Skymobile 

Awful company , dreadful customer service , arrogant staff , do not use this company . Avoid

Have BB , TV and mobile . Will be leaving as soon as a I can .

Marked missed payment , when I had returned the phone that took them mths to find and after chasing / calling and emailing more than 20 times .

This has been ongoing for 6 mths .

Avoid this Comapny

Stick with EE. The signal for Sky Mobile around south east Kent is abysmal on 5G and it seems to be completely incapable of swapping. Sadly I didn't fire the new phone up in time to be able to cancel and return to EE. Travelling between Tonbridge and West Malling i constantly dropped out of my call and never managed to load maps until I arrived at my destination and got the WiFi!!!

I had 3 sims with Sky mobile and had been a loyal customer for a number of years. Lost service at home about a month ago and decided after much consideration to move to another provider. The process was simple, service is much improved, I have been able to contact their help desk (Lebara) easily (unlike Sky) and also saved money win / win. It tells you something when the Sky customer service agent suggests moving to another supplier. Should have moved earlier and will now look at moving broadband.

Can't give me a £5 sim card..but allow me to get a tv and broadband of £80 a month!!..its Outrageous so ive just cancelled!!!!

Purchased new phone, and they totally screwed the sim up on the exchange! Should have been to most simple task, they are totally useless, Indian call Center terrible havent got a clue what they are doing! Total
Shambles!

Ho sottoscritto qualche mese fa una buona offerta Sky/Fastweb ad 8 euro che includeva 150 giga 200 SMS e minuti illimitati. 5 g ovviamente supportato.
É stato bello per qualche settimana fino a quando la mia stessa offerta é salita di prezzo a 9 euro. Sono iniziati i primi disservizi, assenza di rete , navigazione sempre più difficoltosa. Dopo diverse aperture di ticket tramite segnalazioni ( 4 ) scopro che Fastweb, avendo acquisito Vodafone, non si appoggia più alla rete Tim, ma appunto a quella Vodafone. Bene, cioé male, sparisce la copertura in 5 g , e si presentano durante la giornata numerosi colli di bottiglia che non permettono un normale uso della rete mobile.
Per l'assistenza va tutto bene, ovviamente , e mi é stato detto che non potevano disturbare Vodafone per disservizio se comunque la connessione funziona.
Nonostante abbia fornito screenshot dove i test della velocità della Linea mostrano 1/2/3 Mbit/s per loro va tutto bene.

Che dire, le conclusioni le conoscete già suppongo.

TYSON the CS Agent in SOUTH AFRICA was super helpful and gave me a great deal.

Incompetent staff, fraudulent offers, do i need to continue. Been with 23 years, but enoughs enough. Enter into contract with these coeboys at your risk. If there was a zero star i would have used that

Sky mobile are a great company for stealing your money I have been having problems with my phone and my wife spent 3 hours yesterday dealing with an Indian call centres and the operator was as much use as an ashtray on a motorcycle. Today she has been on again for over an hour and nothing has been resolved.
So keep on stealing money from people skymobile and I cant wait until you want payment from us this month as I have cancelled the direct debit

Se avessi letto la recensione di Nino di tre giorni prima non avrei sottoscritto proprio nulla.Ho avuto lo stesso problema,solo che avendo bisogno del telefono ho dovuto fare altri 20€ di ricarica per attivare la promo e le 20€ si PosteMobile non sono mai arrivate.Vergognoso come il ping pong di responsabilità tra Sky e Fastweb e a pagare siamo sempre noi fruitori

Chiamo il numero Sky preso su mysky e chiedo una riduzione del costo di abbonamento e chi mi risponde mi dice che potevo avere una riduzione se migravo un numero di telefono a Sky. Accettavo e mi veniva chiarito che Sky mobile si appoggiava a Fastweb. Dal momento in cui partiva il contratto Sky/Fastweb sarebbe partita la mia riduzione su Sky tv. Faccio il contratto con Fastweb, mi vengono subito addebitate le spese di attivazione e il canone del primo mese. Passano due mesi Fastweb addebita i canoni ma il trasferimento del credito e del numero non avviene e dopo aver compilato due form per autorizzare il trasferimento del credito e del numero mi comunicano che il trasferimento del credito e del numero non si può fare e quindi, secondo Fastweb, avrei dovuto mantenere entrambi i contratti perché comunque avevo firmato un contratto con Fastweb. Ho subito bloccato l’addebito in conto di Fastweb e ho risolto il contratto. Comunque richiamo Sky e racconto l’accaduto e mi viene risposto che anche se avevo chiamato un numero Sky preso da mysky loro non avevano responsabilità perché chi mi aveva proposto l’offerta apparteneva a un call center. Deduzione finale: poca serietà di Sky che comunque è responsabile se io chiamo un numero Sky e deplorevole atteggiamento di Fastweb che si comporta in maniera banditesca verso un nuovo cliente; ma Fastweb non è nuova a questo comportamento e penso che la eviterò sempre.

On the 6th of September I contacted Sky Mobile, said I was interested in the
Samsung A56 5g that I had seen on their site for £17 per month the deal also included buds, I asked repeatedly if £17 was all I would be paying and that there were no extra costs that would be added, I was assured that £17 would be all that I would be paying, so on the strength of that I signed up for a 36 month contract at £17 per month , on the 24th September I looked at my online bank account and found they had taken £20, I rang them and asked why they had taken £20 instead of £17 I couldn't get a straight answer out of them, wrote a stinking review which Trust Pilot didn't put up, so this watered down review is my second attempt, Friday 24th October my monthly charge now stands at £22 and there is nothing I can do about it, DO YOURSELF A BIG FAVOUR AND AVOID SKY THEY ARE A BUNCH OF LIARS

My wife phoned Sky Mobile to ask about Roaming charges in Spain and during the call an agent advised that she would receive a free gift for being a customer for 9 years plus.

In answer to this my wife said she wasn't interested in a gift only info in the roaming costs.
The agent spoke in an Indian accent and give the name James Williams.
Whilst on holiday, three days later, my wife received a email as advising her of her new contract .. which said she ordered an i phone and watch package. She did not agree too this at all.
During the initial query call there was no contract agreed too, no mention of any package, no terms and conditions read out by the agent.
The Sky agent tried to scam her. As a customer for 9 years 9 months, this is such a bad thing to have happen.
At this point Sky are investigating.

I got a Samsung phone from sky, and it was with a mac book , that you buy the phone and get the mac book, but after you agree to the contract, you will be told to go claim it on Samsung app, sky mobile, thats a wrong image you are puttingout there, you can't put something out there saying buy this and get this, and make it look seamless, and its a process, no invoice number given to me and I have 30days to claim the mac book or I loose it...hmmmm

Fraudsters impersonating sky asking for email address and passwords for sky accounts so they can do fraud