Smartpodz Avis 48

Their shipping time on their website is absolutely false. I placed an order May 13th, and reached out May 21st because I didn't get my Podz and reached out and said there was a "slight processing delay." I reached out AGAIN May 26th. I never got my order. I reached out again July 17th! They said it was because my address was incorrect which is not true. They then said it could be my supposed wrong address, which is not, it is auto filled on my computer for EVERY order online. Someone emailed me and said this was "MY ISSUE." I said they were grossly unprofessional. Is it likely that this company is mismanaged given the loops it took to fill an order, or me? A customer who simply made an order. I filed a chargeback, we are now in November. Instead of refunding me you chose to disrespect and gaslight me through email several times, and I can see this is your MO with other customers as well. Keep doing this and you will end up on the MATCH list for high chargebacks. I encourage anyone that didn't get their order to file a chargeback. Companies are not allowed to place false shipping times on their website.

SMART PODZ, Instead of making ridiculous excuses and blaming delays on things out of your control, take responsibility, and DO BETTER.

This was my first review ever. Thank you for driving me to this point.

I have been on the lookout for a reliable alternative to the Nespresso pods for a while and I recently came across the Smartpodz website .
I had a different refillable one gifted to me that a friend bought from amazon and i ended up only using it a few times . Every cup I made tasted watery and weak, and I don't think it was compatible with my machine because it was making strange noises .
I was a little skeptical to spend the money on another reusable pod , but with all the money I was spending on the single use pods , I gave in & decided to give it a try . The Howie Mandel endorsement kinda swayed me actually! I must say , I’m blown away! Smartpodz compared to the other one- no contest ! I just use my favourite ground coffee (fine grind works best for me) and the brews always turn out great.
Since I switched , I have already saved almost what I invested. We are a coffee drinking family!
Highly recommend

I had a negative customer experience and the product was subpar. The shipping took a long time. The device does not work as advertised; it produces a much weaker brew with much less crema as compared to the Nespresso pods. When I reached out to the company to return the product, they refused to process the return.

SCAM SCAM SCAM!! Don’t make the mistake I did! Terrible/rude staff, non existent customer service. Product came damaged and doesn't work. I submitted a bad review on their website with a corresponding photo, and they deleted my review AND USED THE PHOTO TO WRITE THEMSELVES A POSITIVE REVIEW UNDER A FAKE EMAIL. Unbelievable! I don’t know how they are still in business

Update: I was contacted by Smartpodz after my previous review with a satisfactory resolution. I am happy to report that my product has been received.

We truly appreciate how well Smart Pods are designed—the flexibility to use our own coffee of choice, especially from our local roaster, makes such a difference. The coffee tastes noticeably fresher, and your product has really elevated our daily coffee experience.

Thank you again for such a great product!

9/11/25 UPDATE
I’m shocked to see this SmartPodz reply. Particularly because only after I posted the review below, did I receive a reply to my emails. The reply was NOT within one business day (emailed 8/14, received response 8/18) and actually referred to my trustpilot review, so you know this was NOT a fake review. Here is the reply I received: “Charlie here - First off I apologize for such a long wait. Your order appears to have been mislabeled and was sitting in our warehouse, packed and ready to go. It never got loaded for shipment for this reason and it was not flagged for review so nobody caught it until we saw your email! It’s ready to ship, and we can get it sent out right away. I assure you we are not a scam, and we saw you mentioned leaving voicemails in your TrustPilot review. Our main phone line has been down and we sent out a mass email to all customers letting them know about this. The best way to reach us is via email.”

I never received an automated email with the opportunity to cancel my order.

My order was finally shipped and I received the pods on 8/31. The pods are good quality and work in my Nespresso machine, HOWEVER, I have found they are only useful for espresso and double espresso (40ml and 80ml). The pod is too small for coffee. It holds half the amount of ground coffee that the Nespresso pod holds and yields a brown tinted water. Needless to say I am disappointed but will use them for espressos.

More disappointing is you calling my review fake when you absolutely know it is real. If you have any doubts refer to order 6075.

My original review:
I ordered on 7/26/25. I received a confirmation and estimated ship/delivery date (unspecified as to which it is) of 7/31-8/4. Even with a ship date of 8/4, I should have received the pods by now. I haven’t received any updates since making the purchase (my card was charged on 7/26). I emailed customer service and have yet to receive a response even though they “guarantee” a response within one business day. I’ve called several times and never reach a person so I’ve left several voicemail messages. My next course of action is to dispute the charge with my cc provider. I was really looking forward to using these but it appears to be a scam company.

