Snail Avis 

My experience with Snail Game has been deeply frustrating\. The banning system appears inconsistent, opaque, and fundamentally unfair\. Players can seemingly be punished without clear evidence, a detailed explanation, or any meaningful opportunity to appeal\. That is not responsible moderation—it is an arbitrary system that treats loyal players as disposable\.

The company’s communication is equally unacceptable\. Vague responses, delayed replies, or complete silence make it impossible to trust the decisions being made\. When enforcement appears inconsistent, players are left wondering whether favoritism, negligence, or misuse of authority is influencing outcomes\. These concerns should be investigated openly instead of being ignored or brushed aside\.

Snail Game has paying customers and long\-term players who deserve basic respect and due process\. Issuing bans without clearly explaining the alleged violation, providing relevant evidence, or conducting a genuine appeal is an abuse of the company’s authority\. A moderation system that cannot justify its decisions has no credibility\.

The company needs to establish clear rules, apply them consistently, document its decisions, and provide a real appeal process reviewed by someone independent of the original decision. Until then, the moderation system will continue to look arbitrary, unaccountable, and hostile to its own community.

When I sent an email to the support team requesting that the account I had opened years ago be deleted, I received a negative response stating 'the account data cannot be deleted'. This is a direct violation of international data privacy laws, including the GDPR (Right to Erasure). They have no legal right to keep my personal data against my will. Avoid this company if you value your digital privacy and data security.

Complete incompetence and total lack of respect for there customers.

Worst company in the gaming industry.
Most greedy company in the gaming industry.
The least helpful customer service in the entire gaming industry.

Heck, they even took all the profits from ARK Survival Evolved and funneled it into a startup company that were supposed to be making electric cars but instead the money got wasted and they never got anywhere, and ended up with a lot of debt they still struggle to downpay.

They took an IP (ARK Survival Evolved) and have now spent the past 3 years doing everything in their power to make people move from that game to their 'updated' version of it by selling everyone a paid DLC that completely broke the game to the point where it was no longer playable. Oh no, it wasn't just the DLC in and of itself, but rather the update to prep the game for the DLC that completely broke it.

People with thousands of hours invested into it and the in-game content. Their tribes, friends, everything gone, just like that, because Snail wanted people to buy the 'graphically enhanced' version of it called ARK Ascended, which is even worse than the original.

The worst part is that they originally offered ARK Ascended for FREE to anyone who owned ARK Survival Evolved. Then they turned around and told us that nope, we're gonna have to fork out $45 for it.

The studio developing ARK Ascended, Studio Wildcard is their subsidiary literally sold their soul to the devil when they let Snail buy them out.

As for Studio Wildcard, they have a bad track record when it comes to fixing things. ARK Survival Evolved is a prime example. They never fixed it in early access and never fixed it after the official launch.

They went on to start developing ARK Ascended on Unreal Engine 5 to give us a graphical upgrade (for free, originally) for ARK Survival Evolved.

They claimed the game was entirely coded from scratch, but that was a big fat lie, as every single bug that was in ARK Survival Evolved carried over to ARK Ascended.

Then they went on to ignore every single bug that followed from the code base of ARK Survival Evolved because Snail told them to, and instead focused on making P2W DLC (Note: ARK Ascended is still in Early Access by the way and not a finished product), and they're now about to release even more P2W DLC for it. For a game still in development.. That's greed and abuse of the Steam Early Access platform.

ARK Ascended doesn't work 99% of the time, but stil racks up the hours making it impossible for anyone to refund the game, because people are too busy trying to make the game work from the main menu.

They even started hiring youtubers and mod creators to work on ARK Ascended, and that made it even worse..

The studio developing the game, Studio Wildcard aren't innocent but Snail makes all the calls in the end, and they're responsible for the mess Wildcard is in right now.

Snail should be blacklisted from Steam and every other platform.

They like scammers in game world. They remaked the worlds 3rd most sold pc game, but couldn't fix those mayor problems what could make Ark a God tier game. They have a monopoly on all servers.
They ruined ASE with Aquatica to push even more players to expensive mod hungry ASA, everyone playing with rollbacked patch pre-aquatica.
They abandoning most they games in the first yrs, what are mostly just mimics of other games like ark..and there's much more.
But i'll still buy the lasd DLC with a good offer. So i guess it's working lol.

Why are there constant updates every single day? I can't even play Ark after work when it's the only free time I have.

Pathetic company has destroyed a great game called ark, nothing but money hungry fools who do not know what entertainment and technology is, do not support this group or any of their franchises

Greedy money hungry vultures willing to ruin great games for a dime

I spent years and a lot of money on Snail Games' "Age of Wushu." I legally bought an account and made dozens of in-game purchases. One day, they permanently banned the account with no explanation or proof.

I contacted their support many times and got nothing — no evidence, no reason, no refund. Just silence or generic replies. They even refused to discuss the situation or show any policy violation.

All paid content (from me and the original account owner) is now gone. I have all order numbers, invoices, and proof of ownership — but they don't care.

This is unacceptable for a company handling real money. Their lack of transparency and support is shocking. Stay far away from Snail Games.

this is a compan that might be as greedy as EA, like these people own Wildcard studios and from day one of aquering them they wanted pay to win in wildcart's games