Smiths Of HarrogateAvis 

We bought carpet and furniture 2 years ago and where very pleased with the service.However the carpet we bought showed signs of wear very early only where we sat the rest is perfect. (but we thought at time it was just dirty ) it turned out to be,Heel Abrasion, and we’ve been informed that there nothing the company can do.we now will replace the carpet but use another company.
Mr Smith the previous carpet had been down13yrs with no Heel Abrasion in fact it was in good condition and only replaced because I change the colour scheme, it also was much cheaper than the carpet I bought from your company.

Excellent customer care from John when ordering Kesterport dining table and chairs and bar stools. We live in Guernsey and John arranged and kept us informed at all times regarding timescales and delivery. We would highly recommend this company.

An excellent experience - we drove from Northumberland after having a reasonably long and informative telephone conversation the day before. My husband has a back condition and an advisor discussed the pros and cons of what I thought was my preferred Ercol option. He suggested to remain open and look at a whole range of designs as well as manufacturers; plus sit for a while to really experience lumbar support. There was absolutely no pressure to buy, just a lot of sensible advice given firstly by a lady sales person and then John. We were able to make a considered purchase (albeit after a lot of research in the NE.)The absolute bonus of Smiths is the availability of almost every range I had considered available on one shop floor. Customer service was also exceptional.
We left the store after purchasing 2 chairs plus a customised size area rug with further samples ordered for an additional rug. We were in the store for a long time but were never hassled nor encouraged to make a speedy choice.

Christopher was an excellent sale person, informed me all about the product, now ordered, thank you

The whole experience, from showroom to delivery was first class, faultless! Who knew there was so much to learn about a bed!!! Excellent service, with a special thanks to Frank!

Christopher was both knowledgeable and helpful. He guided me through the process of requesting fabric swatches, confirmed my understanding of ordering and paying a deposit. Checked the estimated waiting time for my order to be delivered and ensured that I had all the information I needed to proceed with my purchase. All in all a very positive experience.

Awful experience with this business. They've supplied a sofa with one seat cushion that is clearly overstuffed, is totally out of line with all the others, doesn't fit on the base and looks ridiculous. First was told to sit on it for 2 weeks to get rid of the 'air bubbles' and now to sit on it for another 3 - 6 months to see if it settles. So just bought of the most expensive purchases I'll make only for it to look awful and not be functional as if you lay out on it your legs are several inches higher than your bum, tipping you backwards!

From the moment we walked through the door we were greeted with a warm welcome and the suggestion of much needed coffee. This was duly delivered by Paul who proceeded to be extremely knowledgeable and made our subsequent purchase (completely free of hard sell) a delightful experience. 100% recommended.

Professional and helpful sales knew their product and advised accordingly.

Excellent service from start to finish. Professional and friendly service. Very happy with my new furniture.

Good display of furniture to look at and sit on.
Pleasant and patient sales staff with no pressure. Plenty of time to choose and consider materials and take samples home.

I had a good idea of the chair I wanted, it wasn’t in stock, but I was shown several of the brand I wanted and made my choice. I was helped to choose a suitable fabric and went ahead and made the purchase. I am extremely pleased with my purchase and enjoyed the experience in Smiths.

As always a pleasure to do business with Smiths the Rink. A shopping experience like no other and some amazing sale prices on at the moment. Big thank you to Steve for guiding us through the process. This is the place to go for your furniture, you won’t regret it.

Really helpful, and you can always get through on the phone. Fantastic customer service - would recommend every time!

Professional friendly service. Frank was very informative and aided us in our decision making regarding a wardrobe, without putting pressure on us.

Great company, super friendly, non pushy staff

Smiths have now become our favourite store when looking for furniture.

Honest & reliable.

Excellent well stocked store. First class service. Friendly, helpful and knowledgeable support without being pushy. Would definitely recommend a visit.

We ordered and received our Ercol dining chairs promptly. Unfortunately one of the carver chairs was damaged on arrival, the delivery team returned it to Harrogate, without question! Several of the showroom staff contacted us to reassure us of the plan for its replacement. When we were discussing this, we requested that the carver be changed to an ordinary dining chair which Smith's were happy to arrange for us. The service we have received throughout has been First Class

It's a longish story.... We recently bought an Himolla chair in Spain and were really impressed with it. When we returned to the UK we sought suppliers of Himolla. Our nearest supplier only had a very limited display and could only supply what they had on show. However I was fortunate enough to come across Smiths in Harrogate and in particular to John. He was a tremendous help and he even got Himolla to say they could, as a special, sort the same chair we had in Spain. As it turns out the displays and showroom in Harrogate was amazing and John helped with all the various models, leathers, colours, and options. We bought 2 chairs from the models on display in the showroom. John and all the staff we met were superb (excellent in fact). We cannot praise them highly enough. Colin and Gillian

Five star service from Frank and the team, our new Tempur bed delivered early, excellent delivery and bed set up for us. Five star product from Smiths, just as we had expected.