WARNING! After struggling with my “Smartpodz” in my Nespresso VertuoPlus for a bit, I’m sharing my honest feedback. It’s a well-built unit and works well for an 80ml or 40ml expresso. However, I cannot recommend it for anything except a double expresso. It ONLY takes one scoop of coffee so if you want the 230ml Mug or the 150ml Grand Lungo, it is going to be weak brown water. Smartpodz should disclose this AND they don’t! At least include some instructions, which they don’t. And why send it out with the 230ml bar code for certain weak coffee failure? Second, NO RETURNS! That RED FLAG should have scared me off, but no, so now I have an expensive paper weight. Third, NO CUSTOMER SERVICE by email or phone! I guess they don’t have to care since you can’t return it. Fourth, shame on Howie for endorsing a company that is on the edge of unethical.
I hope this helps someone, good luck!

It took over a month to receive the product. No directions in the box. I do not recommend buying this product.

Use them every day since January have six pods they are great i find that the brand and grind made a big difference. Ended up getting the best results with Bustello Supreme, tried eight different coffees including espresso types I think you have to watch you do not use to much 2% milk. No problem filling pods they work grate in my virtual machine

It’s a scam. Don’t believe anything they say. I ordered the pods May 1. Right from the start red flags started popping up. They never sent me payment confirmation or an order number. I had to ask for an order number. Then they sent me tracking information that doesn’t look like any I have seen. They are located in Canada so I thought maybe that was why. The tracking ended May 31. Their tracking showed the product had passed through LA customs before that. Weekly I would email and ask why there hadn’t been any movement with my order. They would tell me they couldn’t find my order number then that it was stuck in customs I’d tell them that per their tracking it had cleared customs. If they were truly tracking it they’d know this. At almost two months they said they would give me a full refund. It took 2-3 weeks of frequent contact but I finally got the refund. They kept telling me they’d elevate it to the proper people. If you value your time and money do not do business with this company.

I really wanted to like these. They are solid and stainless steel but I had nothing but problems from the start.
1st - I ordered a Smartpodz Starter Pack on May 10 and it didn't arrive until July 7.
2nd - The handheld frother that was supposed to be included was missing.
3rd - The podz do not work. Water/coffee spews out the back and into the drip catcher instead of out the spout.
4th - I realized they sent the wrong pods. I was supposed to receive ones with lids that have many holes and they sent ones with a single hole. My Nespresso maker requires lots of holes in the top of the pod.
5th - Overall, the product is worthless and the company is a rip-off. Customer service has not responded to my requests for a return and refund.

7/29 Update. I was unable to reach Smartpodz by phone and they respond to emails with one excuse after another. I emailed a complaint and images of what I recieved along with the package that included the tracking number on Wed, Jul 09, 2025, at 03:50 AM.

The issues are that the SmartPodz they finally sent me FAIL TO WORK with my Nespresso Pixie despite their claim that they are 100% compatible; they do not match the multi-hole model depicted (repeatedly on their website); AND I was supposed to receive a filling funnel (included per specifications) and a milk-frother (free with any $50 order). To date I have received neither.

The company takes zero responsibility for the failure of their product, despite the 100% compatibility claim. They refuse to accept returns or provide refunds despite the “risk-free guarantee" on the webpage for the product I ordered.

Smartpodz replied to my Trustpilot review stating they were waiting for me to verify my Nespresso model, which they requested on July 21 and I responded on July 22. Further, they claim I received the pods 8 days after confirming my order on June 19. FALSE - the pods didn't arrive until July 7 - 18 NOT 8 days after confirming the order (13 if you exclude weekends and July 4th) and a total of 58 days from my order date, May 10. They say there was a temporary processing issue – the issue was they failed to mail the product claiming my address was wrong – AGAIN FALSE, which can be confirmed via their email on May 10 verifying my order.

I can confirm every claim I have made via copies of my order, tracking information, screenshots, and digital copies of the SmartPodz webpages, before and after they deleted their “risk-free guarantee,” for the Original Starter Pack I ordered.

Bottomline – DO NOT buy SmartPodz. All you will get for $89.99 are excuses from the company and aggravation because the product FAILS to perform as advertised so is WORTHLESS.

