not hold on to that email, but he insists this is the way to verify .. which is ridiculous. In the end I had to hang up as his insistence of knowing my email address seemed more important than to tell me a way to find out what credit card I have setup to pay my bill. My main reason for ringing was because I was sent an email to make sure my credit card was setup correctly as they had some system update done, so I needed to check. It also irks me that they now don't have an 0800 number, but instead you have to waste your mobile minutes placed on hold waiting for almost an hour and even if you get someone they put you on hold several more times. If you want to cancel any part of your subscription, you also have to wait up to an hour or more to get someone to cancel, yet they allow you to subscribe on line within seconds. Quick to get your money, but slow when you are opting out. SKY, you have gone down hill

Not happy i got sky for mtv bye sky waste of money

Horrendous service. I would never recommend SKY to anyone. With the change over our service has become useless and we decided to cancel. It took an hour on the phone where I repeatedly stated "I WANT TO CANCEL SKY" but was continually given the hard sell by the operator. After stating the fact that I was taping the phone conversation I was told our sky would be cancelled in a months time. But hey presto 3 weeks after I received another bill. It really does scream SCAM. There are other ways these days to stream and watch the TV you really want to watch. Terrible, terrible, TERRIBLE service.

My grandma had significant technical issues for months. Multiple attempts to arrange technicians who wouldn't show up, when they eventually did the problem remained unresolved. I cancelled on her behalf and it took an hour on the phone where they hung up on me once and transferred me to three different operators where I had to start the cancelling process all over again. Reason for cancelling was my grandfather had died, and they made me explain this four times. Obscenely expensive at $70 a month. This has the flavour of a scam where elderly people who might be vision-impaired or less technnologically-able are locked into expensive contracts with a product that doesn't work because their service is so hard to navigate. Stay away from Sky TV.

Was a SKY customer for 20 years. Had to relocate so requested for termination of services for end August 2024. SKY said equipment had to be returned and that a courier bag would be sent out.

End August, service terminated. No bag in mail. I phoned sky with a reminder that a courier bag was needed.

End October, SKY put thru a charge for non return of equipment. I phoned SKY and told them that I had not received a courier bag. SKY said a bag would be sent through.

Mid Nov, SKY passes my account over to a debt collection agency. I called the agency explaining the situation i.e. that I had not received any courier bag to return the equipment. The debt collection agent said that she would get in touch with SKY as the debt collection agency had a direct relationship with SKY. 2 weeks later, no courier bag as yet. I called the debt collection agency and they said they would send another note to the the SKY team.

End November, SKY put thru a late penalty charge for equipment that had not been returned.

A week before Xmas 2024, courier bag arrives. Router and SKY box and all cables returned, couriered back to SKY.

Early January 2025, debt collection agency phoned to say one piece of equipment noted returned and credited out. Second piece of equipment not noted as being returned and therefore charge still stands plus debt collection agencies fee.

Both pieces of equipment was returned in the same bag. The debt should never have gone to the collection agency since no courier bag was provided to facilitate the return.

I have logged a dispute,

I cannot believe how long this has taken, for a simple termination of service plus returned of equipment. I suspect it will not end shortly and I might have to go through the disputes tribunal to get the matter settled.

This, after 20 years of being a customer.

Took sky 3 weeks to install black sky box/cable. Called them a few times and said to wait for the technician to call me back. 2 weeks went by and called sky back only to be told the last person i talked to didn't book a technician for me. They then booked a technician for me and they came within 2 days and installed it. Very poor communication between customer service and technicians.

Works out to $55 a WEEK for sky and internet. Horrifically overpriced. The "premier"movies are 90% action. Sky has an entire channel for action movies. Repetitive programs. Sick of Harry Potter and Fast and Furious "seasons". There are millions of movies made, I'm sure. Yet I'm subjected to the same crap, month are month I pay the bill in our house. 4 males and 1 female. (Me). I am absolutely NOT getting ANYTHING out of sky.

Worst service I’ve ever experienced waited for hour and half on phone to talk to a representative about my account told I was second in line then I was cut off rang again following day another hour and half finally nearly being cut off the representative said to ring back again to talk to somebody higher up no way will cancel sky after 20 years shame on sky poor customer support

SKY TV and internet services are dismal. Things were going well until I moved house. Giving SKY plenty of notice to be able to watch SKY TV and to upgrade to their fibre offer was a complete waste of time. The first date given for fibre box installation was 29th November, 2024. Other dates provided by them were 2nd December, 6th December, 12th December, 20th December, 7th January, and the 10th of January 2025. It seems the communication between SKY and the likes of Chorus is non-existant. I have since gone with another internet provider and have now been sent more routers from SKY, despite canceling this service. I do not recommend SKY's internet connection in any way.

Overpriced, limited selection, intentional monopoly, terrible app

Absolutely terrible service. Moved houses, filled in the form pryor, rang them and made an appointment for a technician to come in a few days. Did not turn up. Phoned sky three times after that waiting and waiting for a operator. We can't wacth sky so they need to send someone. They made another appointment for a technician to come out and failed to turn up the second time too. So now, we have been without sky for 31 days since we moved. Absolutely disgusting. Then they had the cheek to take our monthly payment too. Disappointed to say the least. Seems like there is nothing tou can do to get someone to come fix it, what a shocker. Wish we had other options in NZ but there is no other company competing...hence the no service don't care attitude. Frustrating Unhappy customer at the moment.

Not even woth the one star you are forced to leave.

Made huge promises when selling me the broadband package, I now need to phone the technical department every second day due to line speeds running at 15% to what I am paying for. Terrible and unreliable. Everytime I get the same shit "restart your router" or "unplug the ONT".

I am now forced to cancel all my subscriptions with Sky, horrible experience.

I do not recommend this to anybody, stay away!!

I seriously don’t know how this company still has customers. The service is disgraceful to say the least. Have just moved into a new house and organised well in advance for a new dish to be installed Friday, they were unable to give a time meaning I had to take the day off and be available at home all day. No one showed and I didn’t hear a word from sky or their technician, phoning the call centre is worse than pulling teeth, call centre staff are like robots and can’t give any answers. I was told a manager would call me back to discuss, still didn’t hear anything. I then received a call to reschedule at 5pm at night to the following day, again no one showed and no contact. Yet another appointment has been set for Tuesday and surprise surprise, no one showed and no contact. Have also made a formal complaint through the website and no response. 3 scheduled appointments to date, all no shows. Absolutely disgusting, the CEO needs to front up and take responsibility for the shit show shambles they are now running after moving call centres off shore and contracting cheaper contractors just to fill their pockets. Sky TV is an absolute joke and the management team should be ashamed
I have been without sky for a week now waiting on this unreliable time wasting company and it’s now Christmas Eve, so no doubt another week will go by and will more than likely still be charged for a full month of sky.
The monkey at the top needs to control its circus and sort it out