Just a check up. It felt thorough and the dentist was engaged with his questions and looking back on my past history. I was called in bang on my appointment time even though the surgery was pretty b... Voir plus
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40 Croxteth Hall Lane, Croxteth, L11 3SH Liverpool, GB
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Just a check up. It felt thorough and the dentist was engaged with his questions and looking back on my past history. I was called in bang on my appointment time even though the surgery was pretty b... Voir plus
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An old filling fell out just a few days before I was due to go on holiday. I contacted the practice and was given an emergency appointment for the very next morning. Although the practice was extremel... Voir plus
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I recently had my bridge replaced at Croxteth Dental, and I couldn’t be happier with the care I received. My dentist, Apeksha, was absolutely fantastic. She was professional, gentle, and explain... Voir plus
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I had an appointment with Croxteth Dental Centre. I saw Dr Chris and Hannah, they put me at ease straight away, because I was so nervous. My appointment was on time and the receptionist was very help... Voir plus
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At Smart Dental Care, we believe everyone deserves to feel confident in their smile. As a trusted local practice serving both NHS and private patients, we take pride in offering high-quality, affordable dental care to the communities we serve. What sets us apart? It’s the people. Our friendly, welcoming teams make every visit feel easy, while our experienced clinicians deliver outstanding care you can trust. Whether it’s a routine check-up or advanced treatment, you're in safe, skilled hands. With locations across the North West of England, Northern Ireland and Dublin and over 250,000 patients cared for, Smart Dental Care is proud to combine the personal touch of a community practice with the standards of a nationwide provider. We’re here for every smile – inclusive, compassionate, and committed to helping you look and feel your best.
Écrit par l'entreprise

Dental Essentials

40 Croxteth Hall Lane, Croxteth, L11 3SH, Liverpool, Royaume-Uni

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i went for first dentures(full) last impression was told would feeel suctipon new detures fitted no suction and fall out of mouth told to put denture fix to keep them in
Not at all HAPPY WITH THE DENTIST WHO WAS DEALING WITH ME NOW FORCED TO SEE DENTAL HOSPITAL i am very nervous patient anyway no put to ease walked out no better off and so upset with experience
i am not happy with this dentist she not listening and feel spoken down to by her and uncomfortable

Réponse de Smart Dental Care - Croxteth Dental Centre
Honestly, one of the worst experiences I’ve had with a clinic.
The front desk is absolute joke when it comes to answering the phone. You can call them 100 times and still struggle to get through to anyone. There is basically no communication.
Appointments are constantly being cancelled or moved, especially if they’re later in the day. I have had my appointments cancelled multiple times. Apparently, they’re “open until 7 pm,” but anything booked after 5:30 pm seems to be at risk of being cancelled or moved.
I was even called to confirm whether I was attending my appointment, only to then be told that the dentist had apparently left because of a “family emergency.” And this isn’t the first time I’ve heard the same excuse. After 5:30- family emergency is the only excuse.
If you’re advertising that you’re open until 7 pm, then patients should be able to actually have appointments until 7 pm. If late appointments can’t be honoured, just be honest about your actual opening hours instead of wasting people’s time.
Very poor organisation, terrible communication and extremely frustrating customer service. I definitely wouldn’t recommend this clinic.

Réponse de Smart Dental Care - Croxteth Dental Centre
Just a check up. It felt thorough and the dentist was engaged with his questions and looking back on my past history. I was called in bang on my appointment time even though the surgery was pretty busy.
Back in 6 months 👍

Réponse de Smart Dental Care - Croxteth Dental Centre
Great experience as always, always get seen on ur appointment time, dentist always makes u feel comfortable

Réponse de Smart Dental Care - Croxteth Dental Centre
Excellent really happy in the way the dentist took her time explaining what she was doing could not fault this dentist my anxiety is usually on another scale visiting Croxteth I felt at ease knowing I was in safe hands from the receptionist to the dental treatment 10/10

Réponse de Smart Dental Care - Croxteth Dental Centre
Great reception staff . Dentist was professional and polite fab service

Réponse de Smart Dental Care - Croxteth Dental Centre

Réponse de Smart Dental Care - Croxteth Dental Centre
this dental practice is excellent in patient care.
Dentists and nurses are very pleasent.
Receptionst always try to help.
my appoinments always been ontime.

Réponse de Smart Dental Care - Croxteth Dental Centre

Réponse de Smart Dental Care - Croxteth Dental Centre
Was registered at practice then advised no longer patient got a 111 emergency appt an not a nice experience!

Réponse de Smart Dental Care - Croxteth Dental Centre
It was a good experience, a very good dentist, pleasant efficient staff, can't fault it. Tom Robinson.

Réponse de Smart Dental Care - Croxteth Dental Centre
All staff were polite and helpful, I was explained what was going to happen through my procedure which helped me as I'm very nervous when going to the dentist, the staff made me feel relaxed and comfortable.

Réponse de Smart Dental Care - Croxteth Dental Centre

Réponse de Smart Dental Care - Croxteth Dental Centre
I've been a patient here for a while and the only good thing is the reception team in particular Melissa
The level of care I've received recently since Dr Chris has left is appalling
Ive been forced to see a "Therapist" Im disappointed at the drop in level of care and feel like all this company wants is more money for basic care
Ive highlighted this on my last appointment to Melissa who I feel is left to carry the burden of this companies unrealistic level of service
I wont be back

Réponse de Smart Dental Care - Croxteth Dental Centre
Great service ,always greeted by friendly and helpful reception staff ,as always dentist carried out my dental work with care very happy with the high level of service I received .

Réponse de Smart Dental Care - Croxteth Dental Centre
Very good costumer service, everyone at the practice is polite and friendly. Dentist and dental assistant made me feel relaxed and comfortable.

Réponse de Smart Dental Care - Croxteth Dental Centre
My wife and I have belonged to this practice as NHS patients since 2014 and have seen many changes.
Our most recent visit for basic checkups (April 2026) was rather disappointing.
Despite the dentist recommending that I should have a Scale & Polish on my teeth - something that is included in the NHS Band 1 agreement that I had paid for - I was told by both dentist and reception staff that it was done on a private basis (£60) only.
It would seem that anything beyond the 10 minute checkup is chargeable, even though a scale & polish should be included when required.

Réponse de Smart Dental Care - Croxteth Dental Centre

Réponse de Smart Dental Care - Croxteth Dental Centre
I’d have appreciated being given more information about payment plans.
I was just told how much it would cost and not given any options.

Réponse de Smart Dental Care - Croxteth Dental Centre
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