I paid $102 to SmokeATX via Zelle for…
I paid $102 to SmokeATX via Zelle for Order #2934 on May 27, 2025, expecting a Pax 3 Vaporizer Kit as confirmed in their invoice. Despite payment being received and acknowledged, the product was never shipped.
Multiple follow-up emails went unanswered or were met with a vague response claiming the order was “being investigated.” As of today, I have received no refund and no delivery.
I have filed a fraud report with my bank, the FTC, and the Better Business Bureau. This business appears to use Zelle as a way to avoid buyer protection. I strongly advise avoiding any purchase from SmokeATX.
Réponse de Smoke ATX
Hi Courtney,
Apologies for just finding this review here now.
We also apologize for your negative experience shopping with us. Due to us being a small business, fulfilling orders does sometimes take us more than 2-3 days - we aren't Amazon after all! 😅
However when you messaged us requesting information about your order and subsequently then asking for a refund, we did take that request seriously! The person with access and ability to refund you via Zelle was out of the country on a family matter, and therefore we did not process your refund until 6/11/25 which we do apologize for that delay in processing.
I have sent you a "request for more information" here on Trustpilot to please verify you did receive that or if we need to contact the bank to look into the matter. I would hope if you had not received it, you know you can also email us for a faster response at support@smokeatx.com
We hope everything has been handled, and if it has not we hope to hear from you to make sure it is!
Thanks!
- SmokeATX team