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Lisez les avis des autres

Noté 5 sur 5 étoiles

Always very quick, reliable and reasonably priced. I bought my CPAP machine from Sleepco and many mask and tubing replacements since and they've always been great. My machine has worked perfectly fo... Voir plus

Noté 5 sur 5 étoiles

Practical, high quality products that make using my CPAP so much easier and more comfortable. I didn't realise there were products out there to help with skin irritation and I was struggling badly w... Voir plus

Noté 5 sur 5 étoiles

Sleepco seems to be the only e-shopping supplier who could provide the products (CPAP mask replacement parts for particular brand) I needed. As such, I don't need to waste lot of money to buy a new se... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Listing clearly states this is a Resmed product, even uses trademarked Resmed names for products. The cushion I got was most definitely not Resmed, it was a very cheap generic knockoff that they... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de santé et beauté

Écrit par l'entreprise

Sleepco is NZ owned and operated focusing on sleep enhancing solutions. We stock quality CPAP, APAP and BiPap machines, full face masks, nasal masks, CPAP accessories and can assist with sleep testing services.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

139 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(139)

28 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Highly recommended

Always very quick, reliable and reasonably priced. I bought my CPAP machine from Sleepco and many mask and tubing replacements since and they've always been great. My machine has worked perfectly for 4 years.
Customer service was also very accommodating when I needed to change from pickup to shipping once.
Highly recommend 👍

25 août 2026
Noté 5 sur 5 étoiles

Practical & high quality product range

Practical, high quality products that make using my CPAP so much easier and more comfortable. I didn't realise there were products out there to help with skin irritation and I was struggling badly with it.
My orders have arrived within a couple of days and been exactly as shown on the website.

3 août 2026
Noté 5 sur 5 étoiles

Used to travel

Used to travel, great team, good communication, super easy to ensuring correct machine/fit etc. would recommend to others

27 juillet 2026
Noté 5 sur 5 étoiles

Easy to view what I need.


Easy to view what I need.
Easy to add product to cart.
Easy to pay by credit card.
Quick delivery as well.
I was overall very satisfied with my experience using your website.
Keep up the good work.

13 mai 2026
Noté 2 sur 5 étoiles

Customer service chaotic

The sleep test equipment seemed good, but the logistics and customer service seemed chaotic. when I got the equipment the instruction sheet advised to fill in questionnaire after each night, but there was no link on where to find the questionnaire, or info about what info needed to be recorded e.g. time to get to sleep, time to toilet etc. It would be much better if customers were told to keep a note of this info before using the equipment, not afterwards. I went back to the customer support to get the link to the questionnaire. I paid a $350 bond, but have no confidence this was ever going to be returned to me. I heard nothing for 3 weeks after returning the equipment, so had to enquire. If I had not personally enquired, or had forgotten about the bond, it's hard not to assume this money would have been kept by the Company. Surely they should have some reliable system to ensure expensive bonds are refunded without having to rely on the customer to remind them. So overall, I suggest you be wary with this company.

8 février 2026
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Réponse de Sleepco

Hi Mike, we appreciate your review and sharing your experiences. Your feedback on this matter is important and has been reviewed by our accounts team to help ensure bond returns for sleep studies are not delayed. Please feel free to reach out for any further assistance.

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. Matt was very helpful and attentive throughout, making sure my request was fulfilled diligently. The battery provided not only met all travel requirements but also performed very well. Overall, I'm very satisfied and will definitely come back when needed.

6 février 2026
Noté 5 sur 5 étoiles

Super idea

Super idea, made NZ so much more accessible in a campervan. Affordable and easy equipment, thank you

4 février 2026
Noté 5 sur 5 étoiles

BMC APAP Machine

Swift and prompt delivery and clear communication given on the item. Priced cheaper than others by a good amount too. Tracking info was given instantly and product arrived 3 days ahead of schedule. My go to for Cpap goods.

5 février 2026
Noté 1 sur 5 étoiles

Generic products, not Resmed

Listing clearly states this is a Resmed product, even uses trademarked Resmed names for products.
The cushion I got was most definitely not Resmed, it was a very cheap generic knockoff that they probably source for $1 from China.

They admited it was not a Resmed product, apologised and said they hadn't updated their site/trademe listing yet. Weeks later they're still advertising Resmed, absolute scam artist.

DO NOT BUY FROM THIS SCAM ARTIST.

28 novembre 2025
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Réponse de Sleepco

Beautiful review Daniel thanks. Here are the facts:

Daniel purchased a replacement cushion for his F20 Mask.

1. It was listed as a cushion for ResMed F20, there was legitimate confusion in the description leading him to believe it was a ResMed product. This was receieved with authenticity and we've updated the description to be more clear.

2. This is a high quality replacement cushion for the ResMed F20 BUT NOT made by resmed - we've had many happy customers.

3. You were offered a genuine ResMed cushion replacement and refused. 👏

4. You decided to keep, and instead accepted 50% of the purchase cost from us.

5. Left this lovely review on both Trustpilot and Trademe after declining a genuine ResMed replacement cushion and accepting 50% of the purchase cost back from your original purchase.

I could have this review removed, but it speaks of you more than it does of us.

Happy new year, all the very best for 2026 🙏

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