Their response (below) says it all especially the part about my “case will be transferred to a HUMAN AGENT for further review and support.”
SmartPodz Team to me Jul 22, 2025, 9:07 AM (7 days ago)
“A couple of things I want to clarify:
• The current SmartPodz design for Nespresso Original machines—including your Pixie EN127S—features a single central hole in the lid (not multiple holes, as shown in some older images). This update is intentional and compatible with most Nespresso Original machines, so even if it looks different from the website, that is currently the only available style.
• From our records, the starter pack you received doesn’t include a milk frother in the shipped package, and there’s no indication in your specific order that it was included or accidentally omitted. If you have an order confirmation or promotion screenshot showing the frother was promised, please share that with us so we can look into it further.
• Regarding your request for a refund: SmartPodz orders are final sale as outlined in the store policy. Refunds are only possible for unfulfilled or undelivered orders, or if a defect or missing item is confirmed within 5 days of delivery. Since your order was delivered over a month ago, this may affect refund eligibility, but I want to be thorough and fair—to proceed, could you please share clear photos of the pods you received and the packaging? This helps us verify the issues directly and see if any next steps are possible.
I know this isn't the solution you were hoping for, but your case will be transferred to a human agent for further review and support. Thanks again for your patience and understanding.”

Website said they would ship within five days. It took me 25 days to actually get them. I had to send emails to customer support for them to find my order, it somehow had gotten lost. Then the package had to be shipped from mainland China and was stuck in customs for about 16 days. No instructions at all come with the pods. Coffee has crema on it when it comes out, but it falls right away and just leaves behind a regular cup of coffee. The volume is nowhere near what a regular pod would deliver. Between having to clean the pods, the pods not producing the same quality of coffee, and the potential wear and tear on the machine, I don’t think this is worth the money.

TERRIBLE PRODUCT! Even worse company. I placed my $62.99 order and was promised it would arrive in a few days. Several weeks later & 12 EMAILS asking where the product I was told it was shipped from China to Canada. I told them I wanted to request a refund but was told it was in delivery process and I had to wait til it arrived. It finally arrived in a beat up package. I decided to was one pod so I could try it out. During the wash/drying by hand I could see the dishcloth was brown! It had been used!!! I still decided to try it out. The coffee was so weak looking and worse tasting. I told them I wanted to continue with the refund processing and was then told THEY DO NOT REFUND TO CUSTOMERS. Instead they sent a one page instruction on how to use it. Folks, stick with the real deal NESPRESSO. this product, even if it came on time, was not used and even if it made a decent cup of coffee it's cumbersome to use every day. I believe the reason it takes so long to get it is they are continually sending the PODS that are returned!!!

Been waiting 44 days, contacted customer service numerous times and they claim it will be delivered. I live in New Hampshire, ordering from a website based in Canada, could drive there in 8 hours or less, but they chose to source out of China. They have no solution to offer except "please be patient". Sorry but no, they made the choice to outsource, and still charge a premium. Website as of 5 minutes ago claims 1-2 weeks max for US. Tracking says delayed still so I dont expect to ever get them. Cheaper manufacturing is rarely better Smartpodz, fix it or keep getting bad reviews.

Terrible, terrible experience with the product and the company. I bought the pods in March, didn’t receive until May. Tried every possible variation (more coffee, less coffee, different grinds, different tamping pressure), nothing worked and the pod continually got stuck in my Nespresso machine.
I contacted customer service and they said that I could return the pods to them at their address in Canada for a full refund upon receipt. This cost me additional expense (about $18). Now, about a month later, I received the package back in the mail, marked Return to Sender (noting it was not accepted at the delivery site!).
I would never recommend purchasing from this company. The cost for these pods was about $58 and there are near identical ones on Amazon for less than $20 (which also probably don’t work).

If I could give 0 stars I would. I ordered the Smartpodz on 6/7, money was deducted from my account 6/9 and I have NEVER received the product. I’ve left 3 voicemails and sent numerous emails. I kept getting excuses and now it shows they cancelled my order. No response regarding a refund either.

UPDATE: I was contacted by Smartpodz after my previous review with a satisfactory resolution. I am pleased to report that my product is now being shipped out.

Got my Smartpodz order in about 2 weeks ago and couldn't be happier! I especially like the way I can customize the brand and strength of my brew on a daily basis depending on my mood. Customer service was great at guiding me to the right pod based on my equipment. Delivery is slower than Amazon - but worth the wait. Highly recommend.

I highly recommend these pods! I tried them and they work great. Saving so much money not ordering from Nespresso now.