Ruined by Bots and Ignored by Support
As a translator with over 15 years of experience, I expect a professional and fair working environment. Unfortunately, Smartling’s project distribution system is completely broken and vulnerable to API abuse.
The platform is currently exploited by users running automated scripts (bots) that instantly snatch up all available translation tasks the exact second they are published. Honest linguists have absolutely zero chance to claim jobs manually.
What is worse is the total inaction from Smartling’s technical support. Despite providing them with clear logs, timestamps, and evidence of this blatant violation of their own Terms of Service, they simply close the tickets and look the other way. By refusing to implement basic anti-bot protection, Smartling compromises its own security and creates a deeply unfair environment. I strongly advise both freelancers and enterprise clients to reconsider using a platform that ignores such obvious vulnerabilities.








