Booked annual service. Nathan arrived. Barely in 5 mins and advised all ok. Was concerned advised elderly lady lived here. Wasn't concerned. Few hours later noticed pressure had dropped. Called... Voir plus
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Lisez les avis des autres
I don't normally leave reviews but the team behind Smart Plan deserve the praise. Customer service team are very knowledgeable and were able to answer my every question without trying to pressure me i... Voir plus
Great customer service all around. My call was answered within 30 seconds. Very professional agent on the phone who was very clear and understanding with my boiler issue. Within 24 hours an... Voir plus
I am not one to post reviews, but on this occasion I felt compelled to say "Brilliant Service" ..Start to Finish .. Highly Recommended. All i had a I do was make the phone call and the rest was all do... Voir plus
À propos de l'entreprise
- Société de construction
- Fournisseur de chaudières
- Vidange des canalisations
- Ingénieur électricien
- Service de réparation de matériel électrique
- Service d'extermination des nuisibles
Écrit par l'entreprise
Smart Plan are the all in whole service provider for your home emergency needs. Our products provide breakdown, maintenance and servicing for boilers, central heating, plumbing, drainage, electrics, pests, security and all manner of appliances.
Coordonnées de contact
2nd Floor Melrose House, 42 Dingwall Road, CR0 2NE, Croydon, Royaume-Uni
- 03337726247
- hello@smart-plan.com
- smart-plan.com
4,0
Bien
157 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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AWESOME WEBSITE
21 avril 2022
Avis spontané
5 STAR COMPANY
Insane customer service would buy again if needed ( would recommend )
21 avril 2022
Avis spontané
the best customer service
20 avril 2022
Avis spontané
Very helpful
Very helpful, helped get an engineer out to me very quickly as my boiler was broken. They also serviced it at the same time which was very convenient for me. Would recommend!
20 avril 2022
Avis spontané
Boiler repair
They had engineers come round in very good time and ge was very polite and courteous. Fixed my boiler issue and tested it several times before leaving.
20 avril 2022
Avis spontané
Great customer service
20 avril 2022
Avis spontané
Great company!
20 avril 2022
Avis spontané
Took this policy out as was told good…
Took this policy out as was told good value. They replaced my dishwasher as drum stopped spinning. Would recommend.
11 avril 2022
Avis spontané
Just had service after boiler went…
Just had service after boiler went wrong. No issues.
5 avril 2022
Avis spontané
Disgusting and downright scam
Disgusting and downright scam
Mis sold service, Claiming to charge one time payment of £375 but then charging for each part and asking for money for each repair... what nonsense scam artists..Phone service not properly functioning.
Have reported to the financial Ombudsman.
My account is for the Eastney road PO48DY property, 7 emails to your said email id over the last 2 weeks....keeps getting rejected by the way.. you will need to check on your email servers as well in addition to the shoddy service.
4 avril 2022
Réponse : Smart Plan
Dear Vjay
We are sorry to hear that you are unsatisfied with the services provided to you. We are unable to identify your account from this review, could you please email us at hello@smart-plan.com with your address so that we can investigate and liaise with you accordingly?
Kind Regards
Smart Plan
Was offered drainage cover with smart…
Was offered drainage cover with smart plan when I switched my energy with a special offer. My drains were blocked and they fixed the issue, had to wait 2 days for the appointment but very thorough and effective once arrived
12 mars 2022
Avis spontané
Amazing service
I spoke to Oscar in the customer service team who was very friendly. I had an issue with my heating which was resolved the same day! Amazing service every time. Thanks Smart Plan👍🏼
8 mars 2022
Avis spontané
Smart-Plan also known as UK Boiler…
Smart-Plan also known as UK Boiler Company Ltd. I took a fixed price repair policy out with them for £375. I believed I was dealing directly with the boiler manufacturer Vaillant as their website is designed to look like the genuine Vaillant site. The plumber came to my house and spent no more than 1 minute looking at the boiler as said that the PCB wanted replacing and it was a common fault. He said he would order the part. Eight days later we still had no heating. I phoned Smart Plan and they said they had refunded £240 to me because the PCB was not covered and I should read the terms and conditions. They charged me £135 for one minutes work. As far as I am concerned this is sharp practice at best and these people are to be avoided at all cost. I don’t believe they have engineers of their own, and simply phone an engineer local to you and take a big cut for themselves. Next time I’ll just use a local plumber.
2 mars 2022
Réponse : Smart Plan
Dear Mr Marsh
We are sorry to hear that you are unsatisfied with the services provided.
We have tried to contact you several times to no avail. You paid for a fixed price repair with Smart Plan. During the phone call where you took out the fixed price repair our operatives explained specific types of work that are not covered within this product - including the PCB. Our operative explained that the full terms and conditions can be found on our website and will also be emailed to you. We completely understand that prior to an engineer attending the property you would not be in a position to identify yourself if the issue is the PCB - as such we specify that should we attend the property and the fault is a PCB (not included within a fixed price repair) we will refund you £240 and change your appointment to a call out and diagnosis. We have diagnosed the fault and offered a quotation for repair.
Kind Regards
Smart Plan
Good service
Very pleased with the engineer. He also had an apprentice. They were both very polite and efficient and tidy. Unfortunately there was a slight hiccup but the engineer came out and rectified this.
Highly recommend.
22 février 2022
Avis spontané
Very professional service.everything…
Very professional service.everything was explained, engineer was on time and explain the process before fixing the issue.will recommend again
22 février 2022
Avis spontané
Great service
Great service, called them to report a fault and it was repaired the next morning. Great customer Service
13 décembre 2021
Avis spontané
Quick and very responsive
Quick and very responsive, amazing service.
Would HIGHLY recommend to anyone.
29 novembre 2021
Avis spontané
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