SnapWireless Avis 

Having bought the original PowerPack Universal several years ago, I recently bought 3 units of PowerPack Universal 2 for myself, partner and daughter. The upgrade has so much improvements, including option to have Lightening cable or x2 USB-C cables, the extendable cord, the ability to magnetically separate the units to reduce weight/size. Comes in great color options too, so we don't fight over whose charger belongs to who ! Real gamechanger for overseas travel with clever adaptors to suit whichever country you may be in. Thank you Snap for a great product !

DO NOT BUY! Product arrived faulty and took weeks to organise a replacement as such poor communication. Was asked to send video after video of 'fault', and then when replacement arrived it was faulty as well. Took weeks to organise a refund.
They use AI for customer support! Only when I spoke with a 'human' did the issue get sorted out! Took over 2 months to get a refund.
I paid a higher price thinking I'd get a better product, but that wasn't the case!

Only five star reviews on their website – and when you start looking elsewhere, the real problems begin to become apparent.
I’m in Vietnam and I need to spend my entire time propping up the charger so it will charge because it doesn’t sit in the wall properly as it’s too heavy to hold itself. It takes forever to charge and the cord is too short.
Disappointed that there is no USB port and in the end we had to buy a 1 m cable and an adapter for the appliance.
On the plus side it does actually charge the phone quite quickly – it’s recharging the adapter that takes forever!

Purchased the SnapWallet 5 in 1 Wallet Power Bank from Westfield Marion thinking that it was a great idea but the product does not work.
- It does not stay on - switches off after one minute.
- Apple 'charge ring' does not work.
- 'Find my' does not work.

Have contacted customer support to be only answered by an AI bot demanding complex videos showing problem.

Not recommended - do not purchase their products.

bought 2 luggage tags
1 stope working inside 3 months
request a replacment got bot responce and the a video request for a prodit to show it was not chargin or work

never got repacme or refund off
Bad Customer Experience

I recently purchased a powerbank, however it is not compatible with my mobile so wanted to send it back for a refund. I had not conformation of my order and no paperwork sent with the charger. This was purchased through afterpay. Now they are saying my order number is wrong and no record of my order, even though i have sent screenshots of afterpay and postal delivery. Now i am not even getting any return coms. 🤬🤬🤬

I ordered a traceable luggage tag on 15 Nov. According to my ‘SHOP’ app it was returned to sender 2 weeks later (having not been delivered). I left a phone message and sent an email trying to sort out the problem. No response.
I was notified today that the item was delivered on 11 Dec (as a priority) to Eastern Creek NSW. 😩
Not my address. What’s going on Snap Wireless. Very poor!

I recently bought 3 of the new chargers, and gave 2 as Xmas gifts. On my one the wireless charging doesn’t work, The cables work, and the power bank is charged. I contacted company and got a bot which said customer service would follow up. I was sceptical, and originally posted a poor review, but am back to update and amend, they were help and fixed my issue. So, pleased with the product.

Is there anyway of contacting this company? I bought 3 power banks and 1 is faulty and their live chat is unresponsive. It has been 2 days and no one got back to me. I thought they were a good company with ads littered the internet.

the 6 in 1 travel power bank (powerpack universal 2) is very good, comes with different adapters which is great for when you’re travelling overseas. however the battery life itself is a bit poor only lasting 1 and a bit full charge. I had expected a little better but nevertheless a great product!

If i could give this company 0. Do not waste your time. All their business focus is on marketing but have not received any item nor received a refund. It has been close to 3 weeks. Scam.

Love these products
I have bought a few items from snapwireless and I use all of them. No more worries about bringing lots of charging cords away, keeping everything to a minimum. Great website to navigate with really helpful 'how to' videos. I have just bought the car charger and my task today is to install. This will be a great addition.

Absolutely love how I can take this keyring with me anywhere I go. It’s multi-purpose plus I can charge both my Apple and Android device with this

Their products are fine to be fair as I bought couple of products from them already. However, I just like to raise a concern with their website promos. I have joined and participated on their promos and never had the chance to win anything. And today, they have this Black Friday sale. It was mentioned that the first 10 orders will have a refund. I have set an alarm 5 minutes before they initiated the Sale online and I have placed an order just 2 minutes after the launch of their Black Friday sale. I contacted their IG contacts and they told me that I was just right on time when I placed my order and someone will get in touch with me. But come on, its been few hours now and I did not get any calls or been contacted by anyone from their company. I believe these so called promos are just false marketing, I am bit disappointed as I am expecting with a local business can be dodgy with local consumers. They might just pick someone they personally know to get the promo. But this unfair.

Product and service terrible - the Powerpack Slim 2 does not show % for battery charge, which makes it not very useful. The issue I have is they kept telling me there was multiple LED lights that showed 25% increments which was untrue and then the best part of the scam was they charge you $9.95 to return the product but after submitting claim you have to wait for them to issue return details - very poor customer service from an Australian company - don't use them!

I emailed before my trip, regarding, me having ordered a little late before my trip. Asking if shipping would make it before departure. They replied straight away, and would make sure my power banks would arrive in time. And it did. so would recommend SnapWireless.

This power pack holds a good amount of charge, enough to do my phone twice, and is easy to use. I like that it can charge two devices at once - I wish both USBC cables were extendable! Great for travel with the range of power adaptors

It is perfect, exactly what I needed and it is especially ideal if you have just purchased the iPhone Air

I only use Snap since they released the Mag car mount. I have upgraded and added to my tech since then and love their products. I only use snap for all my charging needs.